8x8
Cloud communications & CX platform combining unified communications (voice, video, messaging), contact center, and developer APIs.
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8x8 Reviews — Pricing, Features & The Honest Take
8x8 Overview
What is 8x8?
8x8 is a cloud-native communications and customer experience platform that combines unified communications (voice, video, messaging), contact center capabilities (omnichannel routing, IVR, workforce management, analytics), and developer APIs (CPaaS) for programmable voice, messaging and verification. The product portfolio includes 8x8 Work (UC), 8x8 Contact Center (CCaaS), and 8x8 Connect/CPaaS. 8x8 advertises global PSTN coverage, AI-powered agent assist and conversation intelligence, integrations with major CRMs and productivity tools, and compliance features (PCI, HIPAA, GDPR).
| Company | 8x8, Inc. |
|---|---|
| Year founded | 1987 |
| Company size | 1000+ employees |
| Headquarters | Campbell, California, USA |
8x8 Categories on Findstack
5.0
(1)
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What 8x8 is best for?
How does 8x8 compare to AnyMeeting?
What are the pros and cons of 8x8?
8x8 Product Details
| Capabilities |
AI
API
CLI
|
|---|---|
| Segment |
Small Business
Enterprise
|
| Deployment | Browser Extension, Cloud / SaaS / Web-Based |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
8x8 Pros and Cons
- Unified platform combining UC, contact center and CPaaS
- Wide international PSTN coverage and DID/toll-free availability
- Comprehensive feature set: AI, analytics, omnichannel routing, meetings
- Extensive integrations with CRMs, productivity and security tools
- Selective open-source contributions (e.g., Spaces toolkit) and ownership of Jitsi
- Contact center pricing and many higher-tier prices require contacting sales (limited transparency)
- Entry-level UC plans may lack advanced CC capabilities
- Platform breadth can add operational complexity at scale
- Some meeting features (e.g., polling) are not clearly included across tiers
8x8 Pricing
8x8 Features
Administrative / user management / roles & permissions
Analytics / Reporting dashboards
API / SDK / integrations
Audio Conferencing
Auto-Transcription
Branding / custom domains
Breakout Rooms
Calendar Sync
Chat Messaging
Co-Host
Customizable Branding
Dial-In / Dial-Out
End-to-End Encryption
File Sharing
Hand Raising
HD audio & video meetings
HD Video Quality
Host Controls
Hybrid deployment / customer-managed key options
Integrations
Large meeting support (beyond standard limit)
Live Streaming
Meeting Analytics
Meeting backgrounds, filters, immersion effects
Meeting Notes
Meeting Recording
Meeting recording (local & cloud)
Meeting Scheduling
Mobile Access
Multi-device Support
Noise Suppression
Noise suppression / original sound / music modes
Open-source core meeting server
Participant Management
Phone / VoIP / PSTN dial-in
Polling / Q&A during meetings/webinars
Polls and Surveys
Reaction Emojis
Screen Annotation
Screen Sharing
Simultaneous screen share / multi-share
Team chat / persistent messaging
Transcripts / captions / live translation
Unlimited meetings / no time limit on one-on-one
Virtual Backgrounds
Virtual backgrounds / filters / avatars
Waiting room / lobby / security controls
Waiting Rooms
Webinar / event functionality
Whiteboard
Whiteboard / co-annotation
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Last updated: August 31, 2026
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