Salesforce Service Cloud vs HubSpot Service Hub
Take a look at how
Salesforce Service Cloud
and
HubSpot Service Hub
stack up against each other across pricing, features, and support
using feedback from real users like yourself.
Salesforce Service Cloud
scores
4.3
out of 5 from
3641
reviews, while
HubSpot Service Hub
has been rated
4.4
out of 5 from
2172
reviews.
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Salesforce Service Cloud
4.3
( 3,641 )
HubSpot Service Hub
4.4
( 2,172 )
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At a Glance
Overview
Salesforce Service Cloud is a comprehensive customer service platform designed to help businesses manage and resolve customer inquiries efficiently. It offers a suite of tools for case management, knowledge base creation, and omnichannel support, enabling organizations to deliver personalized and... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Hubspot, a giant in the digital marketing category, offers a wide range of software solutions with comprehensive free tools. This makes expanding your toolkit across sales, operations, marketing, etc., very easy. Its CRM system is at the heart of HubSpot’s offering. The platform makes it an excel... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter Suite
$25.00
per / month
Pro Suite
$100.00
per / month
Enterprise
$165.00
per / month
Unlimited
$330.00
per / month
Einstein 1 Service
$500.00
per / month
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter
$50.00
/ month
Professional
$890.00
/ month
Enterprise
$3600.00
/ month
Pros and Cons
- Comprehensive omnichannel communication tools, including email, social media, and live chat
- Telephony integration allows users to make calls directly from the software
- Drag-and-drop interface makes it easy to build branded self-help portals
- AI features are available across all tiers
- Does not offer a free plan; expensive to upgrade to higher-priced plans
- Monthly billing option is only available in the lowest-priced plan (the Essentials plan)
- 24/7 phone support requires a subscription to a paid support plan
- Time-consuming setup and customization, especially after updates are released
- Not suited for beginners because of its steep learning curve
- Extendable with a range of other Hubspot tools, many of which are free, including a CRM, as well as operations, marketing, and sales features.
- Hubspot focuses on CRM integration to produce great customer insights.
- You get access to powerful analytics.
- There’s a steep learning curve.
- The complex pricing tiers are challenging to navigate.
Reviewer's Segments
Small Business
20.41%
Mid Market
41.01%
Enterprise
38.59%
Small Business
63.77%
Mid Market
33.56%
Enterprise
2.67%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
6
- Airtable
- Canva
- CloudTalk
- Gmail
- Google Sheets
- Helpdesk
- HubSpot Email Hosting
- Inbenta Chatbots
- Intuit Mailchimp
- Nintex Process Platform
- Quickbase
- Reputation Studio By 1440
- Salesforce Platform
- Shopify
- Trello
- Zapier
Total integrations:
10
- Airtable
- Canva
- CloudTalk
- Gmail
- Google Sheets
- Helpdesk
- HubSpot Email Hosting
- Inbenta Chatbots
- Intuit Mailchimp
- Nintex Process Platform
- Quickbase
- Reputation Studio By 1440
- Salesforce Platform
- Shopify
- Trello
- Zapier
Top Alternatives
Categories
Common categories include: Conversational Support Software, Customer Self-Service Software, Customer Success Software, Digital Customer Service Platforms, Enterprise Feedback Management Software, Help Desk Software, and Live Chat Software.
Company Details
- By Salesforce
- Located in San Francisco, California
- Founded in 1999
- By HubSpot
- Located in Cambridge, MA
- Founded in 2006
