Help Scout vs Gorgias

Take a look at how Help Scout and Gorgias stack up against each other across pricing, features, and support using feedback from real users like yourself. Help Scout scores 4.4 out of 5 from 401 reviews, while Gorgias has been rated 4.6 out of 5 from 504 reviews.
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Help Scout Logo

Help Scout

4.4
(401)
Gorgias Logo

Gorgias

4.6
(504)
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At a Glance
Help Scout Logo
Help Scout
Starting at:
$25.00/month
Gorgias Logo
Gorgias
Starting at:
$10.00/month
Overview
Help Scout Logo
Help Scout
Help Scout gives growing businesses everything they need to deliver world class customer support in one simple, scalable platform. Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Help Scout
View 5 images
Help Scout Screenshots
Gorgias Logo
Gorgias
Gorgias is a customer service and helpdesk software designed to streamline communication between businesses and their customers. It integrates with multiple e-commerce platforms and centralizes customer interactions from various channels, such as email, live chat, and social media, into one dashb... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Gorgias
View 5 images
Gorgias Screenshots
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Pricing
Help Scout Logo
Help Scout
Free trial available
Free plan available
Billing type Recurring Subscription
Standard
$25.00
/ month
Plus
$50.00
/ month
Pro
Contact Us
See all pricing
Gorgias Logo
Gorgias
Free trial available
Free plan available
Billing type Recurring Subscription
Starter
$10.00
/ month
Basic
$60.00
/ month
Pro
$360.00
/ month
Advanced
$900.00
/ month
Enterprise
Contact Us
See all pricing
Reviewer's Segments
Help Scout Logo
Help Scout
Small Business
61.85%
Mid Market
33.17%
Enterprise
4.99%
Gorgias Logo
Gorgias
Small Business
82.34%
Mid Market
16.67%
Enterprise
0.99%
Deployment
Help Scout Logo
Help Scout
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Gorgias Logo
Gorgias
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Help Scout Logo
Help Scout
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Gorgias Logo
Gorgias
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Help Scout Logo
Help Scout
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Gorgias Logo
Gorgias
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Help Scout Logo
Help Scout
Total integrations: 13
  • Adobe Commerce (Magento Commerce)
  • Agile CRM
  • Attentive
  • BigCommerce Enterprise
  • Bold
  • Close
  • CloudTalk
  • Gmail
  • Google Workspace
  • Helpdesk
  • Intuit Mailchimp
  • Kinsta
  • Klaviyo
  • Meta for Business
  • OnePageCRM
  • PartnerStack
  • Postscript
  • Provide Support Live Chat
  • Remarkety
  • Shogun Frontend
  • Shopify
  • SurveyMonkey
  • Testimonial
  • Trustpilot
  • Wix Ecommerce
  • Yotpo
  • Zapier
  • Zowie
Gorgias Logo
Gorgias
Total integrations: 18
  • Adobe Commerce (Magento Commerce)
  • Agile CRM
  • Attentive
  • BigCommerce Enterprise
  • Bold
  • Close
  • CloudTalk
  • Gmail
  • Google Workspace
  • Helpdesk
  • Intuit Mailchimp
  • Kinsta
  • Klaviyo
  • Meta for Business
  • OnePageCRM
  • PartnerStack
  • Postscript
  • Provide Support Live Chat
  • Remarkety
  • Shogun Frontend
  • Shopify
  • SurveyMonkey
  • Testimonial
  • Trustpilot
  • Wix Ecommerce
  • Yotpo
  • Zapier
  • Zowie
Top Alternatives
Help Scout Logo
Help Scout
See all alternatives
Gorgias Logo
Gorgias
See all alternatives
Company Details
Help Scout Logo
Help Scout
  • By Help Scout Inc.
  • Located in Boston, MA, USA
  • Founded in 2011
Gorgias Logo
Gorgias
  • By Gorgias Inc.
  • Located in San Francisco, California, United States
  • Founded in 2015