CoSupport AI vs Zendesk Support Suite
Take a look at how
CoSupport AI
and
Zendesk Support Suite
stack up against each other across pricing, features, and support
using feedback from real users like yourself.
CoSupport AI
scores
5.0
out of 5 from
2
reviews, while
Zendesk Support Suite
has been rated
4.3
out of 5 from
5770
reviews.
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Methodology
CoSupport AI
5.0
( 2 )
Zendesk Support Suite
4.3
( 5,770 )
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5.0
(1)
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At a Glance
Overview
CoSupport AI is an AI-powered support automation platform that resolves customer support tickets autonomously by training on a company's historical support data. It supports chat, email and voice channels, offers autonomous agents and agent-assist tools, multilingual support (40+ languages), inte... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 3 images
Zendesk offers a complete customer service solution that’s trusted by hundreds of thousands of customers. Recognized as one of the best help desk platforms, it’s a completely scalable solution that lets users manage and respond to queries from several channels using a unified dashboard, including... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Free Pilot (30-day)
$0.00
one-time
Response-based
$0.04
per response
Resolution-based
$0.19
per resolved ticket
Server-based
$99.00
per 1,000 tickets / month
Free trial available
Free plan available
Billing type
Recurring Subscription
Suite Team
$49.00
/ month
Suite Growth
$79.00
/ month
Suite Professional
$99.00
/ month
Suite Enterprise
$150.00
/ month
Pros and Cons
- Flexible billing models (server-based, resolution-based, response-based)
- Strong guarantee (pilot + refund if resolution target not met)
- High multilingual, multichannel support including email, chat and voice
- Integrations with major helpdesks and knowledge sources
- Patented architecture designed to reduce hallucinations and improve accuracy
- Exact cost for large volumes/customized deployments requires a quote
- Proprietary system; no public open-source version
- SLA specifics and uptime percentages are not clearly published
- Voice functionality depends on third-party technology (ElevenLabs) and supplemental terms
Not enough data available.
Not enough data available.
Reviewer's Segments
Small Business
0.0%
Mid Market
50.0%
Enterprise
50.0%
Small Business
42.88%
Mid Market
44.85%
Enterprise
12.27%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Live Online
- Documentation
- Live Online
Integrations
Total integrations:
9
- Aircall
- Asana
- Authorize.Net
- Basecamp
- Better Stack
- BigCommerce
- Bitbucket
- Box
- Calendly
- ClickUp
- Clockify
- Confluence
- Constant Contact
- Dropbox
- Dropbox Business
- ElevenLabs
- FreshBooks
- Freshchat
- Freshdesk
- GitHub
- GitLab
- Gmail
- Google Analytics
- Google Calendar
- Google Forms
- Harvest
- HubSpot
- Hubstaff
- Intercom
- Intuit Mailchimp
- Involve.Me
- Lucidchart
- Microsoft Excel
- Microsoft Teams
- Miro
- Notion
- OneDrive
- Pipedrive
- RescueTime
- Shopify
- Slack
- Smartsheet
- Stripe
- SugarCRM
- SurveyMonkey
- SysTools IMAP Migration Tool
- TeamViewer
- Tidio
- Time Doctor
- Toggl
- Trello
- Twilio
- Wrike
- Xero
- Zapier
- Zendesk Chat
- Zendesk Guide
- Zendesk Talk
- Zoho CRM
- Zoho Desk
- Zoom
Total integrations:
60
- Aircall
- Asana
- Authorize.Net
- Basecamp
- Better Stack
- BigCommerce
- Bitbucket
- Box
- Calendly
- ClickUp
- Clockify
- Confluence
- Constant Contact
- Dropbox
- Dropbox Business
- ElevenLabs
- FreshBooks
- Freshchat
- Freshdesk
- GitHub
- GitLab
- Gmail
- Google Analytics
- Google Calendar
- Google Forms
- Harvest
- HubSpot
- Hubstaff
- Intercom
- Intuit Mailchimp
- Involve.Me
- Lucidchart
- Microsoft Excel
- Microsoft Teams
- Miro
- Notion
- OneDrive
- Pipedrive
- RescueTime
- Shopify
- Slack
- Smartsheet
- Stripe
- SugarCRM
- SurveyMonkey
- SysTools IMAP Migration Tool
- TeamViewer
- Tidio
- Time Doctor
- Toggl
- Trello
- Twilio
- Wrike
- Xero
- Zapier
- Zendesk Chat
- Zendesk Guide
- Zendesk Talk
- Zoho CRM
- Zoho Desk
- Zoom
Top Alternatives
Categories
Common categories include: Help Desk Software, Conversational Support Software, and Customer Self-Service Software.
Company Details
- By CoSupport AI, Inc.
- Located in Valley Village, Los Angeles, California, USA
- Founded in 2020
- By Zendesk, Inc.
- Located in San Francisco, California, United States
- Founded in 2007
