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Methodology
CoSupport AI
5.0
( 2 )
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5.0
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At a Glance
Overview
CoSupport AI is an AI-powered support automation platform that resolves customer support tickets autonomously by training on a company's historical support data. It supports chat, email and voice channels, offers autonomous agents and agent-assist tools, multilingual support (40+ languages), inte... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 3 images
Gorgias is a customer service and helpdesk software designed to streamline communication between businesses and their customers. It integrates with multiple e-commerce platforms and centralizes customer interactions from various channels, such as email, live chat, and social media, into one dashb... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Free Pilot (30-day)
$0.00
one-time
Response-based
$0.04
per response
Resolution-based
$0.19
per resolved ticket
Server-based
$99.00
per 1,000 tickets / month
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter
$10.00
/ month
Basic
$60.00
/ month
Pro
$360.00
/ month
Advanced
$900.00
/ month
Enterprise
Contact Us
Pros and Cons
- Flexible billing models (server-based, resolution-based, response-based)
- Strong guarantee (pilot + refund if resolution target not met)
- High multilingual, multichannel support including email, chat and voice
- Integrations with major helpdesks and knowledge sources
- Patented architecture designed to reduce hallucinations and improve accuracy
- Exact cost for large volumes/customized deployments requires a quote
- Proprietary system; no public open-source version
- SLA specifics and uptime percentages are not clearly published
- Voice functionality depends on third-party technology (ElevenLabs) and supplemental terms
Not enough data available.
Not enough data available.
Reviewer's Segments
Small Business
0.0%
Mid Market
50.0%
Enterprise
50.0%
Small Business
82.34%
Mid Market
16.67%
Enterprise
0.99%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Live Online
- Documentation
- Live Online
Integrations
Total integrations:
9
- Adobe Commerce (Magento Commerce)
- Attentive
- BigCommerce Enterprise
- Bold
- Confluence
- ElevenLabs
- Freshchat
- Freshdesk
- Gmail
- Helpdesk
- Intercom
- Klaviyo
- Meta for Business
- Notion
- PartnerStack
- Postscript
- Remarkety
- Shogun Frontend
- Shopify
- Slack
- Trustpilot
- Wix Ecommerce
- Yotpo
- Zapier
- Zoho Desk
- Zowie
Total integrations:
18
- Adobe Commerce (Magento Commerce)
- Attentive
- BigCommerce Enterprise
- Bold
- Confluence
- ElevenLabs
- Freshchat
- Freshdesk
- Gmail
- Helpdesk
- Intercom
- Klaviyo
- Meta for Business
- Notion
- PartnerStack
- Postscript
- Remarkety
- Shogun Frontend
- Shopify
- Slack
- Trustpilot
- Wix Ecommerce
- Yotpo
- Zapier
- Zoho Desk
- Zowie
Top Alternatives
Categories
Common categories include: Help Desk Software and Customer Self-Service Software.
Company Details
- By CoSupport AI, Inc.
- Located in Valley Village, Los Angeles, California, USA
- Founded in 2020
- By Gorgias Inc.
- Located in San Francisco, California, United States
- Founded in 2015
