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Methodology
Zonka Feedback
4.7
( 65 )
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5.0
(1)
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At a Glance
Overview
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
No images available
Zonka Feedback is a customer experience and feedback-management platform that captures feedback across multiple channels (email, SMS, WhatsApp, in-product, websites, kiosks, offline), measures NPS/CSAT/CES, analyzes open-text feedback with AI (themes, sentiment, entity extraction), enables case/t... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
No images available
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Pricing
Free trial available
Free plan available
Billing type
Usage Based
Custom Quote
Contact Us
Pros and Cons
Not enough data available.
Not enough data available.
- Broad feedback collection channels (digital, in-product, kiosks, offline).
- Strong AI analytics for sentiment, themes and entity extraction.
- Deep integrations with popular CRMs and helpdesks (native mappings).
- Real-time alerts, workflows and closed-loop case management.
- Multi-location and hierarchical reporting suitable for chains and distributed ops.
- Pricing is not fully transparent; custom quotes required and public rates are limited.
- On-premises / self-hosting is not documented; SaaS-centric deployment.
- Some vendor details (founding year, headquarters, full tech stack) are not publicly verifiable.
- White-labeling terms and limits are not fully documented in public materials.
Reviewer's Segments
Small Business
53.33%
Mid Market
33.33%
Enterprise
13.33%
Small Business
73.85%
Mid Market
21.54%
Enterprise
4.62%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- Knowledge Base
- Knowledge Base
Training
- Documentation
- Documentation
Integrations
Total integrations:
0
We could not find any integrations for this product.
Total integrations:
8
- Airtable
- Freshdesk
- Help Scout
- HubSpot
- Intercom
- Pipedrive
- Slack
- Zapier
Top Alternatives
Categories
No common categories found.
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