Help Scout vs Pure Chat

Take a look at how Help Scout and Pure Chat stack up against each other across pricing, features, and support using feedback from real users like yourself. Help Scout scores 4.4 out of 5 from 401 reviews, while Pure Chat has been rated 4.3 out of 5 from 204 reviews.
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Help Scout Logo

Help Scout

4.4
(401)
Pure Chat Logo

Pure Chat

4.3
(204)
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At a Glance
Help Scout Logo
Help Scout
Starting at:
$25.00/month
Pure Chat Logo
Pure Chat
Starting at:
$10.00/month
Overview
Help Scout Logo
Help Scout
Help Scout gives growing businesses everything they need to deliver world class customer support in one simple, scalable platform. Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Help Scout
View 5 images
Help Scout Screenshots
Help Scout screenshot 1
Help Scout screenshot 2
Help Scout screenshot 3
Help Scout screenshot 4
Help Scout screenshot 5
Pure Chat Logo
Pure Chat
Pure Chat is a platform for small and mid-sized organizations built to help engage their website visitors by using live chat software. The Pure Chat software is built to streamline the entire customer journey to share information with visitors, nurture leads, provide support, and deliver exceptio... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Pure Chat
View 5 images
Pure Chat Screenshots
Pure Chat screenshot 1
Pure Chat screenshot 2
Pure Chat screenshot 3
Pure Chat screenshot 4
Pure Chat screenshot 5
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Pricing
Help Scout Logo
Help Scout
Free trial available
Free plan available
Billing type Recurring Subscription
Standard
$25.00
/ month
Plus
$50.00
/ month
Pro
Contact Us
See all pricing
Pure Chat Logo
Pure Chat
Free trial available
Free plan available
Billing type Recurring Subscription
Additional Users - Pro
$10.00
/ month
Additional Users - Growth
$15.00
/ month
Growth
$49.00
/ month
Pro
$99.00
/ month
See all pricing
Reviewer's Segments
Help Scout Logo
Help Scout
Small Business
61.85%
Mid Market
33.17%
Enterprise
4.99%
Pure Chat Logo
Pure Chat
Small Business
56.37%
Mid Market
31.37%
Enterprise
12.25%
Deployment
Help Scout Logo
Help Scout
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Pure Chat Logo
Pure Chat
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Help Scout Logo
Help Scout
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Pure Chat Logo
Pure Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Help Scout Logo
Help Scout
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Pure Chat Logo
Pure Chat
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Help Scout Logo
Help Scout
Total integrations: 13
  • Agile CRM
  • Close
  • CloudTalk
  • Gmail
  • Google Analytics 360 Formerly Google Analytics Premium
  • Google Workspace
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Intuit Mailchimp
  • Kinsta
  • OnePageCRM
  • Pagecloud
  • PartnerStack
  • Pinecone
  • Provide Support Live Chat
  • Shopify
  • Squarespace
  • SurveyMonkey
  • Testimonial
  • Zapier
  • Zowie
Pure Chat Logo
Pure Chat
Total integrations: 8
  • Agile CRM
  • Close
  • CloudTalk
  • Gmail
  • Google Analytics 360 Formerly Google Analytics Premium
  • Google Workspace
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Intuit Mailchimp
  • Kinsta
  • OnePageCRM
  • Pagecloud
  • PartnerStack
  • Pinecone
  • Provide Support Live Chat
  • Shopify
  • Squarespace
  • SurveyMonkey
  • Testimonial
  • Zapier
  • Zowie
Top Alternatives
Help Scout Logo
Help Scout
See all alternatives
Pure Chat Logo
Pure Chat
See all alternatives
Company Details
Help Scout Logo
Help Scout
  • By Help Scout Inc.
  • Located in Boston, MA, USA
  • Founded in 2011
Pure Chat Logo
Pure Chat
  • By Ruby Receptionists
  • Located in Portland, Oregon, United States
  • Founded in 2003