Sucuri Reviews: 3.6/5 — Good for the Price

The firewall is very good amd easy to implement,

Support is very bad, waiting more than 19 hours after submitting a malware removal request, no follow up or updates from support, Very stressful when u need urgent attention to block malware

Securing eccomerce site

the only good thing is the assistants in the chat bot are actually responsive right away. It's the follow through with their ticketing system with their techs that is the issue.

I just purchased a year-long subscription with them a week and a half ago to help remove malware from my site which has now been down for over a week. Every time I want to get a response from the tech team, I end up having to reach out to the chat bot to request an urgent response to my previous message. It seems like the tech team only response when I send an urgent message to the chat bot assistant. My website has been down for almost 2 weeks because of malware and it seems there's absolutely NO urgency on their part to help fix my issue. They removed most of the malware but there is still malware on my site and I keep reaching out to them to remove it and am receiving snail-paced responses. I still can't get my website up and running. DO NOT use this company.

n/a

Integration with wp-engine (free). So far no benefit to the paid version

I requested a refund after 3 days (for the following reasons) but was denied: - Site monitoring still shows no blocklist (we are). - server side scanner says its activated (green) with 0 warnings, yet if you look at the audit logs it is not working at all "Unable to run server side scanning " - "backup not detected" yet we're hosted by your partner wp-engine which automatically does daily backups - does not show any firewall active, yet I supposedly activated it in the plugin via API days ago - history has 3 days of scans now, with no issues found, yet the entire site is still blocklisted - I have received no support on the firewall activation or troubleshooting despite repeated requests in tickets and chat. My ticket ###### was assigned to a new person nearly 21 hours ago. Is it really that complicated of a request? - I have received no support related to the origin of the current blocklist despite my specific inquiries that have been ignored - I can't share screenshots to illustrate these challenges as attachments are not allowed in tickets or chat

google blacklist removal security scans (limited info), adding firewall to site (not working though), site monitoring (not working)

Supposedly help secure my Web site but not sure how.

User interface, Web site and dashboard navigation, and customer support extremely hard to navigate. Next to impossible to get support people to speak English rather than technobabble. Impossible to do something as simple as provide log in info to my account so Securi can activate Web firewall or find existing support tickets on their site.

Trying to secure Web site for sole proprietorship, enable Web firewall.

I did not like anything about the company. Initially, i liked the price and the seemingly good reviews, but the company tries to remove the bad reviews and paying anything for this company is too much.

Absolutely horrible support. DO NO USE THIS COMPANY. They only communicate technical support through support tickets and you never actually talk to anyone. I had to submit a support ticket when my website was down and my website was only back up and running 4 days later after I cancelled sucuri and had them completely remove their service. This is probably the worst customer service I have encountered.

Sucuri made my work and production worse if anything and made problems. I never had my website go down for as long as it did when i used Sucuri.

Not much after the customer experience I recevied when I needed them.

I have had a security breach. Thankfully I thought I have Sucuri to back me. Unfortunately, the lousy service from them added to this very stressful experience. The hackers kept on coming back over two weeks. Sucuri only response one a day to a ticket, so even just asking and answering will take 24 hours. Yes, in today's technology era, this company only responds every 24 hours and every time with a different person. It seems they only operate witing US business hours. In between these 24-hour response cycles, the hackers had all their fun on my website. I will not renew my annual Sucuri subscription and instead take my chances somewhere else. Meanwhile, I am still waiting for my next 24-hour response while Sucuri sleep and the hackers have control ver my website/

Website protection against hackers

The best thing they do is charge for the service.

Our site received an attack of malware that even took our site down from the web and we were blacklisted and Sucuri keep on claiming that our site was fine... NO malware and no blacklist. We even sent them a list of all the files with malware and they keep on claiming the same. They do not do what they claim to do. Stay away from this company if you do not want to pay for nothing.

There solution to our problem was to cancel the service with NO refund of the 10 months that were still left in the service contract. They are good at charging money but they do not care for the customer.

Helped clean an infected website when we were hacked.

Support is super slow, live chat is never helpful.

Helped with malware removal.

Purchased three days ago didn't see anything to like

Support after service: Once the purchase is done, sucuri will treat you as trash. You have no value after purchase. You can only talk to them through tickets. it will take 12 hours to get first human response from support team.

I am going away from sucuri. I discourage everyone in my circle to use sucuri.

They did remove a malware. That is all.

They messed up everything. Their support is terrible. My website stopped working. It's been two weeks and still nothing is working... I am very frustrated with them.

I paid them to remove a malware from my website and they messed up the whole website.

Once finally setup they removed any malware

I had an issue with Malware and signed up for Sucuri. It took them over 24 hours just to look at my website. After finally getting to it they could not run the full scan due to techincal reasons. In the end it took 5 days before all was said and done. They knocked out my website for 5 days. Ridiculous. Afterwards I kept them on as I wanted my website protected. Ever since every month there is an issue with them where they knock out my website due their firewalls. Cancelling now, they have cost me THOUSANDS. !

Malware, hack

Really struggling to find anything positive.

Here is the response from Securi and id like to know if we change the IP / whats involved / what would be affected and if this might be a workable solution while we get the updates and other stuff done in the background just so we go live asap? "The website that is behind the firewall is secured. However if a hacker knows the host IP, they can use it to attack your website directly. We, of course, cannot give a 100% guarantee that the website is secured enough without the bypass protection as we cannot know if some malicious agent knows the host IP and is willing to exploit that. So while the final decision would need to be yours, I can say that having just firewall without bypass prevention would protect your website in most cases."

Firewall and malware removal

nothing, whole experience has been a complete waste of time

waste have done nothing to help. tried asking for help got no response

wanted to update joomlah and protect my websites, both down within two weeks of paying for this service! good work guys, seriously?