Advertising disclosure: Findstack offers objective, editorially independent comparisons to
help you find the best software. Some links on this page are affiliate links — we may earn a commission when you
visit a vendor through our links, at no additional cost to you. Affiliate relationships never influence our ratings,
rankings, or reviews. Disclosure policy |
Methodology
Freshservice
4.6
( 1,147 )
Start selling digital products with Crevio
5.0
(1)
Free plan available
Crevio is an AI-powered platform that runs your business while you sleep. Describe what you want to se...
Learn more about Crevio
At a Glance
Overview
Freshservice is a cloud-based IT Service Management (ITSM) and enterprise service management (ESM) platform that supports ITIL-aligned best practices. It combines ticketing, incident/problem/change/release management, service catalog and request fulfillment, self-service portal and knowledge base... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
No images available
Whale is an AI-powered SaaS platform that helps teams build, share, train, and manage process documentation (SOPs), onboarding/training flows, compliance materials, and policies. It automates parts of documentation via AI, supports multimedia capture (screen recording, video, step recorder), vide... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
No images available
Exclusive Deals
Discover Amazing Software Deals on Findstack
Get access to up to $900,000+ in savings on the best software to scale your business.
Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter
$29.00
/ month
Growth
$59.00
/ month
Pro
$109.00
/ month
Enterprise
Contact Us
Free trial available
Free plan available
Billing type
Recurring Subscription
Free
$0.00
/ month
Team
$99.00
/ month
Scale
$249.00
/ month
Advance
$499.00
/ month
Enterprise
Contact Us
Pros and Cons
- Comprehensive ITIL process coverage (Incident, Problem, Change, Release, CMDB) in one platform
- Strong workflow automation / orchestration features with predictable transaction-based pricing
- AI-powered virtual agent (Freddy) and copilot with multilingual support and human escalation paths
- Flexible licensing with Day Passes for occasional agents and differentiation between business/regular agents
- Large ecosystem of integrations and apps via Freshworks Marketplace
- No on-premises deployment option (cloud-only)
- Many advanced modules require Pro or Enterprise tiers, increasing overall cost for full feature sets
- Some features (e.g., certain change risk assessments/surveys) noted as planned/future releases
- Limited visibility into monthly-billed prices and monthly billing can be significantly higher
- Some UI customization flexibility is limited (e.g., sidebar order)
- Comprehensive feature set combining documentation, training and compliance
- AI tools reduce manual effort (video-to-SOP, AI drafts, auto-translation)
- Strong sharing and access controls (permissions, versioning, QR codes)
- Tiered plans for small teams up to enterprise with advanced controls
- Wide integrations via Zapier and built-in HRIS/SSO features
- Advanced features (API, SCIM, approval workflows) are behind Enterprise tier
- Some features are listed as "coming soon" (e.g., AI voiceovers)
- No self-hosting or open-source option
- Unclear if full accredited LMS-style certifications are supported
Reviewer's Segments
Small Business
18.31%
Mid Market
61.9%
Enterprise
19.79%
Small Business
73.21%
Mid Market
26.79%
Enterprise
0.0%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Videos
- Webinars
- Documentation
- Videos
- Webinars
Integrations
Total integrations:
14
- BambooHR
- Box
- Calendly
- DocuSign
- Dropbox
- Eset Endpoint Antivirus
- FreshBooks
- Freshdesk
- Freshdesk Contact Center
- Freshteam
- Google Workspace
- Helpdesk
- Microsoft 365
- Notion
- ServiceNow
- Slack
- Smartsheet
- Typeform
Total integrations:
5
- BambooHR
- Box
- Calendly
- DocuSign
- Dropbox
- Eset Endpoint Antivirus
- FreshBooks
- Freshdesk
- Freshdesk Contact Center
- Freshteam
- Google Workspace
- Helpdesk
- Microsoft 365
- Notion
- ServiceNow
- Slack
- Smartsheet
- Typeform
Top Alternatives
Categories
Common categories include: Knowledge Management Software.
Company Details
- By Freshworks Inc.
- Located in San Mateo, California, United States
- Founded in 2010
- By Whale
- Located in Ghent, Belgium
- Founded in 2018
