Creatio vs Salesforce Service Cloud
Take a look at how
Creatio
and
Salesforce Service Cloud
stack up against each other across pricing, features, and support
using feedback from real users like yourself.
Creatio
scores
4.7
out of 5 from
258
reviews, while
Salesforce Service Cloud
has been rated
4.3
out of 5 from
3641
reviews.
Advertising disclosure: Findstack offers objective, editorially independent comparisons to
help you find the best software. Some links on this page are affiliate links — we may earn a commission when you
visit a vendor through our links, at no additional cost to you. Affiliate relationships never influence our ratings,
rankings, or reviews. Disclosure policy |
Methodology
Salesforce Service Cloud
4.3
( 3,641 )
Start selling digital products with Crevio
5.0
(1)
Free plan available
Crevio is an AI-powered platform that runs your business while you sleep. Describe what you want to se...
Learn more about Crevio
At a Glance
Overview
Creatio is a centralized no-code platform that can help automate industry workflows and CRM. Creatio offers a combination of marketing automation, sales automation, omnichannel service workflow, and more. This allows users to enjoy a seamless automated experience with maximum efficiency and freed... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
Salesforce Service Cloud is a comprehensive customer service platform designed to help businesses manage and resolve customer inquiries efficiently. It offers a suite of tools for case management, knowledge base creation, and omnichannel support, enabling organizations to deliver personalized and... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 1 images
Exclusive Deals
Discover Amazing Software Deals on Findstack
Get access to up to $900,000+ in savings on the best software to scale your business.
Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Process Designer
$0.00
/ month
Studio enterprise
$25.00
/ month
Commerce
$30.00
/ month
Enterprise
$50.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter Suite
$25.00
per / month
Pro Suite
$100.00
per / month
Enterprise
$165.00
per / month
Unlimited
$330.00
per / month
Einstein 1 Service
$500.00
per / month
Pros and Cons
Not enough data available.
Not enough data available.
- Comprehensive omnichannel communication tools, including email, social media, and live chat
- Telephony integration allows users to make calls directly from the software
- Drag-and-drop interface makes it easy to build branded self-help portals
- AI features are available across all tiers
- Does not offer a free plan; expensive to upgrade to higher-priced plans
- Monthly billing option is only available in the lowest-priced plan (the Essentials plan)
- 24/7 phone support requires a subscription to a paid support plan
- Time-consuming setup and customization, especially after updates are released
- Not suited for beginners because of its steep learning curve
Reviewer's Segments
Small Business
50.0%
Mid Market
38.76%
Enterprise
11.24%
Small Business
20.41%
Mid Market
41.01%
Enterprise
38.59%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
52
- ActiveDEMAND
- Asana
- Bitbucket
- Box
- Brandwatch
- CloudTalk
- Confluence
- CoreMedia Experience Platform
- DocuSign
- Dropbox
- Dropbox Business
- Eventbrite
- Evernote
- Freshdesk
- GitHub
- GitLab
- Gmail
- GoToWebinar
- Google Calendar
- Google Meet
- Google Workspace
- HubSpot
- HubSpot CRM
- HubSpot Marketing Hub
- Inbenta Chatbots
- Influ2
- Infobip
- Intercom
- Intuit Mailchimp
- Jira
- Marketo
- Meta for Business
- Microsoft Teams
- Miro
- Nintex Process Platform
- Notion
- OneDrive
- PDFfiller
- Pentaho
- Pipedrive
- Quickbase
- Reputation Studio By 1440
- Robly
- Salesforce Platform
- SharePoint
- Slack
- Smartsheet
- Squarespace
- Stripe
- SurveyMonkey
- SysTools IMAP Migration Tool
- Trello
- Twilio
- Wix
- Wrike
- Xero
- Zoho CRM
- Zoom
Total integrations:
7
- ActiveDEMAND
- Asana
- Bitbucket
- Box
- Brandwatch
- CloudTalk
- Confluence
- CoreMedia Experience Platform
- DocuSign
- Dropbox
- Dropbox Business
- Eventbrite
- Evernote
- Freshdesk
- GitHub
- GitLab
- Gmail
- GoToWebinar
- Google Calendar
- Google Meet
- Google Workspace
- HubSpot
- HubSpot CRM
- HubSpot Marketing Hub
- Inbenta Chatbots
- Influ2
- Infobip
- Intercom
- Intuit Mailchimp
- Jira
- Marketo
- Meta for Business
- Microsoft Teams
- Miro
- Nintex Process Platform
- Notion
- OneDrive
- PDFfiller
- Pentaho
- Pipedrive
- Quickbase
- Reputation Studio By 1440
- Robly
- Salesforce Platform
- SharePoint
- Slack
- Smartsheet
- Squarespace
- Stripe
- SurveyMonkey
- SysTools IMAP Migration Tool
- Trello
- Twilio
- Wix
- Wrike
- Xero
- Zoho CRM
- Zoom
Top Alternatives
Categories
Common categories include: Contact Center Software.
Company Details
- By Creatio
- Located in Boston, MA, USA
- Founded in 2013
- By Salesforce
- Located in San Francisco, California
- Founded in 1999
Add similar products
Our Picks
Popular Comparisons
