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Methodology
Helpfull
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At a Glance
Overview
Bitrix24 is an all-in-one solution for everything from customer relationship management, to task and project tracking. The platform promises the “ultimate workspace”, and provides virtually everything a modern business needs to stay ahead of the curve in the current digital landscape. Over 10 mil... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Helpfull is a customer support platform designed to improve communication between businesses and customers. Core features include a unified inbox, automations, and a knowledge base. Helpfull aims to streamline and simplify customer support by providing all the necessary tools they need in one pla... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Basic
$61.00
/ month
Standard
$124.00
/ month
Professional
$249.00
/ month
Enterprise
$499.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
personal use
$0.00
/ month
Premium
$49.00
/ month
Professional
$299.00
/ month
Pros and Cons
- Great features.
- Good CRM and phoning systems.
- Convenient IP telephony.
- Terrible reporting.
- Poor customer service.
- Struggles with uploading larger files.
Not enough data available.
Not enough data available.
Reviewer's Segments
Small Business
52.62%
Mid Market
31.84%
Enterprise
15.53%
Insufficient data to show segment split
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
24
- Asana
- Calendar
- Chat2Desk
- ChatArt
- Dropbox Business
- Google Analytics 360 Formerly Google Analytics Premium
- HubSpot
- HubSpot Marketing Hub
- Intuit Mailchimp
- Jira
- JivoChat
- Microsoft Teams
- MyOwnConference
- OneDrive
- Pinecone
- Ring Central
- SE Ranking
- Shift4Shop
- Site123
- Slack
- Smith.ai Live Website Chat
- SnapEngage
- Stripe
- SysTools IMAP Migration Tool
- Trello
- Userlike
- WordPress.com
- Zapier
- iSpring Learn
- tawk.to
Total integrations:
7
- Asana
- Calendar
- Chat2Desk
- ChatArt
- Dropbox Business
- Google Analytics 360 Formerly Google Analytics Premium
- HubSpot
- HubSpot Marketing Hub
- Intuit Mailchimp
- Jira
- JivoChat
- Microsoft Teams
- MyOwnConference
- OneDrive
- Pinecone
- Ring Central
- SE Ranking
- Shift4Shop
- Site123
- Slack
- Smith.ai Live Website Chat
- SnapEngage
- Stripe
- SysTools IMAP Migration Tool
- Trello
- Userlike
- WordPress.com
- Zapier
- iSpring Learn
- tawk.to
Top Alternatives
Categories
Company Details
- By Bitrix, Inc.
- Located in Alexandria, Virginia, USA
- Founded in 2012
- By Helpfull LLC
- Located in San Francisco, CA, United States
- Founded in 2016
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