Helpfull vs Slack

Slack logo

Slack

4.5
(28,674)
At a Glance
Helpfull logo
Helpfull
Starting at:
$0.00/month
Slack logo
Slack
Starting at:
$8.00/seat/month
Overview
Helpfull logo
Helpfull
Helpfull is a customer support platform designed to improve communication between businesses and customers. Core features include a unified inbox, automations, and a knowledge base. Helpfull aims to streamline and simplify customer support by providing all the necessary tools they need in one pla... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Helpfull
View 4 images
Helpfull Screenshots
Slack logo
Slack
Slack is the top choice for teams to communicate. It provides a virtual workspace that helps teams maintain open communication in a business environment. With Slack, users can host voice and video calls with up to 15 participants and even screen share with a desktop app, empowering better user in... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Pricing
Helpfull logo
Helpfull
Free trial available
Free plan available
Billing type Recurring Subscription
personal use
$0.00
/ month
Premium
$49.00
/ month
Professional
$299.00
/ month
See all pricing
Slack logo
Slack
Free trial available
Free plan available
Unit Seat
Billing type Recurring Subscription
Standard
$8.00
per seat/ month
Plus
$15.00
per seat/ month
See all pricing
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Pros and Cons
Helpfull logo
Helpfull
Pros

Not enough data available.

Cons

Not enough data available.

Slack logo
Slack
Pros
  • Allows users to access handy productivity tools.
  • Offers app integrations and API access
  • Comes with extensive security.
  • Lets users collaborate file sharing and video meetings
  • API allows software developers to create custom integrations
Cons
  • No course creation
  • Limited engagement options
  • Notification frequency is too high
  • Screen sharing and drawing tools aren’t supported on mobile devices
Reviewer's Segments
Helpfull logo
Helpfull
Insufficient data to show segment split
Slack logo
Slack
Small Business
42.65%
Mid Market
38.56%
Enterprise
18.79%
Deployment
Helpfull logo
Helpfull
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Slack logo
Slack
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Helpfull logo
Helpfull
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Slack logo
Slack
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Helpfull logo
Helpfull
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Slack logo
Slack
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Top Alternatives
Helpfull logo
Helpfull
See all alternatives
Slack logo
Slack
See all alternatives
Company Details
Helpfull logo
Helpfull
  • By Helpfull LLC
  • Located in San Francisco, CA, United States
  • Founded in 2016
Slack logo
Slack
  • By Salesforce
  • Located in San Francisco, California
  • Founded in 1999
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