Salesforce Service Cloud vs Freshdesk
Take a look at how
Salesforce Service Cloud
and
Freshdesk
stack up against each other across pricing, features, and support
using feedback from real users like yourself.
Salesforce Service Cloud
scores
4.3
out of 5 from
3641
reviews, while
Freshdesk
has been rated
4.4
out of 5 from
3051
reviews.
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offers objective and comprehensive comparisons to help you find the best
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Salesforce Service Cloud
4.3
( 3,641 )
Start selling digital products with Crevio
5.0
( 1 )
$29.00/month
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At a Glance
Overview
Salesforce Service Cloud is a comprehensive customer service platform designed to help businesses manage and resolve customer inquiries efficiently. It offers a suite of tools for case management, knowledge base creation, and omnichannel support, enabling organizations to deliver personalized and... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 1 images
Freshdesk (formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features include multi-le... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter Suite
$25.00
per / month
Pro Suite
$100.00
per / month
Enterprise
$165.00
per / month
Unlimited
$330.00
per / month
Einstein 1 Service
$500.00
per / month
Free trial available
Free plan available
Billing type
Recurring Subscription
Started
$0.00
/ month
Growth
$14.00
/ month
Pro
$14.00
/ month
Enterprise
$19.00
/ month
Pros and Cons
- Comprehensive omnichannel communication tools, including email, social media, and live chat
- Telephony integration allows users to make calls directly from the software
- Drag-and-drop interface makes it easy to build branded self-help portals
- AI features are available across all tiers
- Does not offer a free plan; expensive to upgrade to higher-priced plans
- Monthly billing option is only available in the lowest-priced plan (the Essentials plan)
- 24/7 phone support requires a subscription to a paid support plan
- Time-consuming setup and customization, especially after updates are released
- Not suited for beginners because of its steep learning curve
- There’s a free plan available
- Freshdesk uses powerful Freddy AI for its conversational chatbot
- You get access to high-quality website widgets like forms, personalized content, and click detection
- Some key features like AI are only available on the most expensive plan.
Reviewer's Segments
Small Business
20.41%
Mid Market
41.01%
Enterprise
38.59%
Small Business
51.29%
Mid Market
37.69%
Enterprise
11.01%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
6
- Acquire.io
- Adobe Connect
- AliveChat
- AppSumo
- Appy Pie
- Avast Business Antivirus
- Better Stack
- ChatArt
- ChatBot
- ChatGPT
- Click2Magic
- CloudTalk
- Creatio
- Deskxpand
- Domain.com
- Freshchat
- Freshdesk
- Freshdesk Contact Center
- Freshsales
- Freshservice
- Freshteam
- Genesis Pro
- Helpshift
- HostWP.io
- HubSpot CRM
- Inbenta Chatbots
- Infinite Privy Vpn
- Jotform
- Kibo Order Management
- Kintone
- Kissflow
- Kommo
- Liquid Web
- Mailture
- MeisterTask
- Network Solutions
- Nimble
- Nintex Process Platform
- Quickbase
- Reputation Studio By 1440
- Rewind AI
- Ring Central
- RingCentral MVP
- Salesforce Platform
- Skuid
- Smartsheet
- Supportbench
- Userlike
- V2 Cloud
- Viewabo
- Vocal Voip
- WooCommerce
- Xperify
- Zapier
- Zendesk Support Suite
- Zoho Assist
- Zoho Workplace
- noCRM.io
Total integrations:
53
- Acquire.io
- Adobe Connect
- AliveChat
- AppSumo
- Appy Pie
- Avast Business Antivirus
- Better Stack
- ChatArt
- ChatBot
- ChatGPT
- Click2Magic
- CloudTalk
- Creatio
- Deskxpand
- Domain.com
- Freshchat
- Freshdesk
- Freshdesk Contact Center
- Freshsales
- Freshservice
- Freshteam
- Genesis Pro
- Helpshift
- HostWP.io
- HubSpot CRM
- Inbenta Chatbots
- Infinite Privy Vpn
- Jotform
- Kibo Order Management
- Kintone
- Kissflow
- Kommo
- Liquid Web
- Mailture
- MeisterTask
- Network Solutions
- Nimble
- Nintex Process Platform
- Quickbase
- Reputation Studio By 1440
- Rewind AI
- Ring Central
- RingCentral MVP
- Salesforce Platform
- Skuid
- Smartsheet
- Supportbench
- Userlike
- V2 Cloud
- Viewabo
- Vocal Voip
- WooCommerce
- Xperify
- Zapier
- Zendesk Support Suite
- Zoho Assist
- Zoho Workplace
- noCRM.io
Top Alternatives
Categories
Common categories include: Complaint Management Software, Conversational Support Software, Customer Communications Management Software, Customer Self-Service Software, Digital Customer Service Platforms, Help Desk Software, Live Chat Software, and Social Customer Service Software.
Company Details
- By Salesforce
- Located in San Francisco, California
- Founded in 1999
- By Freshworks
- Located in San Mateo, California
- Founded in 2010
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