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Nutshell Logo
Nutshell
4.3

( 977 )

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Nutshell Reviews & Product Details

Nutshell Overview
What is Nutshell?

Nutshell is a customer relationship management (CRM) software that helps businesses manage their sales and marketing activities. It offers a range of features such as lead management, sales forecasting, and email marketing automation. Nutshell is best for small and medium-sized businesses that want a user-friendly, affordable, and customizable CRM solution and wants to manage their sales and marketing activities on the go.

Company Nutshell CRM, Inc.
Year founded 2010
Company size 11-50 employees
Headquarters Ann Arbor, Michigan, USA
Social Media
Nutshell Categories on Findstack
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Crevio
Sponsored
5.0

( 1 )

$29.00/month
Crevio is a platform for creators to sell digital products, services, courses and access to other 3rd-... Learn more about Crevio
Ask Questions about Nutshell
What Nutshell is best for?
How does Nutshell compare to Pipedrive?
What are the pros and cons of Nutshell?
Nutshell Product Details
Capabilities
API
Segment
Small Business
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Training Documentation
Languages English
Nutshell Features
API Access
Appointment Scheduling
Call Logging
Collaboration Tools
Contact Management
Customer Feedback Management
Customer Segmentation
Customer Support Ticketing
Customizable Dashboards
Data Import/Export
Document Management
Email Marketing
Lead Management
Live Chat
Marketing Automation
Mobile Access
Order Management
Product Catalog
Quotes/Proposals
Reporting & Analytics
Role-Based Access Control
Sales Forecasting
Sales Pipeline Management
Social Media Integration
Survey Management
Task Management
Territory Management
Third-party Integrations
User Permissions
Workflow Automation
Nutshell Media
Nutshell - Nutshell Homepage
Nutshell Screenshots
Nutshell Homepage
Nutshell Homepage
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: October 06, 2025
Nutshell Logo
977 Nutshell Reviews
4.3 out of 5
Small Business (50 or fewer emp.)
Aug 17, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Favorite CRM to date!"
What do you like best about Nutshell?

Ease and flexibility it has. Very user friendly.

What do you dislike about Nutshell?

Nothing comes to mind currently. Meets all of my needs at this time.

What problems is Nutshell solving and how is that benefiting you?

Easily connecting me to my candidates when it automatically pulls up their social media profiles and info when I input their names and email.

Small Business (50 or fewer emp.)
Aug 17, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"great"
What do you like best about Nutshell?

It helps users to interact and keep a record of every conversation

What do you dislike about Nutshell?

Nothing is as such dissappointing to me. I really like it.

What problems is Nutshell solving and how is that benefiting you?

Keep a record of my conversations and schedule. helps improve my efficiency.

Small Business (50 or fewer emp.)
Aug 17, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Keep it Simple & Effective"
What do you like best about Nutshell?

I like how easy it is to train and use within a team. Everything is user friendly and makes it simple to get the information that you need. The app is great!

What do you dislike about Nutshell?

I do not like that I cannot change the value of a lead after it has been created. Id like to assign a final value to the lead when closed.

What problems is Nutshell solving and how is that benefiting you?

We are preventing piglet deaths.

Small Business (50 or fewer emp.)
Aug 17, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Very complete"
What do you like best about Nutshell?

The tool's versatility and the sales funnel vision it possesses perfectly align with my company's vision. what makes for a perfect fit

What do you dislike about Nutshell?

The possibility to export reports to a CSV format. The possibility to rename the funnel steps. The lack of integration with linkedin and Google calendar

What problems is Nutshell solving and how is that benefiting you?

Have complete visibility into the sales funnel, opportunity status, and delegate tasks to the team

Mid Market (51-1000 emp.)
May 20, 2021
 Source
Overall Rating:
5.0
Evan T. avatar
Evan T.
Account Executive
Share
"The CRM and Email Marketing I have been searching since 1992..."
What do you like best about Nutshell?

This email marketing tool is integrated with a great CRM. I can send daily emails and weekly newsletters to multiple contacts. Reporting on opens and clicks is integrated with the CRM as well so I can follow with phone calls in real-time. I have used Constant Contact and Mail Chimp and various capacities. The Nutshell Outreach tool is just as powerful. Yesterday it took me 2 hours to build a complex email marketing piece and send it to 4K+ subscribers. This includes designing the campaign with unique images and headlines. I was impressed as this was only my third email campaign with the outreach tool.

What do you dislike about Nutshell?

I wish there were more template emails. However, I can build most of what I need with the several email templates provided as a starter. Editing HTML email is cumbersome and this tool follows best practices for editing. YET, It is still hard to craft a solid looking email Template. They are adding functionality to Drip Sequences.

What problems is Nutshell solving and how is that benefiting you?

I can have a team of salespeople call their contacts in real-time as the newsletters are opened and clicked. We have hundreds of leads come into our organization monthly and can consistently & quickly keep in touch. We were able to implement a SOLID CRM into our organization on day one and not hire a consultant for a 6-9 month implementation.

Small Business (50 or fewer emp.)
May 17, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Helpful Email Marketing with Nutshell!"
What do you like best about Nutshell?

I like how many capabilities the Nutshell system offers. We use Nutshell for many areas of business, and having the email marketing within the same system helps things run smoothly. For instance, our customer contacts are already managed within Nutshell, which makes email marketing so much easier! I can segment our contacts and keep them well organized, as well as see all the reporting associated with the email campaigns.

What do you dislike about Nutshell?

So far there is not really anything to dislike. The only things I noticed was that when I pulled the html in from some of our already build email blasts (from another email marketing system), it did not allow me to adjust that same content as easily as I thought it would once it got the info transferred into Nutshell.

What problems is Nutshell solving and how is that benefiting you?

The main problems being solved are regarding: 1. Consistency 2. Reaching our customer contacts without bounces 3. Streamline operations

Small Business (50 or fewer emp.)
Mar 25, 2021
 Source
Overall Rating:
5.0
Ross B. avatar
Ross B.
Channel Manager
Share
"Everything I Need, Seamlessly"
What do you like best about Nutshell?

It is so user friendly and great UI. Everything I need is easy to access.

What do you dislike about Nutshell?

The "click to call" button is dangerously close to the "delete phone number" button.

What problems is Nutshell solving and how is that benefiting you?

Tracking all leads and opportunities, visualizing sales pipeline, easy to access record keeping.

Small Business (50 or fewer emp.)
Mar 25, 2021
 Source
Overall Rating:
5.0
TB
Tom B.
Sales
Share
"From our initial inquiry, the Nutshell team responded quickly."
What do you like best about Nutshell?

Their CRM is very flexible, but also easy to learn. We had spoken to two other CRM companies, but picked Nutshell because: 1. Their staff responded quickly and answered questions promptly. 2 .Their CRM allows us to build it for our needs, make changes and additions on our own. 3 .Other CRM system's we looked at were more expensive and needed more outside help to develop and manage.

What do you dislike about Nutshell?

Any CRM needs a commitment to learn and use it regularly. It takes discipline.

What problems is Nutshell solving and how is that benefiting you?

We now have all our customers, leads, contacts in one database and can manage the information more efficiently. The forecasting and reporting features have gave us a better understanding of our business.

Enterprise (> 1000 emp.)
Dec 08, 2020
 Source
Overall Rating:
5.0
MD
Maddie D.
Founder
Share
"Nutshell is a game changer for us"
What do you like best about Nutshell?

Nutshell is a very transparent, easy to navigate and flat view CRM platform. It's flexible, nimble and the Nutshell team is often making updates to assist with user experience. The support team is also extremely helpful and very responsive. It's just more straightforward to use than most other CRM tools, without losing any of the capabilities.

What do you dislike about Nutshell?

A few very specific features are still very sales-product oriented, and we use the CRM a little differently than a traditional sales/product oriented team.

What problems is Nutshell solving and how is that benefiting you?

Nutshell helps us better track our active opportunities and stay accountable following up with leads to drive more future opportunities.

Small Business (50 or fewer emp.)
Dec 03, 2020
 Source
Overall Rating:
5.0
Danita N. avatar
Danita N.
Publisher
Share
"NUTSHELL won't drive you nuts - but it will drive your business!"
What do you like best about Nutshell?

I've used many CRMs, and this truly is my favorite to date. Nutshell is extremely easy to use and customize, there isn't a huge learning curve to use it! I love that with a push of a button it connects to the system I use to my constant contact account. It has an auto phone dialer which I really like...it keeps me hands free so I can take notes while I'm on the phone! It is easy to create tags and schedule follow ups with this system!

What do you dislike about Nutshell?

The only thing I dislike about Nutshell is that it doesn't include a calendar. Otherwise, the system is perfect!

What problems is Nutshell solving and how is that benefiting you?

Nutshell efficiently helps me to be organized with my leads and helps me track my prospects through the sales funnel. This is a very efficient CRM!