Help Scout vs Salesforce Service Cloud
Take a look at how
Help Scout
and
Salesforce Service Cloud
stack up against each other across pricing, features, and support
using feedback from real users like yourself.
Help Scout
scores
4.4
out of 5 from
401
reviews, while
Salesforce Service Cloud
has been rated
4.3
out of 5 from
3641
reviews.
Findstack
offers objective and comprehensive comparisons to help you find the best
software. We may earn a referral fee when you visit a vendor through our
links.
Learn more
Help Scout
4.4
( 401 )
Salesforce Service Cloud
4.3
( 3,641 )
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5.0
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At a Glance
Overview
Help Scout gives growing businesses everything they need to deliver world class customer support in one simple, scalable platform. Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
Salesforce Service Cloud is a comprehensive customer service platform designed to help businesses manage and resolve customer inquiries efficiently. It offers a suite of tools for case management, knowledge base creation, and omnichannel support, enabling organizations to deliver personalized and... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
No images available
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Standard
$25.00
/ month
Plus
$50.00
/ month
Pro
Contact Us
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter Suite
$25.00
per / month
Pro Suite
$100.00
per / month
Enterprise
$165.00
per / month
Unlimited
$330.00
per / month
Einstein 1 Service
$500.00
per / month
Pros and Cons
Not enough data available.
Not enough data available.
- Comprehensive omnichannel communication tools, including email, social media, and live chat
- Telephony integration allows users to make calls directly from the software
- Drag-and-drop interface makes it easy to build branded self-help portals
- AI features are available across all tiers
- Does not offer a free plan; expensive to upgrade to higher-priced plans
- Monthly billing option is only available in the lowest-priced plan (the Essentials plan)
- 24/7 phone support requires a subscription to a paid support plan
- Time-consuming setup and customization, especially after updates are released
- Not suited for beginners because of its steep learning curve
Reviewer's Segments
Small Business
61.85%
Mid Market
33.17%
Enterprise
4.99%
Small Business
20.41%
Mid Market
41.01%
Enterprise
38.59%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
13
- Agile CRM
- Close
- CloudTalk
- Gmail
- Google Workspace
- Inbenta Chatbots
- Intuit Mailchimp
- Kinsta
- Nintex Process Platform
- OnePageCRM
- PartnerStack
- Provide Support Live Chat
- Quickbase
- Reputation Studio By 1440
- Salesforce Platform
- SurveyMonkey
- Testimonial
- Zowie
Total integrations:
6
- Agile CRM
- Close
- CloudTalk
- Gmail
- Google Workspace
- Inbenta Chatbots
- Intuit Mailchimp
- Kinsta
- Nintex Process Platform
- OnePageCRM
- PartnerStack
- Provide Support Live Chat
- Quickbase
- Reputation Studio By 1440
- Salesforce Platform
- SurveyMonkey
- Testimonial
- Zowie
Top Alternatives
Categories
Common categories include: Help Desk Software, Live Chat Software, Digital Customer Service Platforms, Customer Self-Service Software, Conversational Support Software, and Customer Communications Management Software.
Company Details
- By Help Scout Inc.
- Located in Boston, MA, USA
- Founded in 2011
- By Salesforce
- Located in San Francisco, California
- Founded in 1999
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