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Unclaimed: Are are working at Sentry ?
Sentry Reviews: 4.5/5 — Highly Rated
Sentry is an open-source error tracking tool that helps developers monitor and fix crashes in real time. It streamlines the process of identifying, diagnosing, and fixing bugs in software applications across various programming languages. Sentry's capabilities include providing detailed error reports, context on what caused each error, and tools for team collaboration to efficiently address issues.
Sentry is also often used as Application Performance Monitoring (APM) Tools of choice in Indie Hacker and Web Development tech stacks.
| Capabilities |
API
CLI
OSS
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based, On-Premise Linux |
| Support | Chat, Email/Help Desk, FAQs/Forum, Knowledge Base |
| Training | Documentation |
| Languages | English |
Compare Sentry with other popular tools in the same category.
I've been using Sentry for years and a tool like theirs is needed to track and monitor/share bugs across dev teams.
Sentry makes it very difficult to contact support. Additionally, they have numerous bugs and limitations baked into the platform. I even reached out to them on Twitter and was promptly ignored. This is one of those companies where you can't wait for a competitor to come along and steal the show because they don't deserve the customer flow they get. They get customers because they are the standard in the space, not because they're any good.
Support is very difficult to find. They don't answer social media. They limit your plan in every way possible until you go to the next tier up. Even when you do upgrade, the limitations still exist and you have to contact customers support which is very difficult to do. They've recently hid all of my bug reports (i'm sure it was accidental) but it's seriously disrupted our work flow.
The fact that it shows regressions is very useful. A bug can appear and be fixed, and if something down the line causes the same error, it doesn't show up as a separate problem-- so you can really keep tabs on things that you thought were fixed but maybe weren't.
I've found an unusual and very problematic bug with the account management-- I had a previous Sentry account with another company, and after changing jobs, I've found that no matter what I do, I cannot log in to the new company's single sign on page in Sentry, rendering it pretty much useless. This is a niche problem and one that doesn't seem widespread, but significant enough that it's hard to really recommend this to another user with full enthusiasm.
It keeps track of bugs and lets you see the stack trace of said bugs, so it's very effective at keeping tabs on problematic endpoints and you can circumvent a client's frustration if you can see what they are experiencing from a backend perspective.