Stripe Billing Reviews: 4.4/5 — Solid Choice

It's so easy to use, understand, troubleshoot, and set up

Unfortunately, we lose almost all disputes in Stripe (even though it's 100% the customer's fault) vs we always win them in PayPal

Easy checkout process and subscription for our membership

Stripe Billing is straightforward to implement and removes the headache of the periodic billing process. Implements wonderfully in the "Stripe Experience," providing excellent and well thought out APIs and 24/7 incredibly dedicated support with passion for what they do. The support is the best i have ever come across, and they treat you like you are a massive customer of them, regardless of your size, making you feel appreciated. They also offer some very simple statistics like MRR and similar in the dashboard, which is excellent.

Fees. Stripe Billing charges you fees on the full amount, even if you are earning 0$ by the customer using a coupon. This behavior has not been described anywhere, and I had to contact support to get it cleared up. Support figured it out fast, though.

I am now billing my clients every month via their payment card instead of getting paid slowly and often late through issuing standard invoices and sending them to the client.

Great UI and easy to manage with lots of developer features to integrate billing inside your application.

More options to collect card or bank account details from customers.

Billing automation and management for our application.

I really loved the ease of searching our customer orders and refunding them

There really weren't any issues that I found with the software

We were able to refund orders in real time when a customer requested it (most of what we used stripe for at the end of the time with Coin)

I enjoy that there are multiple ways to search an order (i.e. amount, card info, email). It makes it easy to search since customers never all of the info they used to place the order.

It seems that the date search is just a bit confusing to search. It doesn't search correct when adding that date.

We are resolving a lot of fraudulent orders and duplicate charges.

We use Stripe Billing for our Individual Billing clients. It makes it very easy for parents and school to pay off their balances while protecting themselves and us against any transaction issues.

I do not like the dispute process because it refunds even when the payer is in the wrong. Also even when you provide proof. Very strange.

We made it easy to receive payments by using Stripe Billing. It has cut back on the amount of checks we receive, we get payments faster, and we have cut back tremendously on paper waste.

As someone who has multiple ecommerce businesses with varying business models, Stripe is always the easiest payment gateway to integrate. The API allows for so many different applications to interface with it, and their support has always been prompt and helpful.

There have been a few times where their policies have been frustrating. For example if someone files a dispute 6 months down the line after they've recieved a product/service, Stripe has allowed the customer (with no proof) to completely recoup their payment. While this is a rare instance of someone taking advantage of Stripe's policies, this was a rather large sum that was unrightfully taken from one of my former businesses.

The problem is simple: allow customers to pay for products/goods/services as quickly and easily as possible. The benefits are: happy customers and sustainable business.

Stripe has one of the products in the business, and that's not just billing. Their dashboard is very easy for anyone to use, they have quite possibly the best API documentations for any software, and they have great documentation for handling many different use cases. Handling billing with software is generally stressful, but working with Stripe is a joy and I wish all products were at their level.

This is a super minor gripe, but it would be nice if there was more clarity in their Python API documentation regarding their objects. Because the IDE integration isn't great, I have to rely on their documentation which can be a bit inconsistent on whether items are keys or attributes.

Stripe handles all of the money passing for our application. We use it to manage our subscriptions, trials, plans, and handling user billing issues. Stripe allows us to be Agile with our billing - making changes or improvements is very easy to do, and can handle a wide range of new proposed workflows.

Stripe has continuously evolved its product, fixing issues before I even have a chance to reach out to them about it.

The invoicing process was recently changed, and canceling out an old invoice is a long and tedious process now, where you can no longer just close the invoice.

Stripe is great as a website payment portal

The platform is amazing and enables the nDash.co community of freelance writers to get paid a *lot* faster than a similar integration with services like PayPal would permit.

I wish the dashboard provided more information and you were able to trigger payouts from within the mobile app.

nDash.co is a platform for brands to find and pay freelance writers, so the payment tool is a critical backbone toward solving this.

It is so easy to search for people, conduct refunds or edits, and keep things organized.

We run a school, and sometimes if we search by student, they wont come up. Only the one who paid. Even though the students name is in there.

It is extremely easy for clients to sign up for services without waiting.

Our favorite feature is definitely the option to automatically deposit into our company bank account. No need to access the Stripe account to initiate the bank transfer at the end of each day, it is automatically scheduled and reaches our bank account in approximately 2 business days. Stripe also integrates with all of the other software we utilize throughout or company.

Direct invoicing is a bit cumbersome, a simplified version more like PayPal invoicing would be a huge benefit. Thankfully, we have invoicing software that integrates with Stripe so we do not need to use the Stripe option.

Simple integration with our billing, accounting, and proposal software. Ease of account creation, ease of use.

I like Stripe because it was easy to integrate with the system already in place.

I don’t have any dislikes for Stripe at this point.

Saving time and energy with Stripe billing system.

It's easy to sign up with and use.. The only downfall they had was no phone support but they have since fixed that part and is rocking and rolling the right direction with its customer support abilities.

Nothing anymore. They have completely changed the way they saw fit to help their customers and made the change quickly.

I used to help for support at a large company worming with thousands of restaurants and this was our go to for that purpose.. It solves many problems allows cards to be used/stored and charged for many occasions.

Super easy to setup and use. Great flat rate prici

The only con would be no phone support for issues that could potentially arise.

I realized businesses don’t have to worry about PCI compliance with Stripe. Stripe does everything in regards to encrypting and protecting.

It's really easy to use and the platform made it comfortable for me and collegues to understand.

I dislike the fee option. The fee could be a little cheaper.

No problems so far but benefits that we love is how customizable everything is.

The fact that stripe flexibly and easily integrated into any kind of product billing system

There wasn't much to dislike about it, I haven't heard much about problems regarding the service.

Stripe helps managing subscription payments, as well as easily solve discrepancies with payments and very easily reverse overcharges.

The ease of use. The ability to easily manage our multiple environments within Stripe has been superb.

I would prefer a way to force all new users to enable 2-step verification.

To be able to easily process payments from not only US currency but to make the payments of international orgs easy as well.

I love how there's an ACH and credit card option! Also, the ACH option has a much lower online processing fee which is ALWAYS a plus!

Well I don't like the online processing fee. I realize that this is normal. I just don't like it though!

I have linked Stripe to Dubsado, which is our business' CRM! It works beautifully with our online invoices.

Stripe integrates well with websites and many other platforms. Easy to use to set up e-commerce stores in my experience with a seamless payment process. Easy to get sign up and get onboard.

It can have a steep learning curve if you need any mid to heavy customization process. As a developer, I'm ok with it, but if you're not a developer, contact your developer to set it up properly.

E-commerce setup, website payments, and subscriptions. It makes it easy for customers to complete their purchases in a secure environment online.

The cost effective payment processing API that can be easily implemented within mobile and web based applications.

There has been times in the past where the response time has been slow, but I think Stripe has came a long way in the past few years.

Since moving from PayPal Braintree to Stripe, we’ve saved thousands of dollars in transaction fees. Also being able to query previous transactions through an API allows for transparency in finding what works best.

Quick and easy to implement api for billing and even seller / merchant sites can take advantage of Stripe features.

Nothing to dislike about stripe. The company and product are great!

Money! I need to pay / charge people. Therefore I can do both with stripe. you can charge end users of your product and pay vendors all with stripe.

Strip had great interface and customer service. Billing clients is easy. I like that clients don’t need a stripe account to pay.

The reporting in stripe is lacking, we sometimes have difficulty generating the reports we need.

Invoicing clients and we realized tracking those invoices is super clear and simple.

It is a payment gateway that doesn't require a long drawn out verification process, which means you can quickly and easily get up and running ad it integrates with a lot of other software out there

They have recently changed the interface and it makes it a bit harder to find information sometimes

Taking online payments for courses I sell online, it has been great as it helps me to not have to physically get on the phone to take payments and it pays out within 1 week of the payment having been made.

I have been using stripe since the company was in it's infancy. From the beginning, they have made developers their number one priority. There motto was something like "made by developers for developers" which always resonated well with me. Since I have progressed from PHP to C and Ruby, Stripe has always been my payment gateway of choice. Any time I have had to support any other payment gateway, I have cringed as many alternatives are riddled with needles process, poorly documented tools, and have taken way more work.

I have very few complaints. I have never had issues with the technical implementation, but years ago I created an application that processed nearly thousands of dollars in a very short amount of time, and they froze the account suspecting it of fraud. It did take some weeks to resolve, but I also don't put the blame entirely on them.

I use stripe regularly for client work. I'm a consultant and freelancer, often helping startups get an idea to market as quickly as possible. Stripe is competitive with their rates, making it an easy choice for startups, and their services also scale and test incredibly well, making them a viable option that the client will rarely ever outgrow.

Simple integration into existing projects with wast collection of language-specific API wrappers. Those wrappers are open-sourced. That is definitely a plus.

Small amount of countries available for companies.

We used it as simple Payment Gateway but soon realised that it handles 90% of our user stories as Subscription Management system. It saved us tonnes of time and nerves.

Apple recommends Stripe to be used with their Apple Pay mobile payment service that they recently rolled out.

It unfortunately cannot be widely used in Canada yet. Apple Pay was just made available in conjunction with American Express, but not with other major credit cards.

Mobile payments on site at events without having the need to invest in expensive POS terminals. Powerful SDK that can be used in iOS apps.

Stripe is very easy to use and super UI friendly. Super quick to setup with lots of documentation out there. Can plug it into any website or application.

Stripe pretty much owns all of billing on the internet. There is no real alternative solution to stripe.

I used to stripe to implement payment for payments for doctors and for payments for charity uses.

It helps your customers to pay for your service in their local currency. The developer documentation is excellent which makes the process of integration straightforward.

Pricing of Stripe Billing can be more attractive and flexibile (as per the scale of a business) in light of other competitors providing similar billing service.

Stripe Billing allows a business to easily serve customers across several geographies by handling payments. This lets the business to focus on the core aspects for delivering value to its customers.

Great dashboard, like the automatic features like reminders, subscription and recurring

I find the refunds or deductions difficult to work out

Easy for me to bill clients and give them options for payment processing