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Methodology
8x8
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At a Glance
Overview
8x8 is a cloud-native communications and customer experience platform that combines unified communications (voice, video, messaging), contact center capabilities (omnichannel routing, IVR, workforce management, analytics), and developer APIs (CPaaS) for programmable voice, messaging and verificat... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
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Samba Live is an integrated video conferencing software suite ideal for webinars, online meetings, remote learning, online collaboration. The platform is GDPR compliant and fully customizable to allow for tailored branding and scalable cloud-based hosting services. It also offers flexible pricing... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
X2 (UCaaS)
$28.00
/ month
X4 (UCaaS higher tier)
$57.00
/ month
X6 (Contact Center entry)
$85.00
/ month
X7 (Contact Center mid)
$110.00
/ month
X8 (Contact Center full featured)
$140.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter
€37.00
/ month
Professional
€56.00
/ month
Business
€89.00
/ month
Pros and Cons
- Unified platform combining UC, contact center and CPaaS
- Wide international PSTN coverage and DID/toll-free availability
- Comprehensive feature set: AI, analytics, omnichannel routing, meetings
- Extensive integrations with CRMs, productivity and security tools
- Selective open-source contributions (e.g., Spaces toolkit) and ownership of Jitsi
- Contact center pricing and many higher-tier prices require contacting sales (limited transparency)
- Entry-level UC plans may lack advanced CC capabilities
- Platform breadth can add operational complexity at scale
- Some meeting features (e.g., polling) are not clearly included across tiers
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Reviewer's Segments
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Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
7
- Adobe Connect
- Docebo
- Freshdesk
- GoToMeeting
- Google Meet
- HubSpot
- Jitsi
- Microsoft Teams
- Pinecone
- Pipedrive
- ServiceNow
- Skype
- Slack
- Zapier
- Zoom
Total integrations:
9
- Adobe Connect
- Docebo
- Freshdesk
- GoToMeeting
- Google Meet
- HubSpot
- Jitsi
- Microsoft Teams
- Pinecone
- Pipedrive
- ServiceNow
- Skype
- Slack
- Zapier
- Zoom
Top Alternatives
Categories
No common categories found.
Company Details
- By 8x8, Inc.
- Located in Campbell, California, USA
- Founded in 1987
- By Digital Samba
- Located in Barcelona, Spain
- Founded in 2003
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