GetResponse vs Salesforce Service Cloud
Take a look at how
GetResponse
and
Salesforce Service Cloud
stack up against each other across pricing, features, and support
using feedback from real users like yourself.
GetResponse
scores
4.3
out of 5 from
678
reviews, while
Salesforce Service Cloud
has been rated
4.3
out of 5 from
3641
reviews.
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Methodology
Salesforce Service Cloud
4.3
( 3,641 )
Start selling digital products with Crevio
5.0
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At a Glance
Overview
GetResponse is a reliable email marketing software with marketing automation capabilities that can deliver tailored marketing experiences, engage customers, and boost sales through its extensive selection of features. A recent addition to the platform includes web push notifications and an email ... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
Salesforce Service Cloud is a comprehensive customer service platform designed to help businesses manage and resolve customer inquiries efficiently. It offers a suite of tools for case management, knowledge base creation, and omnichannel support, enabling organizations to deliver personalized and... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Max
$0.00
/ month
basic
$19.00
/ month
Plus
$59.00
/ month
Professional
$119.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter Suite
$25.00
per / month
Pro Suite
$100.00
per / month
Enterprise
$165.00
per / month
Unlimited
$330.00
per / month
Einstein 1 Service
$500.00
per / month
Pros and Cons
- List building and list automation options available
- GetResponse offers good templates
- Easy-to-use design and spam testing
- Supports powerful lead generation features best for eCommerce sites and webinar promotions
- Lets users monitor Google, Facebook, and Instagram from the GetResponse account
- Some of the landing pages don’t work great on mobile devices
- The drag-and-drop feature could use some tweaks
- The deliverability rate needs improvement
- Basic plan doesn’t offer webinar features
- Phone support is available only for the custom paid price plan
- Comprehensive omnichannel communication tools, including email, social media, and live chat
- Telephony integration allows users to make calls directly from the software
- Drag-and-drop interface makes it easy to build branded self-help portals
- AI features are available across all tiers
- Does not offer a free plan; expensive to upgrade to higher-priced plans
- Monthly billing option is only available in the lowest-priced plan (the Essentials plan)
- 24/7 phone support requires a subscription to a paid support plan
- Time-consuming setup and customization, especially after updates are released
- Not suited for beginners because of its steep learning curve
Reviewer's Segments
Small Business
79.35%
Mid Market
14.31%
Enterprise
6.34%
Small Business
20.41%
Mid Market
41.01%
Enterprise
38.59%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
42
- Alidropship
- AppMaster.io
- Automizy
- BigCommerce
- ClickFunnels
- ClickMeeting
- CloudTalk
- CoreMedia Experience Platform
- Craftly.AI
- Domain.com
- EasyTools
- EasyWebinar
- Elastic Email
- EverWebinar
- GrowSurf
- Hello Bar
- Inbenta Chatbots
- Intuit Mailchimp
- Involve.Me
- Learnworlds
- MyOwnConference
- Network Solutions
- Nintex Process Platform
- OptinMonster
- Outgrow
- PayHip
- Podia
- Purlem
- Quickbase
- Reputation Studio By 1440
- SMTP.com
- Salesforce Platform
- Sellfy
- Sendowl
- Shopify
- ShortStack
- Simvoly
- Site123
- Smith.ai Live Website Chat
- Survey Junkie
- Survicate
- Thinkific Plus
- Thrive Quizz Builder
- Thrive Themes
- ThriveCart
- Warmy
- WebinarGeek
- WebinarJam
- WebinarNinja
Total integrations:
7
- Alidropship
- AppMaster.io
- Automizy
- BigCommerce
- ClickFunnels
- ClickMeeting
- CloudTalk
- CoreMedia Experience Platform
- Craftly.AI
- Domain.com
- EasyTools
- EasyWebinar
- Elastic Email
- EverWebinar
- GrowSurf
- Hello Bar
- Inbenta Chatbots
- Intuit Mailchimp
- Involve.Me
- Learnworlds
- MyOwnConference
- Network Solutions
- Nintex Process Platform
- OptinMonster
- Outgrow
- PayHip
- Podia
- Purlem
- Quickbase
- Reputation Studio By 1440
- SMTP.com
- Salesforce Platform
- Sellfy
- Sendowl
- Shopify
- ShortStack
- Simvoly
- Site123
- Smith.ai Live Website Chat
- Survey Junkie
- Survicate
- Thinkific Plus
- Thrive Quizz Builder
- Thrive Themes
- ThriveCart
- Warmy
- WebinarGeek
- WebinarJam
- WebinarNinja
Top Alternatives
Categories
Common categories include: Live Chat Software.
Company Details
- By GetResponse
- Located in Gdansk, Pomeranian Voivodeship, Poland
- Founded in 1998
- By Salesforce
- Located in San Francisco, California
- Founded in 1999
