Advertising disclosure: Findstack offers objective, editorially independent comparisons to
help you find the best software. Some links on this page are affiliate links — we may earn a commission when you
visit a vendor through our links, at no additional cost to you. Affiliate relationships never influence our ratings,
rankings, or reviews. Disclosure policy |
Methodology
Salesforce Service Cloud
4.3
( 3,641 )
Microsoft Power BI
No reviews yet
Start selling digital products with Crevio
5.0
(1)
Free plan available
Crevio is a platform for creators to sell digital products, services, courses and access to other 3rd-...
Learn more about Crevio
At a Glance
Overview
Salesforce Service Cloud is a comprehensive customer service platform designed to help businesses manage and resolve customer inquiries efficiently. It offers a suite of tools for case management, knowledge base creation, and omnichannel support, enabling organizations to deliver personalized and... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 1 images
Microsoft Power BI is a suite of business analytics tools that enables users to analyze data and share insights. It provides interactive visualizations and business intelligence capabilities with an interface simple enough for end users to create their own reports and dashboards. Power BI integra... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
No images available
Exclusive Deals
Discover Amazing Software Deals on Findstack
Get access to up to $900,000+ in savings on the best software to scale your business.
Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter Suite
$25.00
per / month
Pro Suite
$100.00
per / month
Enterprise
$165.00
per / month
Unlimited
$330.00
per / month
Einstein 1 Service
$500.00
per / month
Free trial available
Free plan available
Unit
Seat
Billing type
Recurring Subscription
Power BI Pro
$9.99
per seat / month
Power BI Premium
$20.00
per seat / month
Power BI Premium
$4995.00
per seat / month
Pros and Cons
- Comprehensive omnichannel communication tools, including email, social media, and live chat
- Telephony integration allows users to make calls directly from the software
- Drag-and-drop interface makes it easy to build branded self-help portals
- AI features are available across all tiers
- Does not offer a free plan; expensive to upgrade to higher-priced plans
- Monthly billing option is only available in the lowest-priced plan (the Essentials plan)
- 24/7 phone support requires a subscription to a paid support plan
- Time-consuming setup and customization, especially after updates are released
- Not suited for beginners because of its steep learning curve
- Comprehensive data connectivity options
- User-friendly interface for creating reports and dashboards
- Integration with other Microsoft products
- Advanced AI and machine learning capabilities
- Scalable pricing options for different organizational needs
- Steeper learning curve for advanced features
- Performance can be affected by large datasets without proper optimization
- Some advanced features require higher-tier licenses
Reviewer's Segments
Small Business
20.41%
Mid Market
41.01%
Enterprise
38.59%
Insufficient data to show segment split
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
7
- Accelo
- Automate.io
- Capsule CRM
- CloudTalk
- CoreMedia Experience Platform
- Hive
- Inbenta Chatbots
- Insightly Marketing
- MongoDB
- Nintex Process Platform
- OneStream
- Quickbase
- Reputation Studio By 1440
- Salesforce Platform
- Skuid
Total integrations:
8
- Accelo
- Automate.io
- Capsule CRM
- CloudTalk
- CoreMedia Experience Platform
- Hive
- Inbenta Chatbots
- Insightly Marketing
- MongoDB
- Nintex Process Platform
- OneStream
- Quickbase
- Reputation Studio By 1440
- Salesforce Platform
- Skuid
Top Alternatives
Categories
No common categories found.
Company Details
- By Salesforce
- Located in San Francisco, California
- Founded in 1999
- By Microsoft
- Located in Redmond, Washington
- Founded in 1975
Add similar products
Our Picks
