Stripe Billing Reviews & Product Details

Stripe is extremely easy to set up recurring billing and also billing 1 off transactions while keeping a clear track record of everything that has run inside the system. It has made the billing process for our company easy.

My biggest dislike is the fact that recurring billing does not have an automated email to everyone on failures. We do a lot of billing so we need to keep an eye on it. There are also a few usability things with discounts that can get annoying on subscriptions and the fact that you can't change currency once a subscription has been created can be annoying as you need to recollect all payment info.

We are trying to streamline mass billing of subscriptions and plans. Stripe has streamlined that while giving us 1 global billing platform.

Here at Huel, we loved Stripe! It integrates with Shopify perfectly, which is the platform that we use to sell our product. Stripe works fast, and is really easy for our business. Stripe has a flat fee so it's super easy to budget with. It's great for any bigger e-commerce brand!

Stripe doesn't have phone support, which can be bit annoying. That's a main reason why we have decided to switch to Square Up--Stripe has an occasional freezing problem with no phone! Square Up has a phone number.

We used it for our payments and subscription program so we aren't tapping into Stripe's full potential. For these simple tasks, it's very beneficial. We are a global brand so it's great for the multiple currencies it handles. We have switched to a new payment processor so we are gonna miss Stripe but Square Up has phone support so we are ready for more immediate action.

The set/onboarding was consistent with Stripe's overall consistently excellent ease-of-use. Help text was available during all the steps, and the process was painless. Once set up, the product is similarly easy to use.

Customer support was not available, and not very helpful when it was. The time between submitting a ticket and hearing back was unacceptably long considering the type of service Strip is offering - financial processing - which demands more hand-holding than other SaaS vendors. Further, the wait time for payments to finish processing is longer than it should be.

My business is trying to streamline and simplify our payment flow. We haven't realized any benefits yet because of the long processing time and the lack of reliable support when problems do crop up. We'll see how it shakes out in the longer term.

Super easy to set up, tons of integrations. Intuitive interface that every accountant can get acquainted in minutes. From manual invoice generation to integration with advanced billing everything works fine.

Way more expensive than the competition. Just a small amount of effort can cut your costs by 2x. I guess you got to pay for the convenience, but for the low margin business stripe is an unwise decision.

We charge our customers through stripe, creating invoices, and managing subscriptions. It's a go to solution for an every startup so we didn't even consider anything else at first.

I like that I can accept payments in virtually any currency. This boosts my sales as it creates less of a hassle and no extra charges for my paying customers.

I dislike that I can't receive payments into an online checking account because you must use a bank with a physical address.

It makes getting paid easy and hassle-free. I don't even have to think about it because I don't have to worry about waiting to receive checks in the mail.

It was free and painless to setup. It was also incredibly easy to integrate into a WordPress site with Woocommerce.

It’s a minor gripe, but the merchant service fees per transaction could be less. I’m a non-profit and would love a bit of a break on the fees.

Accepting payments online through Woocomerce site.

they don't cap our income and they have online solutions

they are unable to multi-payment on a single invoice as Square does

The live chat isn't helping and the sales rep assigned to our business does not seem to know the answers

All of the options and features you could want in a payment processing platform.

Stripe support is egregious. It doesn't matter how pressing your issue is, you will have to wait a minimum of 24 hours. Even for significant customer problems related to Stripe, I've waited over a week. There's no direct number to call, there's no way to escalate.

Custom billing and ecommerce integration within our website.

It is an easy payment process for the client, we have to give them that.

The fact that a refunded payment you still lose the fees. Also, do not connect Xero to stripe it doesn't make reconciliation any easier and simply provides your clients with a method of not paying you the full sum of their invoice due to stripe taking a cut. It is also not presented to the client that the full amount will not be sent to the supplier.

We were trying to solve the problem of automated payments process.

The features are great. Great user interface. Easy to use API. Great product!

There is absolutely no way to reach a real person at Stripe. Email support is very slow. Receiving online payments is extremely important for any business and it is not good to go with a vendor that does not provide any phone or immediate support if something goes wrong. And things will go wrong. They mistakenly flagged our account as 'fraudulent' and shut us down with no explanation or any way to reach them! Several days later they apologized for the mistake and re-activated our account. Will it happen again? I don't know. It makes me very nervous to go with a vendor that does not have better communication and process for screening its users. I prefer WePay because they have a very involved process for becoming a partner with them, which means, they value our relationship and understand that we are trustworthy partners.

Receive online payments. It is a great user interface for our users to be able to login and see their transactions and link to their own bank account, etc.