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Methodology
8x8
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Ring Central
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At a Glance
Overview
8x8 is a cloud-native communications and customer experience platform that combines unified communications (voice, video, messaging), contact center capabilities (omnichannel routing, IVR, workforce management, analytics), and developer APIs (CPaaS) for programmable voice, messaging and verificat... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
No images available
RingCentral is a cloud-based communication tool that runs on the cloud. The company’s video meeting service is extremely reliable, with exceptional HD functionality available across a range of devices, so you can connect with your colleagues wherever they are. There’s even access to handy one-cli... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
X2 (UCaaS)
$28.00
/ month
X4 (UCaaS higher tier)
$57.00
/ month
X6 (Contact Center entry)
$85.00
/ month
X7 (Contact Center mid)
$110.00
/ month
X8 (Contact Center full featured)
$140.00
/ month
No pricing information available
Pros and Cons
- Unified platform combining UC, contact center and CPaaS
- Wide international PSTN coverage and DID/toll-free availability
- Comprehensive feature set: AI, analytics, omnichannel routing, meetings
- Extensive integrations with CRMs, productivity and security tools
- Selective open-source contributions (e.g., Spaces toolkit) and ownership of Jitsi
- Contact center pricing and many higher-tier prices require contacting sales (limited transparency)
- Entry-level UC plans may lack advanced CC capabilities
- Platform breadth can add operational complexity at scale
- Some meeting features (e.g., polling) are not clearly included across tiers
Not enough data available.
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Reviewer's Segments
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Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
7
- Aircall
- Asana
- Bitrix24
- Box
- Chorus.ai
- Clio
- ConnectWise
- DocuSign
- Dropbox
- Evernote
- Freshdesk
- GitHub
- Gmail
- Google Ad Manager
- Google Workspace
- HubSpot
- HubSpot CRM
- Intercom
- Jira
- Marketo
- Microsoft Access
- Microsoft Outlook
- Microsoft Teams
- Netsuite
- Nimble
- OneLogin
- Pinecone
- Pipedrive
- ServiceNow
- Slack
- Smartsheet
- SugarCRM
- SysTools IMAP Migration Tool
- Trello
- Xero
- Zapier
- Zendesk
- Zoho Books
- Zoho CRM
- Zoho Desk
- Zoho Projects
Total integrations:
39
- Aircall
- Asana
- Bitrix24
- Box
- Chorus.ai
- Clio
- ConnectWise
- DocuSign
- Dropbox
- Evernote
- Freshdesk
- GitHub
- Gmail
- Google Ad Manager
- Google Workspace
- HubSpot
- HubSpot CRM
- Intercom
- Jira
- Marketo
- Microsoft Access
- Microsoft Outlook
- Microsoft Teams
- Netsuite
- Nimble
- OneLogin
- Pinecone
- Pipedrive
- ServiceNow
- Slack
- Smartsheet
- SugarCRM
- SysTools IMAP Migration Tool
- Trello
- Xero
- Zapier
- Zendesk
- Zoho Books
- Zoho CRM
- Zoho Desk
- Zoho Projects
Top Alternatives
Categories
Common categories include: UCaaS Platforms and Video Conferencing Software.
Company Details
- By 8x8, Inc.
- Located in Campbell, California, USA
- Founded in 1987
- By RingCentral, Inc.
- Located in Belmont, California, United States
- Founded in 1999
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