Helpfull vs Bitrix24

Bitrix24 logo

Bitrix24

4.1
(515)
At a Glance
Helpfull logo
Helpfull
Starting at:
$0.00/month
Bitrix24 logo
Bitrix24
Starting at:
$61.00/month
Overview
Helpfull logo
Helpfull
Helpfull is a customer support platform designed to improve communication between businesses and customers. Core features include a unified inbox, automations, and a knowledge base. Helpfull aims to streamline and simplify customer support by providing all the necessary tools they need in one pla... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Helpfull
View 4 images
Helpfull Screenshots
Bitrix24 logo
Bitrix24
Bitrix24 is an all-in-one solution for everything from customer relationship management, to task and project tracking. The platform promises the “ultimate workspace”, and provides virtually everything a modern business needs to stay ahead of the curve in the current digital landscape. Over 10 mil... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Bitrix24
View 6 images
Bitrix24 Screenshots
Pricing
Helpfull logo
Helpfull
Free trial available
Free plan available
Billing type Recurring Subscription
personal use
$0.00
/ month
Premium
$49.00
/ month
Professional
$299.00
/ month
See all pricing
Bitrix24 logo
Bitrix24
Free trial available
Free plan available
Billing type Recurring Subscription
Basic
$61.00
/ month
Standard
$124.00
/ month
Professional
$249.00
/ month
Enterprise
$499.00
/ month
See all pricing
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Pros and Cons
Helpfull logo
Helpfull
Pros

Not enough data available.

Cons

Not enough data available.

Bitrix24 logo
Bitrix24
Pros
  • Great features.
  • Good CRM and phoning systems.
  • Convenient IP telephony.
Cons
  • Terrible reporting.
  • Poor customer service.
  • Struggles with uploading larger files.
Reviewer's Segments
Helpfull logo
Helpfull
Insufficient data to show segment split
Bitrix24 logo
Bitrix24
Small Business
52.62%
Mid Market
31.84%
Enterprise
15.53%
Deployment
Helpfull logo
Helpfull
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Bitrix24 logo
Bitrix24
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Helpfull logo
Helpfull
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Bitrix24 logo
Bitrix24
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Helpfull logo
Helpfull
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Bitrix24 logo
Bitrix24
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Top Alternatives
Helpfull logo
Helpfull
See all alternatives
Bitrix24 logo
Bitrix24
See all alternatives
Company Details
Helpfull logo
Helpfull
  • By Helpfull LLC
  • Located in San Francisco, CA, United States
  • Founded in 2016
Bitrix24 logo
Bitrix24
  • By Bitrix, Inc.
  • Located in Alexandria, Virginia, USA
  • Founded in 2012