Help.com vs JivoChat

Take a look at how Help.com and JivoChat stack up against each other across pricing, features, and support using feedback from real users like yourself. Help.com scores 4.4 out of 5 from 5 reviews, while JivoChat has been rated 4.8 out of 5 from 47 reviews.
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Help.com Logo

Help.com

4.4

( 5 )

JivoChat Logo

JivoChat

4.8

( 47 )

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At a Glance
Help.com Logo
Help.com
Pricing not provided by vendor
JivoChat Logo
JivoChat
Starting at:
$19.00/month
Overview
Help.com Logo
Help.com
Help.com  is a live chat software preferred by small and midsize businesses and used across a lot of industries. Key features include advanced reporting, integrations with other business software platforms, and monitoring of user productivity. Key features of Live Chat have been designed to be sc... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Help.com
View 3 images
Help.com Screenshots
Help.com screenshot 1
Help.com screenshot 2
Help.com Homepage
Help.com Homepage
JivoChat Logo
JivoChat
JivoChat is a free live chat software that helps online businesses talk to their customers in real-time. With this solution, users can offer a 360-degree customer support system and connect message funnels, offer calls, and configure and customize their customer services specifically to their nee... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
JivoChat
View 5 images
JivoChat Screenshots
JivoChat screenshot 1
JivoChat screenshot 2
JivoChat screenshot 3
JivoChat screenshot 4
JivoChat screenshot 5
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Pricing
Help.com Logo
Help.com
No pricing information available
JivoChat Logo
JivoChat
Free trial available
Free plan available
Billing type Recurring Subscription
Basic
$0.00
/ month
Professional
$19.00
/ month
Enterprise
Contact Us
See all pricing
Reviewer's Segments
Help.com Logo
Help.com
Small Business
60.0%
Mid Market
40.0%
Enterprise
0.0%
JivoChat Logo
JivoChat
Small Business
34.04%
Mid Market
65.96%
Enterprise
0.0%
Deployment
Help.com Logo
Help.com
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
JivoChat Logo
JivoChat
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Help.com Logo
Help.com
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
JivoChat Logo
JivoChat
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
Training
Help.com Logo
Help.com
  • Documentation
JivoChat Logo
JivoChat
  • Documentation
Integrations
Help.com Logo
Help.com
Total integrations: 8
  • Bitrix24
  • Builderall
  • Drupal
  • HubSpot
  • Instagram
  • Intercom
  • Intuit Mailchimp
  • Joomla
  • Microsoft Teams
  • Pipedrive
  • Shopify
  • Squarespace
  • Stripe
  • Trello
  • Twilio
  • Ucraft
  • Wix
  • Zapier
  • Zoho CRM
JivoChat Logo
JivoChat
Total integrations: 14
  • Bitrix24
  • Builderall
  • Drupal
  • HubSpot
  • Instagram
  • Intercom
  • Intuit Mailchimp
  • Joomla
  • Microsoft Teams
  • Pipedrive
  • Shopify
  • Squarespace
  • Stripe
  • Trello
  • Twilio
  • Ucraft
  • Wix
  • Zapier
  • Zoho CRM
Top Alternatives
Help.com Logo
Help.com
See all alternatives
JivoChat Logo
JivoChat
See all alternatives
Categories
Company Details
Help.com Logo
Help.com
  • By Help.com
  • Located in Austin, Texas, United States
  • Founded in 2014
JivoChat Logo
JivoChat
  • By JivoSite Inc.
  • Located in Wilmington, Delaware, United States
  • Founded in 2012