Sucuri Reviews: 3.6/5 — Good for the Price

Sucuri keeps my site safe behind a Website Application Firewall (WAF). It also helps with website speed as it has CDN speed enhancement. It also monitors my site for malware, which they will remove if found. The support is helpful!

I wouldn't say I like that I have to whitelist ips if I have a plugin or web hosting technical support trying to help me with my site. I always have to remember to get their ip, or they can't log in to my site.

Sucuri keeps my website safe and lets me breathe easier. I don't have to worry about malware; if it did happen, I know I am in good hands with Sucuri's support team.

I like how it is easy to setup, and how it can give you CDN and WAF service in the same place. We are not worried now, about being attacked. Very useful in case of e-commerce website or wordpress.

In some cases was too expensive to implement

We're solving the problem about websites being attacked by DDoS, or by vulnerability exploit. No more need to setup some on-premise service to protect our work.

Amazing customer support - the response time & the level of knowledge provided is top-notch.

We have been using Sucuri for several years - and have never had a bad experience.

We are providing our clients with a level of safety & security beyond the norm.

We can easily rank these in order: 1.) Customer Service: quick, expert response to any question or issue with your website. 2.) Easy to use customer dashboard to monitor performance of your site, force site scans, update settings for multiple features of the website firewall, and easily access any site back-ups. 3.) Customer Engagement: Sucuri provides information to their customers via monthly newsletters and periodic webinars which keep you informed on industry updates and issues. This feature has allowed us to become more educated on website security. 4.) Competitive pricing: Sucuri offers great prices for their service.

This is a difficult section to fill out as we have sincerely enjoyed our business relationship with Sucuri, so we don't necessarily DISLIKE anything! The only thing that comes to mind is probably user-related: 1.) The customer/administrator dashboard could be updated for easier use of access. Their are many features available to use, but not sure that we have been able to take advantage of all of them based on our overall knowledge. Advanced website developers will probably have no issues, but the admin panel could probably be formatted into a simpler layout for beginner/intermediate users.

As mentioned earlier, we only utilize the website security service for our organization's single site. With that being said, the capabilities of Sucuri's product have far outreached our expectations. The solid website firewall, daily server side scanner, malware protection, and site reporting features allow us to be confident that our site is consistently being protected by solid security software. This allow us to focus on creating content and visuals to our site while being confident that our site is protected from any attacks. The analytical tools provided by Sucuri also help us to monitor the set and customize the settings. IF we ever have a security issue, we're confident that the team at Sucuri will address it quickly and offer a solution.

Sucuri's quick response to any issues with my site is extremely important to me. They are easy to contact and willing to help. They have been able to provide information to me that my hosting company could not provide, allowing me help troubleshoot and solve the problem quickly.

I have been very pleased with their service and response times. I have not been unhappy with anything that I have needed their help with.

Sucuri has helped keep my website up and running. THey are quick to respond and provide updates regularly. They are good to work with and are knowledgeable and provide new information on a regular basis.

very professional if theres any issues they are fixed straight away good value for money as your site is always in safe hands

theres nothing to dislike about this company really trying to think of a bad word to say just can't think any

if theres a virus they fix them straight away

I feel that the protection is thorough and if there is an issue, the Customer Service/Support team is quick to respond.

Perhaps at times, a phone call would be better over email for support. But hasn't been a big deal.

Protecting my website from hackers.

Sucuri's ever-improving user interface and features Make it quick, efficient, and simple to protect our client's data and websites. I know they are constantly looking forward to threats, and proactively upgrading their systems and firewall to an ensure the highest level of protection possible.

We would like to take advantage of the free SSL certificates; it is difficult to implement the LetsEncrypt SSL on our websites due to the hosting structure.

Sucuri gives me peace of mind in an increasingly insecure digital world. I rest easy knowing that our website and my client's websites are protected by Sucuri and that they specialize in protecting the open source platform that we prefer.

When I was suddenly aware that my website, primarily used by teachers and children, had been hacked, I needed the problem resolved ASAP. Sucuri had my website back to normal within a half hour of reporting the problem and signing up for service. I will never leave my website unprotected again, and have been pleased with Sucuri handling this security.

I haven't found anything not to like about Sucuri. Any communications I've had with them have been professional and informative.

Sucuri diagnosed how my website was able to be hacked, which allowed me to take action to prevent this from happening again. I feel confident that my website is protected with Sucuri's services.

Clients of mine were having problems with their wordpress web sites. Since signing up my clients - there has not been any issues of the web site being hacked

You can't call them on the phone for tech support it is only done by email.

Web sites are more protected then before. I am a web designer - so I feel me in particular is very susceptible for being hacked.

They Were able to fixe my website who were hacked by a very bad virus in less than 24h saving me stress and worries. The Team communicate also pretty fast.

The price of the package which i wish was lower or at least being able to pay for a single hack and not have to subscribe for a full year. or at least to be able to subscribe per company on not per website for company who has many websites

My two website has been hack and they save the day

Before Sucuri, we had one problem after another with our WordPress site getting hacked. We have been using Sucuri for a couple of years. This is despite a smart IT consultant and actively keeping our WordPress up-to-date. To start, they immediately cleaned up the results of our last hack and we have not had one problem since.

Sorry, there is not really anything that I dislike.

WordPress website security

Activate it and forget it. Also, the customer service is great. Always helpful.

I find the caching a little awkward but that is because I need to clear the cache almost daily.

Stopped malware attacks.

I love that I get immediate emails to know if there is a security issue with my site.

There is nothing! Sucuri is prompt and works well with the folks who run my website!

All threats are taken care immediately!

Easy to use dashboard, solid security, quick support request responses

Sometimes the marketing materials make it seem a bit easier than this complicated service is.

Security of our wordpress sites. Yes!

Your tech support is wonderful. I always get a fast response and, if I need to do something, the explanations are clear.

There is nothing that I dislike about Sucuri.

Keeping my website safe and secure. I never have to worry about whether the site is going to be taken down by malware.

We've had 100% success rate in keeping my clients' sites protected and safe from hackers since partnering with Sucuri in 2015. Their support is second to none and their agency style interface/dashboard makes it easy for me to manage all my sites which are being monitored and protected.

Sucuri is the best at what they do, but they aren't cheap. There are competitors and some free plugins that are also doing a good job that provide more affordable options for website agencies like mine and business owners.

Sucuri has helped me remove malware and clean up blacklisted sites then have assisted in monitoring and protecting those sites for the long haul. They have also done a great job at educating me in the realm of website security with their webinars and training videos which I in turn pass on to my clients when they have questions about security or their site is hacked.

Sucuri's experience with preventing, locating, and eliminating malware is second to none.

There's not much to dislike, really. I would love to see Sucuri add some features to their WordPress plugin so that it's more of a competitor to plugins like WordFence and iThemes Security.

We work with clients of all sizes and experience levels. When a site is hacked, it doesn't make sense for us to handle it ourselves. Hacks have gotten too complex and, unless you're an engineer, it's hard to manually remove malware and feel confident that you've got it all. Sucuri makes this process easy. They do a great job of malware removal and more importantly a terrific job of helping site owners proactively keep their sites safe using the CloudProxy Web Application Firewall/CDN.

The staff is very help full even when its not a prob from Sucuri

Sometime's u get help from serveral experts. You have to explain the problem everytime

Sucuri removed my malware. My webshop was hacked there was mailware placed on the server

Excellent, prompt technical support for a non-techie WordPress admin! Support tickets are handled same day sometimes same hour.

Price is a bit high (annual renewal) but so far the benefits, knowledge base assistance and tech support make the price well worth it.

Enabled HTTPS & site security with cloudproxy firewall, so our visitors know the site is secure. Site speed is also improved, a great benefit.

Ease of use, support, and customer service - the proxy works great for both protection and speed.

The interface - semi-intuitive, but dated in design.

Wordpress hacking and security - a growing issue.

Sucuri team helped us take care of things when somehow there were adware kind of files (which populated weird pages on google search for one of the sub-domains) on the Server. And, I like Sucuri's Website Backups, this helps when your hosting doesn't include one and you are looking for effective solutions for taking backups, that allow you to restore files with a few clicks as well. Also, you can download the backup files/databases, and do the manual restore if you know what you need to update on the server.

The support team's reply takes a bit of time.

We use Sucuri as a website firewall, and also for taking Website Backup.

The security that my website is secure and I don't have to be concerned about attacks or downtime

Nothing so far. My system is well protected and I get to learn about various threats going around

Peace of mind = Priceless Continuity of service Higher production

they always reply to support tickets and are extremely helpful.

I wish I would have been contacted in another way other than email when my site went down.

I have an additional layer of protection in case my site is hacked.

They made it easy on me, and they did all set up work, so I didn't have to learn anything new!

Caching of audio files automatically, because it requires a website to use versioning to overcome this particular issue. For a site that only does audio, caching of audio files can lead to files not playing through to completion.

We had a lot of attacks, probably over 1,000 a day initially! It crippled our website until we used SUCURI.

Securi makes our website not only blazing fast but also very secured.

One thing I didnt like is the UX, it was very hard for me to find the option to clear the cache.

Trusted Firewall system and security against malicious attacks.

Flexibility to set up firewall the way I want it. Also like the server side scanning.

Price is high. You have to use one of the more expensive plans to get the best tools.

Firewall protection has been excellent. Ability to use sever side scanning to detect malware before it becomes a problem is great.

It's relatively easy to deploy and it seems like a good value. Watch their videos and the service sells itself... but is it reliably backed up?

Had an unpleasant experience with a 24 hour offline situation for 2 sites. I guess they are giving us a credit for an issue from the month prior that they didn't bill for to make up for it.

They're not Rackspace. You may be paying a bit of a premium, but it's a vastly different mindset. Support tickets move as slow as molasses. There is always some "influx of tickets." They say that they are available 24/7 but when you try to get someone when you need them, no one is available.

Securi is literally the real deal when it comes to security, and I'm all for a secure system but Securi really takes this to the MAX, with complete protection by sniffing GET, POST and URI requests, checking visitors locations and even by identifying possible exploits by checking the pages it serves. I mean seriously most people would have to be seriously paranoid or have a hit out on them to use such an extreme service, but if you are secure conscious you can not secure yourself more than you can with securi!!

The security measures can be a little too extreme, and due to DNS forwarding it creates one more chain that can fail or cause issues before you even think about server/software issues!

If you have a site that is vulnerable or under attack due to profession, past attacks or reputation then this service will protect you from ANYTHING if configured correctly.

They have fixed a malware infection before with no additional costs beyond the subscription. Their free plugin provides a very useful logging format.

Their chat support is useless. They respond, then tell you to submit a ticket for everything. The ticketing systems lacks an ability to add an image so they told me to upload a link through imgur. Uh, sure. Upload an image of our website security settings to a public file-sharing website. Generally slow to respond. Lots of long emails with no conclusion.

We want a WAF, but it is very difficult to install properly. Their CDN is sub-par, and difficult to disable and bypass for another CDN. The biggest benefits are the free plugin, frankly.