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Nutshell CRM Software logo
Nutshell
4.3

( 977 )

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Nutshell Reviews & Product Details

Nutshell Overview
What is Nutshell?

Nutshell is a customer relationship management (CRM) software that helps businesses manage their sales and marketing activities. It offers a range of features such as lead management, sales forecasting, and email marketing automation. Nutshell is best for small and medium-sized businesses that want a user-friendly, affordable, and customizable CRM solution and wants to manage their sales and marketing activities on the go.

Company Nutshell CRM, Inc.
Year founded 2010
Company size 11-50 employees
Headquarters Ann Arbor, Michigan, USA
Social Media
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What Nutshell is best for?
How does Nutshell compare to Pipedrive?
What are the pros and cons of Nutshell?
Nutshell Product Details
Capabilities
API
Segment
Small Business
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Training Documentation
Languages English
Nutshell Features
API Access
Appointment Scheduling
Call Logging
Collaboration Tools
Contact Management
Customer Feedback Management
Customer Segmentation
Customer Support Ticketing
Customizable Dashboards
Data Import/Export
Document Management
Email Marketing
Lead Management
Live Chat
Marketing Automation
Mobile Access
Order Management
Product Catalog
Quotes/Proposals
Reporting & Analytics
Role-Based Access Control
Sales Forecasting
Sales Pipeline Management
Social Media Integration
Survey Management
Task Management
Territory Management
Third-party Integrations
User Permissions
Workflow Automation
Nutshell Media
Nutshell - Nutshell Homepage
Nutshell Screenshots
Nutshell Homepage
Nutshell Homepage
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: March 10, 2026
Nutshell CRM Software logo
977 Nutshell Reviews
4.3 out of 5
Small Business (50 or fewer emp.)
Jan 18, 2024
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"A game-changer for our company"
What do you like best about Nutshell?

1) Nutshell Marketing. Has revolutionized our ability to stay in touch with clients, to market to clients, and to move freight. Literally equivalent to an FTE, or more. 2) Project Management. Allows us to keep up-to-date tabs on 100+ simultaneous projects. 3) Customer Support. Prompt. Genuinely interested. Genuinely helpful and responsive.

What do you dislike about Nutshell?

Apart from a couple of niggling details, I have zero complaints about Nutshell.

What problems is Nutshell solving and how is that benefiting you?

See above. Nutshell has been transformative in helping us improve our marketing to and communications with clients and service providers. We are SO much more efficient. Our weekly sales/project reviews have been driven by Nutshell for years. In our busiest season we need to track dozens of projects in various stages of sales, implementation, and closeout. I cannot imagine how we would do this without Nutshell. I know we are using only a fraction of Nutshell's total capabilities, but that fraction is absolutely critical to our sucess.

Small Business (50 or fewer emp.)
Jan 17, 2024
 Source
Overall Rating:
5.0
SL
Sébastien L.
Founder
Share
"great product for smal business"
What do you like best about Nutshell?

efficient and really user friendly. really improved our organization

What do you dislike about Nutshell?

the price is a little bit high and only in english

What problems is Nutshell solving and how is that benefiting you?

Sales and project management

Small Business (50 or fewer emp.)
Jan 17, 2024
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Affordable small business CRM"
What do you like best about Nutshell?

The ability to tailor and organize entries for your purposes + the email plugin to track activity

What do you dislike about Nutshell?

The export function seems limited. I use this to print out lists and there's not much configuration I've found to tailor what fields are included.

What problems is Nutshell solving and how is that benefiting you?

It gives me a single source of truth for outreach activities to a large area with many people doing outreach

Small Business (50 or fewer emp.)
Jan 17, 2024
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Perfect for anyone non techy - easy to set up. Good support."
What do you like best about Nutshell?

East to set up. Simple to use. A great CRM

What do you dislike about Nutshell?

Nothing to dislike at the moment. A really cool CRM

What problems is Nutshell solving and how is that benefiting you?

Helping streamline the sales pricess and organise leads

Small Business (50 or fewer emp.)
Jan 16, 2024
 Source
Overall Rating:
5.0
Kyler R. avatar
Kyler R.
Advertising Sales Representative
Share
"Nutshell has been a great tool to maximize time and pursue leads"
What do you like best about Nutshell?

I love how easy it is to navigate. It makes the sales process super easy. The number of features are also a great addition and allowed my company to push newsletters on the platform and cut another login.

What do you dislike about Nutshell?

I wish it was easier to assign contacts and leads in a mass form. You have to go into each lead and reassign them if you are changing them to a different rep.

What problems is Nutshell solving and how is that benefiting you?

Nutshell solves time-saving problems and allows our reps to make easy notes and keep track of each prospect/client in their pipeline. It also allows us to create newsletters and track sales analytics in one space.

Small Business (50 or fewer emp.)
Jan 16, 2024
 Source
Overall Rating:
5.0
JD
Jesse D.
Founder
Share
"Greate CRM and Marketing Tool"
What do you like best about Nutshell?

I love how easy it is to create pipelines and automation with every stage of the pipeline.

What do you dislike about Nutshell?

I would see if they could do more cold outreach funnels.

What problems is Nutshell solving and how is that benefiting you?

They are keeping my pipeline clean and manageable so that I know who my hot leads are.

Small Business (50 or fewer emp.)
Jan 16, 2024
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Drip Marketing without the Burden"
What do you like best about Nutshell?

It takes away the burden and task of emailing prospects while establishing a highly consistent marketing plan. Learning each day of prospective clients scheduling a call is impressive and uplifting

What do you dislike about Nutshell?

I don't believe I've seen any downside to using Nutshell

What problems is Nutshell solving and how is that benefiting you?

Saves time; Creates consistency; and schedules calls with prospects with results

Small Business (50 or fewer emp.)
Jan 16, 2024
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Overall user friendly, a great CRM."
What do you like best about Nutshell?

I like being able to set tasks for following up with clients and potential clients.

What do you dislike about Nutshell?

Sometimes there are too many filters or things to check and uncheck to find exactly what I am looking for.

What problems is Nutshell solving and how is that benefiting you?

It helps us keep track of sales as a team. It also helps us make sure we aren't all contacting the same people.

Mid Market (51-1000 emp.)
Jan 16, 2024
 Source
Overall Rating:
5.0
DZ
Daniel Impi Z.
Founder
Share
"Nutshell is extremely user friendly with a GUI that is simple to use"
What do you like best about Nutshell?

How it integrates diffrent aspects email, scheduling and other featutes all i one platform makes customer relations an easy task

What do you dislike about Nutshell?

I had a few challenges viewing contatcs I had uploaded because I was not an admin but this was resolved

What problems is Nutshell solving and how is that benefiting you?

It simplifies our CRM needs as we have multiple departments that handle diffrent aspects of customer data hence Nutshell has made it easier to have / do all our sales engagement in one place and track this for the whole team.

Small Business (50 or fewer emp.)
Jan 16, 2024
 Source
Overall Rating:
5.0
BB
Ben B.
Founder
Share
"Nutshell Review"
What do you like best about Nutshell?

I have used Nutshell for the past 6 months and loved my experience. The setup is easy and the functionability is great. I would recommend Nutshell to anyone who is searching for a CRM that will not charge you an arm and a leg. Customer Support is great to work with as well.

What do you dislike about Nutshell?

I cannot think of any downsides to Nutshell. They did not have the ability to have a calender that you could schedule but they now have that feature.

What problems is Nutshell solving and how is that benefiting you?

I use nutshell for CRM. They manage my clients, pipelines, and email blasts. I do have collegues that use the marketing side but I do not.