Help Scout vs Chatter

Take a look at how Help Scout and Chatter stack up against each other across pricing, features, and support using feedback from real users like yourself. Help Scout scores 4.4 out of 5 from 401 reviews, while Chatter has been rated 4.1 out of 5 from 942 reviews.
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Help Scout Logo

Help Scout

4.4
(401)
Chatter Logo

Chatter

4.1
(942)
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At a Glance
Help Scout Logo
Help Scout
Starting at:
$25.00/month
Chatter Logo
Chatter
Starting at:
$15.00/month
Overview
Help Scout Logo
Help Scout
Help Scout gives growing businesses everything they need to deliver world class customer support in one simple, scalable platform. Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Help Scout
View 5 images
Help Scout Screenshots
Help Scout screenshot 1
Help Scout screenshot 2
Help Scout screenshot 3
Help Scout screenshot 4
Help Scout screenshot 5
Chatter Logo
Chatter
Chatter is live chat solution that connect employees with the files, data, and experts they need at the speed of need, anywhere in the world. The cloud-based platform helps users visualize data and simplifies integration. Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Chatter
View 5 images
Chatter Screenshots
Chatter screenshot 1
Chatter screenshot 2
Chatter screenshot 3
Chatter screenshot 4
Chatter screenshot 5
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Pricing
Help Scout Logo
Help Scout
Free trial available
Free plan available
Billing type Recurring Subscription
Standard
$25.00
/ month
Plus
$50.00
/ month
Pro
Contact Us
See all pricing
Chatter Logo
Chatter
Free trial available
Free plan available
Billing type Recurring Subscription
Chatter
$0.00
/ month
Chatter Plus
$15.00
/ month
See all pricing
Reviewer's Segments
Help Scout Logo
Help Scout
Small Business
61.85%
Mid Market
33.17%
Enterprise
4.99%
Chatter Logo
Chatter
Small Business
18.79%
Mid Market
44.9%
Enterprise
36.31%
Deployment
Help Scout Logo
Help Scout
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Chatter Logo
Chatter
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Help Scout Logo
Help Scout
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Chatter Logo
Chatter
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Help Scout Logo
Help Scout
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Chatter Logo
Chatter
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Help Scout Logo
Help Scout
Total integrations: 13
  • Agile CRM
  • AgilePoint NX
  • Asana
  • Box
  • Close
  • CloudTalk
  • Cyclr
  • DocuSign
  • Dropbox
  • GitHub
  • Gmail
  • Google Workspace
  • Intuit Mailchimp
  • Jira
  • Kinsta
  • Microsoft Teams
  • OnePageCRM
  • PartnerStack
  • Provide Support Live Chat
  • Salesforce Sales Cloud
  • Slack
  • SurveyMonkey
  • Testimonial
  • Trello
  • Workday
  • Zapier
  • Zendesk
  • Zoom
  • Zowie
Chatter Logo
Chatter
Total integrations: 17
  • Agile CRM
  • AgilePoint NX
  • Asana
  • Box
  • Close
  • CloudTalk
  • Cyclr
  • DocuSign
  • Dropbox
  • GitHub
  • Gmail
  • Google Workspace
  • Intuit Mailchimp
  • Jira
  • Kinsta
  • Microsoft Teams
  • OnePageCRM
  • PartnerStack
  • Provide Support Live Chat
  • Salesforce Sales Cloud
  • Slack
  • SurveyMonkey
  • Testimonial
  • Trello
  • Workday
  • Zapier
  • Zendesk
  • Zoom
  • Zowie
Top Alternatives
Help Scout Logo
Help Scout
See all alternatives
Chatter Logo
Chatter
See all alternatives
Company Details
Help Scout Logo
Help Scout
  • By Help Scout Inc.
  • Located in Boston, MA, USA
  • Founded in 2011
Chatter Logo
Chatter
  • By Salesforce
  • Located in San Francisco, California
  • Founded in 1999