Freshdesk vs Salesforce Service Cloud
Take a look at how
Freshdesk
and
Salesforce Service Cloud
stack up against each other across pricing, features, and support
using feedback from real users like yourself.
Freshdesk
scores
4.4
out of 5 from
3051
reviews, while
Salesforce Service Cloud
has been rated
4.3
out of 5 from
3641
reviews.
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offers objective and comprehensive comparisons to help you find the best
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links.
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Salesforce Service Cloud
4.3
( 3,641 )
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5.0
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At a Glance
Overview
Freshdesk (formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features include multi-le... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
Salesforce Service Cloud is a comprehensive customer service platform designed to help businesses manage and resolve customer inquiries efficiently. It offers a suite of tools for case management, knowledge base creation, and omnichannel support, enabling organizations to deliver personalized and... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 1 images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Started
$0.00
/ month
Growth
$14.00
/ month
Pro
$14.00
/ month
Enterprise
$19.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter Suite
$25.00
per / month
Pro Suite
$100.00
per / month
Enterprise
$165.00
per / month
Unlimited
$330.00
per / month
Einstein 1 Service
$500.00
per / month
Pros and Cons
- There’s a free plan available
- Freshdesk uses powerful Freddy AI for its conversational chatbot
- You get access to high-quality website widgets like forms, personalized content, and click detection
- Some key features like AI are only available on the most expensive plan.
- Comprehensive omnichannel communication tools, including email, social media, and live chat
- Telephony integration allows users to make calls directly from the software
- Drag-and-drop interface makes it easy to build branded self-help portals
- AI features are available across all tiers
- Does not offer a free plan; expensive to upgrade to higher-priced plans
- Monthly billing option is only available in the lowest-priced plan (the Essentials plan)
- 24/7 phone support requires a subscription to a paid support plan
- Time-consuming setup and customization, especially after updates are released
- Not suited for beginners because of its steep learning curve
Reviewer's Segments
Small Business
51.29%
Mid Market
37.69%
Enterprise
11.01%
Small Business
20.41%
Mid Market
41.01%
Enterprise
38.59%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
53
- Acquire.io
- Adobe Connect
- AliveChat
- AppSumo
- Appy Pie
- Avast Business Antivirus
- Better Stack
- ChatArt
- ChatBot
- ChatGPT
- Click2Magic
- CloudTalk
- Creatio
- Deskxpand
- Domain.com
- Freshchat
- Freshdesk
- Freshdesk Contact Center
- Freshsales
- Freshservice
- Freshteam
- Genesis Pro
- Helpshift
- HostWP.io
- HubSpot CRM
- Inbenta Chatbots
- Infinite Privy Vpn
- Jotform
- Kibo Order Management
- Kintone
- Kissflow
- Kommo
- Liquid Web
- Mailture
- MeisterTask
- Network Solutions
- Nimble
- Nintex Process Platform
- Quickbase
- Reputation Studio By 1440
- Rewind AI
- Ring Central
- RingCentral MVP
- Salesforce Platform
- Skuid
- Smartsheet
- Supportbench
- Userlike
- V2 Cloud
- Viewabo
- Vocal Voip
- WooCommerce
- Xperify
- Zapier
- Zendesk Support Suite
- Zoho Assist
- Zoho Workplace
- noCRM.io
Total integrations:
6
- Acquire.io
- Adobe Connect
- AliveChat
- AppSumo
- Appy Pie
- Avast Business Antivirus
- Better Stack
- ChatArt
- ChatBot
- ChatGPT
- Click2Magic
- CloudTalk
- Creatio
- Deskxpand
- Domain.com
- Freshchat
- Freshdesk
- Freshdesk Contact Center
- Freshsales
- Freshservice
- Freshteam
- Genesis Pro
- Helpshift
- HostWP.io
- HubSpot CRM
- Inbenta Chatbots
- Infinite Privy Vpn
- Jotform
- Kibo Order Management
- Kintone
- Kissflow
- Kommo
- Liquid Web
- Mailture
- MeisterTask
- Network Solutions
- Nimble
- Nintex Process Platform
- Quickbase
- Reputation Studio By 1440
- Rewind AI
- Ring Central
- RingCentral MVP
- Salesforce Platform
- Skuid
- Smartsheet
- Supportbench
- Userlike
- V2 Cloud
- Viewabo
- Vocal Voip
- WooCommerce
- Xperify
- Zapier
- Zendesk Support Suite
- Zoho Assist
- Zoho Workplace
- noCRM.io
Top Alternatives
Categories
Common categories include: Help Desk Software, Live Chat Software, Digital Customer Service Platforms, Customer Self-Service Software, Social Customer Service Software, Conversational Support Software, Complaint Management Software, and Customer Communications Management Software.
Company Details
- By Freshworks
- Located in San Mateo, California
- Founded in 2010
- By Salesforce
- Located in San Francisco, California
- Founded in 1999
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