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Methodology
Zendesk CRM
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At a Glance
Overview
Bitrix24 is an all-in-one solution for everything from customer relationship management, to task and project tracking. The platform promises the “ultimate workspace”, and provides virtually everything a modern business needs to stay ahead of the curve in the current digital landscape. Over 10 mil... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Zendesk CRM is a robust customer relationship management software designed to streamline communication and enhance customer service experiences. It offers tools for managing customer interactions, support tickets, and sales pipelines, allowing businesses to build stronger relationships with their... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Basic
$61.00
/ month
Standard
$124.00
/ month
Professional
$249.00
/ month
Enterprise
$499.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
Team
$19.00
per / month
Growth
$49.00
per / month
Professional
$99.00
per / month
Enterprise
$199.00
per / month
Pros and Cons
- Great features.
- Good CRM and phoning systems.
- Convenient IP telephony.
- Terrible reporting.
- Poor customer service.
- Struggles with uploading larger files.
- User-friendly interface
- Robust mobile application
- Extensive integration options
- Strong onboarding support
- Comprehensive feature set
- Advanced features reserved for higher-tier plans
- Limited API calls on lower-tier plans
- Additional costs for certain add-ons
Reviewer's Segments
Small Business
52.62%
Mid Market
31.84%
Enterprise
15.53%
Insufficient data to show segment split
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
24
- Calendar
- Capsule CRM
- Chat2Desk
- ChatArt
- Dropbox Business
- FreshBooks
- Google Analytics 360 Formerly Google Analytics Premium
- Hootsuite
- HubSpot Marketing Hub
- Intuit Mailchimp
- Jira
- JivoChat
- LiveChat
- MyOwnConference
- OneDrive
- Pinecone
- Ring Central
- SE Ranking
- Shift4Shop
- Site123
- Smith.ai Live Website Chat
- SnapEngage
- Stripe
- SysTools IMAP Migration Tool
- Trello
- Userlike
- WordPress.com
- iSpring Learn
- tawk.to
Total integrations:
5
- Calendar
- Capsule CRM
- Chat2Desk
- ChatArt
- Dropbox Business
- FreshBooks
- Google Analytics 360 Formerly Google Analytics Premium
- Hootsuite
- HubSpot Marketing Hub
- Intuit Mailchimp
- Jira
- JivoChat
- LiveChat
- MyOwnConference
- OneDrive
- Pinecone
- Ring Central
- SE Ranking
- Shift4Shop
- Site123
- Smith.ai Live Website Chat
- SnapEngage
- Stripe
- SysTools IMAP Migration Tool
- Trello
- Userlike
- WordPress.com
- iSpring Learn
- tawk.to
Top Alternatives
Categories
Common categories include: CRM Software.
Company Details
- By Bitrix, Inc.
- Located in Alexandria, Virginia, USA
- Founded in 2012
- By Zendesk, Inc.
- Located in San Francisco, California, United States
- Founded in 2007
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