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Salesforce Service Cloud
4.3
( 3,641 )
Deskxpand
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Start selling digital products with Crevio
5.0
( 1 )
$29.00/month
Crevio is a platform for creators to sell digital products, services, courses and access to other 3rd-...
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At a Glance
Overview
Salesforce Service Cloud is a comprehensive customer service platform designed to help businesses manage and resolve customer inquiries efficiently. It offers a suite of tools for case management, knowledge base creation, and omnichannel support, enabling organizations to deliver personalized and... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Contact DeskXpand for helpdesk solutions that enhance your business relationship with clients and increase revenues. Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 6 images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter Suite
$25.00
per / month
Pro Suite
$100.00
per / month
Enterprise
$165.00
per / month
Unlimited
$330.00
per / month
Einstein 1 Service
$500.00
per / month
No pricing information available
Pros and Cons
- Comprehensive omnichannel communication tools, including email, social media, and live chat
- Telephony integration allows users to make calls directly from the software
- Drag-and-drop interface makes it easy to build branded self-help portals
- AI features are available across all tiers
- Does not offer a free plan; expensive to upgrade to higher-priced plans
- Monthly billing option is only available in the lowest-priced plan (the Essentials plan)
- 24/7 phone support requires a subscription to a paid support plan
- Time-consuming setup and customization, especially after updates are released
- Not suited for beginners because of its steep learning curve
Not enough data available.
Not enough data available.
Reviewer's Segments
Small Business
20.41%
Mid Market
41.01%
Enterprise
38.59%
Insufficient data to show segment split
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
6
- Asana
- CloudTalk
- Freshdesk
- Google Workspace
- HubSpot
- Inbenta Chatbots
- Intercom
- Microsoft Teams
- Nintex Process Platform
- Pipedrive
- Quickbase
- Reputation Studio By 1440
- Salesforce Platform
- Slack
- Stripe
- SurveyMonkey
- Trello
- Twilio
- Zapier
- Zendesk
- Zoho CRM
Total integrations:
15
- Asana
- CloudTalk
- Freshdesk
- Google Workspace
- HubSpot
- Inbenta Chatbots
- Intercom
- Microsoft Teams
- Nintex Process Platform
- Pipedrive
- Quickbase
- Reputation Studio By 1440
- Salesforce Platform
- Slack
- Stripe
- SurveyMonkey
- Trello
- Twilio
- Zapier
- Zendesk
- Zoho CRM
Top Alternatives
Categories
Common categories include: Customer Success Software.
Company Details
- By Salesforce
- Located in San Francisco, California
- Founded in 1999
- By Biztech Consulting & Solutions
- Located in Ahmedabad, Gujarat, India
- Founded in 2006
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