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Methodology
HappyFox Chat
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At a Glance
Overview
HappyFox Chat is a software that lets users add live chat functionality to their website in just under a minute. With HappyFox, users only have to copy and past the javascript snippet to your website and users can get started. The platform is also intuitively designed and efficient, with unlimite... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
Zoho Desk is a longstanding name in its category that offers feature rich automation tools that help make your agents job easier and more efficient. One of their most lauded features includes an AI assistant that can identity repeated keywords and opinions in customers’ text to analyze customer m... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 6 images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter
$29.00
/ month
Growth
$49.00
/ month
Scale
$149.00
/ month
Scale Plus
$299.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
Standard
$20.00
/ month
Professional
$35.00
/ month
Enterprise
$50.00
/ month
Pros and Cons
- The interface for end-users is pretty sleek
- It converts social media messages and chat messages into support tickets
- You can send customizable customer satisfaction surveys
- Higher pricing with no free tier
- No call management features
- Pricing is flexible but difficult to compare
- There are plenty of reporting features that provide customer insights and agent performance data
- A range of templates are available to help you respond to customers quickly and effectively
- You get real-time insights into support operations
- There’s a good free plan for new users
- The wealth of features on offer can make it harder for beginners to pick up the software.
Reviewer's Segments
Insufficient data to show segment split
Small Business
71.7%
Mid Market
24.65%
Enterprise
3.65%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
8
- Adobe Connect
- Asana
- Baremetrics
- Bigin by Zoho CRM
- Clearbit
- GitHub
- GoTo Connect
- Google Workspace
- Grammarly
- Helpdesk
- Intuit Mailchimp
- Jira
- Pinecone
- Ring Central
- Shopify
- Stripe
- SurveyMonkey
- TeamViewer
- WhatsApp Business
- Zoho Assist
- Zoho Bookings
- Zoho Cliq
- Zoho Creator
- Zoho Flow
- Zoho Forms
- Zoho Marketing Automation
- Zoho Projects
- Zoho Sign
- Zoho Social
- Zoho Sprints
- Zoho Subscriptions
- Zoho Vault
Total integrations:
27
- Adobe Connect
- Asana
- Baremetrics
- Bigin by Zoho CRM
- Clearbit
- GitHub
- GoTo Connect
- Google Workspace
- Grammarly
- Helpdesk
- Intuit Mailchimp
- Jira
- Pinecone
- Ring Central
- Shopify
- Stripe
- SurveyMonkey
- TeamViewer
- WhatsApp Business
- Zoho Assist
- Zoho Bookings
- Zoho Cliq
- Zoho Creator
- Zoho Flow
- Zoho Forms
- Zoho Marketing Automation
- Zoho Projects
- Zoho Sign
- Zoho Social
- Zoho Sprints
- Zoho Subscriptions
- Zoho Vault
Top Alternatives
Categories
Common categories include: Live Chat Software.
Company Details
- By HappyFox, Inc.
- Located in Irvine, California, United States
- Founded in 2011
- By Zoho Corporation
- Located in Chennai, Tamil Nadu
- Founded in 2000
