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Methodology
Zendesk CRM
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At a Glance
Overview
Nutshell is a customer relationship management (CRM) software that helps businesses manage their sales and marketing activities. It offers a range of features such as lead management, sales forecasting, and email marketing automation. Nutshell is best for small and medium-sized businesses that wa... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Zendesk CRM is a robust customer relationship management software designed to streamline communication and enhance customer service experiences. It offers tools for managing customer interactions, support tickets, and sales pipelines, allowing businesses to build stronger relationships with their... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
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Pricing
Free trial available
Free plan available
Unit
Seat
Billing type
Recurring Subscription
Starter
$20.00
per seat / month
Pro
$35.00
per seat / month
Pro+
$70.00
per seat / month
Free trial available
Free plan available
Billing type
Recurring Subscription
Team
$19.00
per / month
Growth
$49.00
per / month
Professional
$99.00
per / month
Enterprise
$199.00
per / month
Pros and Cons
Not enough data available.
Not enough data available.
- User-friendly interface
- Robust mobile application
- Extensive integration options
- Strong onboarding support
- Comprehensive feature set
- Advanced features reserved for higher-tier plans
- Limited API calls on lower-tier plans
- Additional costs for certain add-ons
Reviewer's Segments
Small Business
79.32%
Mid Market
18.32%
Enterprise
2.35%
Insufficient data to show segment split
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
19
- Capsule CRM
- Constant Contact
- Dropbox
- FreshBooks
- Google Workspace
- Helpdesk
- Hootsuite
- Hunter
- Intercom
- LiveChat
- Microsoft Outlook
- OneDrive
- PandaDoc
- Pinecone
- QuickBooks Online
- Slack
- Smith.ai Live Website Chat
- SysTools IMAP Migration Tool
- Trello
- Unbounce
- Wufoo
- Zapier
- Zendesk
Total integrations:
5
- Capsule CRM
- Constant Contact
- Dropbox
- FreshBooks
- Google Workspace
- Helpdesk
- Hootsuite
- Hunter
- Intercom
- LiveChat
- Microsoft Outlook
- OneDrive
- PandaDoc
- Pinecone
- QuickBooks Online
- Slack
- Smith.ai Live Website Chat
- SysTools IMAP Migration Tool
- Trello
- Unbounce
- Wufoo
- Zapier
- Zendesk
Top Alternatives
Categories
Common categories include: CRM Software.
Company Details
- By Nutshell CRM, Inc.
- Located in Ann Arbor, Michigan, USA
- Founded in 2010
- By Zendesk, Inc.
- Located in San Francisco, California, United States
- Founded in 2007
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