Salesforce Service Cloud vs HubSpot Service Hub

Take a look at how Salesforce Service Cloud and HubSpot Service Hub stack up against each other across pricing, features, and support using feedback from real users like yourself. Salesforce Service Cloud scores 4.3 out of 5 from 3641 reviews, while HubSpot Service Hub has been rated 4.4 out of 5 from 2172 reviews.
Share
Findstack offers objective and comprehensive comparisons to help you find the best software. We may earn a referral fee when you visit a vendor through our links. Learn more
Salesforce Service Cloud Logo

Salesforce Service Cloud

4.3
Apply for Salesforce Service Cloud credits
We will email you back within 1 business day.
HubSpot Service Hub Logo

HubSpot Service Hub

4.4
Start selling digital products with Crevio
Crevio Logo
Crevio
Sponsored
5.0

( 1 )

$29.00/month
Crevio is a platform for creators to sell digital products, services, courses and access to other 3rd-... Learn more about Crevio
At a Glance
Salesforce Service Cloud Logo
Salesforce Service Cloud
Starting at:
$25.00//month
HubSpot Service Hub Logo
HubSpot Service Hub
Starting at:
$50.00/month
Overview
Salesforce Service Cloud Logo
Salesforce Service Cloud
Salesforce Service Cloud is a comprehensive customer service platform designed to help businesses manage and resolve customer inquiries efficiently. It offers a suite of tools for case management, knowledge base creation, and omnichannel support, enabling organizations to deliver personalized and... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Salesforce Service Cloud - Salesforce Service Cloud Homepage
View 1 images
Salesforce Service Cloud Screenshots
Salesforce Service Cloud Homepage
Salesforce Service Cloud Homepage
HubSpot Service Hub Logo
HubSpot Service Hub
Hubspot, a giant in the digital marketing category, offers a wide range of software solutions with comprehensive free tools. This makes expanding your toolkit across sales, operations, marketing, etc., very easy. Its CRM system is at the heart of HubSpot’s offering. The platform makes it an excel... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
HubSpot Service Hub
View 5 images
HubSpot Service Hub Screenshots
HubSpot Service Hub screenshot 1
HubSpot Service Hub screenshot 2
HubSpot Service Hub screenshot 3
HubSpot Service Hub screenshot 4
HubSpot Service Hub screenshot 5
Exclusive Deals
Discover Amazing Software Deals on Findstack
Get access to up to $900,000+ in savings on the best software to scale your business.
Pricing
Salesforce Service Cloud Logo
Salesforce Service Cloud
Free trial available
Free plan available
Billing type Recurring Subscription
Starter Suite
$25.00
per / month
Pro Suite
$100.00
per / month
Enterprise
$165.00
per / month
Unlimited
$330.00
per / month
Einstein 1 Service
$500.00
per / month
See all pricing
HubSpot Service Hub Logo
HubSpot Service Hub
Free trial available
Free plan available
Billing type Recurring Subscription
Starter
$50.00
/ month
Professional
$890.00
/ month
Enterprise
$3600.00
/ month
See all pricing
Pros and Cons
Salesforce Service Cloud Logo
Salesforce Service Cloud
Pros
  • Comprehensive omnichannel communication tools, including email, social media, and live chat
  • Telephony integration allows users to make calls directly from the software
  • Drag-and-drop interface makes it easy to build branded self-help portals
  • AI features are available across all tiers
Cons
  • Does not offer a free plan; expensive to upgrade to higher-priced plans
  • Monthly billing option is only available in the lowest-priced plan (the Essentials plan)
  • 24/7 phone support requires a subscription to a paid support plan
  • Time-consuming setup and customization, especially after updates are released
  • Not suited for beginners because of its steep learning curve
HubSpot Service Hub Logo
HubSpot Service Hub
Pros
  • Extendable with a range of other Hubspot tools, many of which are free, including a CRM, as well as operations, marketing, and sales features.
  • Hubspot focuses on CRM integration to produce great customer insights.
  • You get access to powerful analytics.
Cons
  • There’s a steep learning curve.
  • The complex pricing tiers are challenging to navigate.
Reviewer's Segments
Salesforce Service Cloud Logo
Salesforce Service Cloud
Small Business
20.41%
Mid Market
41.01%
Enterprise
38.59%
HubSpot Service Hub Logo
HubSpot Service Hub
Small Business
63.77%
Mid Market
33.56%
Enterprise
2.67%
Deployment
Salesforce Service Cloud Logo
Salesforce Service Cloud
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
HubSpot Service Hub Logo
HubSpot Service Hub
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Salesforce Service Cloud Logo
Salesforce Service Cloud
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
HubSpot Service Hub Logo
HubSpot Service Hub
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
Training
Salesforce Service Cloud Logo
Salesforce Service Cloud
  • Documentation
HubSpot Service Hub Logo
HubSpot Service Hub
  • Documentation
Integrations
Salesforce Service Cloud Logo
Salesforce Service Cloud
Total integrations: 6
  • Airtable
  • Canva
  • CloudTalk
  • Gmail
  • Google Sheets
  • Helpdesk
  • HubSpot Email Hosting
  • Inbenta Chatbots
  • Intuit Mailchimp
  • Nintex Process Platform
  • Quickbase
  • Reputation Studio By 1440
  • Salesforce Platform
  • Shopify
  • Trello
  • Zapier
HubSpot Service Hub Logo
HubSpot Service Hub
Total integrations: 10
  • Airtable
  • Canva
  • CloudTalk
  • Gmail
  • Google Sheets
  • Helpdesk
  • HubSpot Email Hosting
  • Inbenta Chatbots
  • Intuit Mailchimp
  • Nintex Process Platform
  • Quickbase
  • Reputation Studio By 1440
  • Salesforce Platform
  • Shopify
  • Trello
  • Zapier
Top Alternatives
Salesforce Service Cloud Logo
Salesforce Service Cloud
See all alternatives
HubSpot Service Hub Logo
HubSpot Service Hub
See all alternatives
Company Details
Salesforce Service Cloud Logo
Salesforce Service Cloud
  • By Salesforce
  • Located in San Francisco, California
  • Founded in 1999
HubSpot Service Hub Logo
HubSpot Service Hub
  • By HubSpot
  • Located in Cambridge, MA
  • Founded in 2006