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Methodology
8x8
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At a Glance
Overview
8x8 is a cloud-native communications and customer experience platform that combines unified communications (voice, video, messaging), contact center capabilities (omnichannel routing, IVR, workforce management, analytics), and developer APIs (CPaaS) for programmable voice, messaging and verificat... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
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Zoom is a unified collaboration platform (Zoom Workplace) combining Meetings, Chat, Phone, Whiteboard, Docs, AI-driven notes/summaries and developer APIs/SDKs. It is primarily cloud-hosted with enterprise-grade add-ons for hybrid deployments, security, and large-scale meetings. Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
X2 (UCaaS)
$28.00
/ month
X4 (UCaaS higher tier)
$57.00
/ month
X6 (Contact Center entry)
$85.00
/ month
X7 (Contact Center mid)
$110.00
/ month
X8 (Contact Center full featured)
$140.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
Workplace — Basic
$0.00
/ month
AI Productivity Suite — Basic (included)
$0.00
/ month
AI Productivity Suite (add-on)
$8.33
/ month
ZoomMate (AI add-on)
$16.67
/ month
Workplace — Enterprise
Contact Us
Workplace — Pro
Contact Us
Workplace — Business
Contact Us
Pros and Cons
- Unified platform combining UC, contact center and CPaaS
- Wide international PSTN coverage and DID/toll-free availability
- Comprehensive feature set: AI, analytics, omnichannel routing, meetings
- Extensive integrations with CRMs, productivity and security tools
- Selective open-source contributions (e.g., Spaces toolkit) and ownership of Jitsi
- Contact center pricing and many higher-tier prices require contacting sales (limited transparency)
- Entry-level UC plans may lack advanced CC capabilities
- Platform breadth can add operational complexity at scale
- Some meeting features (e.g., polling) are not clearly included across tiers
- Comprehensive unified communications platform combining meetings, chat, phone, whiteboard, docs and AI features
- Scales to large meetings and webinars (up to 1,000 participants with Enterprise)
- Extensive integrations via Zoom App Marketplace and rich developer APIs/SDKs
- Increasing AI capabilities for summaries, notes and document automation
- Enterprise security/compliance features available (SSO, managed domains, customer-managed keys)
- Many paid tiers (Pro/Business/Enterprise) require contacting sales — pricing not transparent
- Advanced features (large meetings, webinars, PBX phone features, enterprise security) often require higher tiers or add-ons
- End-to-end encryption for Phone and some advanced security options are limited to Enterprise or add-ons
- No fully on-premises option for all components — primarily cloud-based, which may not suit fully on-prem requirements
- Complex licensing and many add-ons can complicate cost planning
Reviewer's Segments
Insufficient data to show segment split
Small Business
52.59%
Mid Market
29.93%
Enterprise
17.48%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
7
- 1CRM
- Act!
- Adobe Connect
- Adobe Learning Manager
- Affinity
- Airmeet
- App Cleaner & Uninstaller
- AppMaster.io
- AppSumo
- Appy Pie
- Automate.io
- Automizy
- Avature CRM
- BambooHR
- Beehire
- BigContacts
- Bigin by Zoho CRM
- BrightTALK
- Bubble
- Builderall
- Buzzsprout
- Calendar
- Calendly
- ChatArt
- ChatGPT
- Chatter
- Cleaner One Pro
- Clicklunch
- Close
- Cloudpresenter
- Cloudzy
- Confluence
- Copper
- Coursera
- Creatio
- Discourse
- Eventzilla
- FaceUp
- Float
- Flowrite
- Framer
- Freshdesk
- Freshteam
- Genesis Pro
- Gist
- GoodAccess
- GreenRope
- Highlevel
- Hopin
- HubSpot
- Impact
- InEvent
- Infinite Privy Vpn
- Infor CRM
- Insightly CRM
- Instapage
- Interact
- Jotform
- Kahoot!
- Keeper Password Manager
- Kerika
- Kintone
- Kommo
- Landingi
- Lano
- Learndash
- Learnworlds
- Lever
- Liquid Web
- Mailmodo
- Managed Server Hosting
- Microsoft 365
- Motion
- Nifty
- Notiphy
- Nunify
- ON24
- OVHcloud
- Omnify
- Parallels Desktop For Mac
- PartnerStack
- Pensight
- Pinecone
- Pipedrive
- Podbean
- Prophet CRM by Avidian
- Pump.co
- Qwaiting
- Reclaim Ai
- Restream
- Rippling
- Rize
- Salesflare
- Samba Live
- ServiceNow
- Shorby
- Shore
- Shuffle
- Skuid
- Slack
- Smartsheet
- SpatialChat
- Speedify VPN
- Streak
- Swit
- Symphony
- Teamly
- Testportal
- Thinkific Plus
- Toptal
- Trainual
- Twenty
- UENI
- Upskillist
- V2 Cloud
- VEED
- Vendasta
- Viewabo
- Vimeo Livestream
- Vinyl
- Vocal Voip
- Wrike
- Xsplit Broadcaster
- Zapier
- Zendesk Support Suite
- Zoho Bookings
- Zoho Marketing Automation
- Zoho One
- eWebinar
- iBoysoft NTFS for Mac
- iContact
- monday CRM
- monday dev
- monday marketer
- nTask
- skool
Total integrations:
132
- 1CRM
- Act!
- Adobe Connect
- Adobe Learning Manager
- Affinity
- Airmeet
- App Cleaner & Uninstaller
- AppMaster.io
- AppSumo
- Appy Pie
- Automate.io
- Automizy
- Avature CRM
- BambooHR
- Beehire
- BigContacts
- Bigin by Zoho CRM
- BrightTALK
- Bubble
- Builderall
- Buzzsprout
- Calendar
- Calendly
- ChatArt
- ChatGPT
- Chatter
- Cleaner One Pro
- Clicklunch
- Close
- Cloudpresenter
- Cloudzy
- Confluence
- Copper
- Coursera
- Creatio
- Discourse
- Eventzilla
- FaceUp
- Float
- Flowrite
- Framer
- Freshdesk
- Freshteam
- Genesis Pro
- Gist
- GoodAccess
- GreenRope
- Highlevel
- Hopin
- HubSpot
- Impact
- InEvent
- Infinite Privy Vpn
- Infor CRM
- Insightly CRM
- Instapage
- Interact
- Jotform
- Kahoot!
- Keeper Password Manager
- Kerika
- Kintone
- Kommo
- Landingi
- Lano
- Learndash
- Learnworlds
- Lever
- Liquid Web
- Mailmodo
- Managed Server Hosting
- Microsoft 365
- Motion
- Nifty
- Notiphy
- Nunify
- ON24
- OVHcloud
- Omnify
- Parallels Desktop For Mac
- PartnerStack
- Pensight
- Pinecone
- Pipedrive
- Podbean
- Prophet CRM by Avidian
- Pump.co
- Qwaiting
- Reclaim Ai
- Restream
- Rippling
- Rize
- Salesflare
- Samba Live
- ServiceNow
- Shorby
- Shore
- Shuffle
- Skuid
- Slack
- Smartsheet
- SpatialChat
- Speedify VPN
- Streak
- Swit
- Symphony
- Teamly
- Testportal
- Thinkific Plus
- Toptal
- Trainual
- Twenty
- UENI
- Upskillist
- V2 Cloud
- VEED
- Vendasta
- Viewabo
- Vimeo Livestream
- Vinyl
- Vocal Voip
- Wrike
- Xsplit Broadcaster
- Zapier
- Zendesk Support Suite
- Zoho Bookings
- Zoho Marketing Automation
- Zoho One
- eWebinar
- iBoysoft NTFS for Mac
- iContact
- monday CRM
- monday dev
- monday marketer
- nTask
- skool
Top Alternatives
Categories
Common categories include: UCaaS Platforms and Video Conferencing Software.
Company Details
- By 8x8, Inc.
- Located in Campbell, California, USA
- Founded in 1987
- By Zoom Communications, Inc.
- Located in San Jose, California, USA
- Founded in 2011
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