GetResponse vs Zendesk Support Suite
Take a look at how GetResponse and Zendesk Support Suite stack up against each other across pricing, features, and support using feedback from real users like yourself. GetResponse scores 4.3 out of 5 from 678 reviews, while Zendesk Support Suite has been rated 4.3 out of 5 from 5770 reviews.
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At a Glance
Overview
GetResponse is a reliable email marketing software with marketing automation capabilities that can deliver tailored marketing experiences, engage customers, and boost sales through its extensive selection of features. A recent addition to the platform includes web push notifications and an email ... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Zendesk offers a complete customer service solution that’s trusted by hundreds of thousands of customers. Recognized as one of the best help desk platforms, it’s a completely scalable solution that lets users manage and respond to queries from several channels using a unified dashboard, including... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Max
$0.00
/ month
basic
$19.00
/ month
Plus
$59.00
/ month
Professional
$119.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
Suite Team
$49.00
/ month
Suite Growth
$79.00
/ month
Suite Professional
$99.00
/ month
Suite Enterprise
$150.00
/ month
Pros and Cons
- List building and list automation options available
- GetResponse offers good templates
- Easy-to-use design and spam testing
- Supports powerful lead generation features best for eCommerce sites and webinar promotions
- Lets users monitor Google, Facebook, and Instagram from the GetResponse account
- Some of the landing pages don’t work great on mobile devices
- The drag-and-drop feature could use some tweaks
- The deliverability rate needs improvement
- Basic plan doesn’t offer webinar features
- Phone support is available only for the custom paid price plan
Not enough data available.
Not enough data available.
Reviewer's Segments
Small Business
79.35%
Mid Market
14.31%
Enterprise
6.34%
Small Business
42.88%
Mid Market
44.85%
Enterprise
12.27%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Integrations
Total integrations:
41
- Aircall
- Alidropship
- AppMaster.io
- Asana
- Authorize.Net
- Automizy
- Basecamp
- BigCommerce
- Bitbucket
- Box
- Calendly
- ClickFunnels
- ClickMeeting
- ClickUp
- Clockify
- Confluence
- Constant Contact
- Craftly.AI
- Domain.com
- Dropbox
- Dropbox Business
- EasyTools
- EasyWebinar
- Elastic Email
- EverWebinar
- FreshBooks
- Freshdesk
- GitHub
- GitLab
- Gmail
- Google Analytics
- Google Calendar
- Google Drive
- Google Forms
- GrowSurf
- Harvest
- Hello Bar
- HubSpot
- Hubstaff
- Intercom
- Intuit Mailchimp
- Involve.Me
- Learnworlds
- Lucidchart
- Microsoft Excel
- Microsoft Teams
- Miro
- MyOwnConference
- Network Solutions
- OneDrive
- OptinMonster
- Outgrow
- PayHip
- Pipedrive
- Podia
- Purlem
- RescueTime
- SMTP.com
- Sellfy
- Sendowl
- Shopify
- ShortStack
- Simvoly
- Site123
- Slack
- Smartsheet
- Smith.ai Live Website Chat
- Stripe
- SugarCRM
- Survey Junkie
- SurveyMonkey
- Survicate
- TeamViewer
- Thinkific Plus
- Thrive Quizz Builder
- Thrive Themes
- ThriveCart
- Tidio
- Time Doctor
- Toggl
- Trello
- Twilio
- WebinarGeek
- WebinarJam
- WebinarNinja
- Wrike
- Xero
- Zapier
- Zendesk Chat
- Zendesk Guide
- Zendesk Talk
- Zoho CRM
- Zoom
Total integrations:
59
- Aircall
- Alidropship
- AppMaster.io
- Asana
- Authorize.Net
- Automizy
- Basecamp
- BigCommerce
- Bitbucket
- Box
- Calendly
- ClickFunnels
- ClickMeeting
- ClickUp
- Clockify
- Confluence
- Constant Contact
- Craftly.AI
- Domain.com
- Dropbox
- Dropbox Business
- EasyTools
- EasyWebinar
- Elastic Email
- EverWebinar
- FreshBooks
- Freshdesk
- GitHub
- GitLab
- Gmail
- Google Analytics
- Google Calendar
- Google Drive
- Google Forms
- GrowSurf
- Harvest
- Hello Bar
- HubSpot
- Hubstaff
- Intercom
- Intuit Mailchimp
- Involve.Me
- Learnworlds
- Lucidchart
- Microsoft Excel
- Microsoft Teams
- Miro
- MyOwnConference
- Network Solutions
- OneDrive
- OptinMonster
- Outgrow
- PayHip
- Pipedrive
- Podia
- Purlem
- RescueTime
- SMTP.com
- Sellfy
- Sendowl
- Shopify
- ShortStack
- Simvoly
- Site123
- Slack
- Smartsheet
- Smith.ai Live Website Chat
- Stripe
- SugarCRM
- Survey Junkie
- SurveyMonkey
- Survicate
- TeamViewer
- Thinkific Plus
- Thrive Quizz Builder
- Thrive Themes
- ThriveCart
- Tidio
- Time Doctor
- Toggl
- Trello
- Twilio
- WebinarGeek
- WebinarJam
- WebinarNinja
- Wrike
- Xero
- Zapier
- Zendesk Chat
- Zendesk Guide
- Zendesk Talk
- Zoho CRM
- Zoom
Top Alternatives
Categories
Common categories include: Live Chat Software.
Company Details
- By GetResponse
- Located in Gdansk, Pomeranian Voivodeship, Poland
- Founded in 1998
- By Zendesk, Inc.
- Located in San Francisco, California, United States
- Founded in 2007
