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Nutshell Logo
Nutshell
4.3

( 977 )

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Nutshell Reviews & Product Details

Nutshell Overview
What is Nutshell?

Nutshell is a customer relationship management (CRM) software that helps businesses manage their sales and marketing activities. It offers a range of features such as lead management, sales forecasting, and email marketing automation. Nutshell is best for small and medium-sized businesses that want a user-friendly, affordable, and customizable CRM solution and wants to manage their sales and marketing activities on the go.

Company Nutshell CRM, Inc.
Year founded 2010
Company size 11-50 employees
Headquarters Ann Arbor, Michigan, USA
Social Media
Nutshell Categories on Findstack
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5.0

( 1 )

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What Nutshell is best for?
How does Nutshell compare to Pipedrive?
What are the pros and cons of Nutshell?
Nutshell Product Details
Capabilities
API
Segment
Small Business
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Training Documentation
Languages English
Nutshell Features
API Access
Appointment Scheduling
Call Logging
Collaboration Tools
Contact Management
Customer Feedback Management
Customer Segmentation
Customer Support Ticketing
Customizable Dashboards
Data Import/Export
Document Management
Email Marketing
Lead Management
Live Chat
Marketing Automation
Mobile Access
Order Management
Product Catalog
Quotes/Proposals
Reporting & Analytics
Role-Based Access Control
Sales Forecasting
Sales Pipeline Management
Social Media Integration
Survey Management
Task Management
Territory Management
Third-party Integrations
User Permissions
Workflow Automation
Nutshell Media
Nutshell - Nutshell Homepage
Nutshell Screenshots
Nutshell Homepage
Nutshell Homepage
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: November 15, 2025
Nutshell Logo
977 Nutshell Reviews
4.3 out of 5
Small Business (50 or fewer emp.)
Nov 09, 2023
 Source
Overall Rating:
5.0
NP
Nick P.
Founder
Share
"A Fully Featured CRM"
What do you like best about Nutshell?

Six users on Nutshell Foundation level is really working for us. The support team are excellent and the product is has met all of our goals. The product is very easy to use and to train others.

What do you dislike about Nutshell?

The leap in cost between subscription pages.

What problems is Nutshell solving and how is that benefiting you?

Communication and scheduling.

Small Business (50 or fewer emp.)
Nov 09, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Great Product"
What do you like best about Nutshell?

The customer service and the ease of making content. There is a learning curve but that is to be expected.

What do you dislike about Nutshell?

I do not like that there is a cache problem.

What problems is Nutshell solving and how is that benefiting you?

It has helped us send out broadcasts for our multiple sales people. Plus we just had some help sending out a newsletter when there were issues.

Small Business (50 or fewer emp.)
Nov 09, 2023
 Source
Overall Rating:
5.0
JP
Jill P.
Founder
Share
"So easy to use!"
What do you like best about Nutshell?

so easy to enter leads, and follow up. Great way to stay in front of accounts, and keep on task with communication.

What do you dislike about Nutshell?

I wish it has more templates for sending out flyers. was not as easy to navigate as other funtions.

What problems is Nutshell solving and how is that benefiting you?

reminders to reach out to current contacts. task reminders after a scheduled event.

Small Business (50 or fewer emp.)
Nov 09, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"One of the best CRM I have used"
What do you like best about Nutshell?

Their Email outreach is the best feature I like the most. I can send mass mail to 10000 contacts in one go at a reasonable price.

What do you dislike about Nutshell?

Their reporting and advanced searches need some improvement.

What problems is Nutshell solving and how is that benefiting you?

Nutshell helps me run a mass email campaign efficiently.

Small Business (50 or fewer emp.)
Nov 09, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"great crm for small teams"
What do you like best about Nutshell?

easy to use and organize for small teams, lots of useful features

What do you dislike about Nutshell?

nothing in particular, everything worked well for us

What problems is Nutshell solving and how is that benefiting you?

Helped us organize our contact database and set up funnel.

Mid Market (51-1000 emp.)
Nov 09, 2023
 Source
Overall Rating:
5.0
MW
Michael W.
Founder
Share
"Great Experience"
What do you like best about Nutshell?

It helps me to stay organized and track my leads and referrals. It also is a good reference point for contact cards. I refer to it weekly and use it whenever I call someone. Their training and support was really helpful.

What do you dislike about Nutshell?

Nothing I have found it to be very useful.

What problems is Nutshell solving and how is that benefiting you?

Tracking outreach and lead engagement.

Small Business (50 or fewer emp.)
Nov 09, 2023
 Source
Overall Rating:
5.0
MC
Melissa C.
Founder
Share
"Nutshell is a great CRM that is integral to our business"
What do you like best about Nutshell?

Nutshell is easy to use and navigate and helps organize everything that you need. As a CRM it has been vital to the success of our business.

What do you dislike about Nutshell?

Nutshell is very robust and at times it seems as if it pulls the wrong emails into our Leads that are not applicable, so I do have to do some cleanup to make sure the correct emails are in the correct Leads. Also, it often asks if things are "duplicates" that are not, which can be somewhat annoying but is not a huge deal

What problems is Nutshell solving and how is that benefiting you?

It really helps with organization and email marketing and keeping track of Sales and Leads. Also, with milestones it helps with keeping everything on track and everyone accountable.

Small Business (50 or fewer emp.)
Nov 09, 2023
 Source
Overall Rating:
5.0
MF
Marissa F.
Founder
Share
"REALLY ENJOY NUTSHELL AND ALL IT'S CAPABILITIES!"
What do you like best about Nutshell?

Nutshell reps have contacted me often enough where I feel I can reach out for any questions. I have online videos I can watch for resource, and the product is not complicated to use! My company uses this every day, and it is required for me to maintain my leads and follows ups.

What do you dislike about Nutshell?

I don't see any downsides. I have only been using Nutshell for 6 months, but there are many ways to be able to learn! It was easy for me to get started and I even had a helpful tracklist to onboarding to get me started!

What problems is Nutshell solving and how is that benefiting you?

Nutshell is solving the "cracks". I believe Nutshell takes most of the human error out, and helps to ensure consistency!

Small Business (50 or fewer emp.)
Nov 09, 2023
 Source
Overall Rating:
5.0
TD
Tyler D.
Founder
Share
"Finally found a CRM that works for us!"
What do you like best about Nutshell?

The best part about Nutshell is how customizable it is for our company as well as each user can customize how they view their dashboard and data. It also integrates great with 3rd parties like Quickbooks, Outlook, and RingCentral. It is a great tool for our small comapny without having to completely overhaul how we do things day to day.

What do you dislike about Nutshell?

Easy if you use csv. file to import data but is a little cumbersome if you need to enter it manually.

What problems is Nutshell solving and how is that benefiting you?

Biggest problem it somes is giving us an organzied way or our sales team to collaborate and tracking our sales performance. It allows us to seamlessly pass a project from one person to the next without losing any data or ideas. It also helps us keep all of our communication and files in one place which makes it so much easier for every step of the sales process.

Small Business (50 or fewer emp.)
Nov 08, 2023
 Source
Overall Rating:
5.0
ZS
Zafyre S.
Founder
Share
"Customer Success Manager-Expediting the renewal process and guaranteeing ease!"
What do you like best about Nutshell?

I like the integration with gmail. I like that ability to save cards to my dashboard so I can see all my upcoming renewals in one place.

What do you dislike about Nutshell?

The task section is a little messy.I don't reeally know how to describe it but I wish I could see tasks for myself that were manually created and not an automatic tasks that was prompted by the setup.

What problems is Nutshell solving and how is that benefiting you?

Solves having to search thru my email for recent communication. Solves losing track of potential sales leads because I can see all lost leads with lead filters. This benefits me because I can set goals for myself based on leads I want to win for the next quarter, and speeds up my workflow, because I am not wasting time scouring thru old emails searchign for where I left off with a client.