Salesforce Service Cloud vs Workday
Take a look at how
Salesforce Service Cloud
and
Workday
stack up against each other across pricing, features, and support
using feedback from real users like yourself.
Salesforce Service Cloud
scores
4.3
out of 5 from
3641
reviews, while
Workday
has been rated
4.0
out of 5 from
165
reviews.
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Methodology
Salesforce Service Cloud
4.3
( 3,641 )
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5.0
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At a Glance
Overview
Salesforce Service Cloud is a comprehensive customer service platform designed to help businesses manage and resolve customer inquiries efficiently. It offers a suite of tools for case management, knowledge base creation, and omnichannel support, enabling organizations to deliver personalized and... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 1 images
Workday is a cloud-based enterprise management platform that offers comprehensive solutions for financial management, human capital management (HCM), and student information systems. Designed to serve medium to large-sized organizations across various industries, Workday provides real-time analyt... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter Suite
$25.00
per / month
Pro Suite
$100.00
per / month
Enterprise
$165.00
per / month
Unlimited
$330.00
per / month
Einstein 1 Service
$500.00
per / month
Free trial available
Free plan available
Billing type
Recurring Subscription
Standard
$7.00
per / month
Professional
$15.00
per / month
Enterprise
$25.00
per / month
Pros and Cons
- Comprehensive omnichannel communication tools, including email, social media, and live chat
- Telephony integration allows users to make calls directly from the software
- Drag-and-drop interface makes it easy to build branded self-help portals
- AI features are available across all tiers
- Does not offer a free plan; expensive to upgrade to higher-priced plans
- Monthly billing option is only available in the lowest-priced plan (the Essentials plan)
- 24/7 phone support requires a subscription to a paid support plan
- Time-consuming setup and customization, especially after updates are released
- Not suited for beginners because of its steep learning curve
- Comprehensive suite integrating HR, finance, and planning
- Real-time analytics and reporting capabilities
- User-friendly interface with self-service options
- Strong security measures including data encryption and access controls
- Regular updates and feature enhancements
- Higher cost compared to some competitors
- Limited offline functionality
- Complex implementation process requiring significant time and resources
- Limited geofencing capabilities for time tracking
- No free version or public trial available
Reviewer's Segments
Small Business
20.41%
Mid Market
41.01%
Enterprise
38.59%
Small Business
10.91%
Mid Market
30.91%
Enterprise
58.18%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
7
- Adobe Acrobat DC
- Adobe Learning Manager
- Airbase
- Avature CRM
- BambooHR
- Brex
- Bullhorn ATS & CRM
- CaptivateIQ
- Carta
- Celonis
- Chatter
- CloudTalk
- CoreMedia Experience Platform
- Coursera
- Datapeople
- Deel
- Genesis Pro
- HRMWage
- Inbenta Chatbots
- Lano
- Lever
- Magic xpa Low-Code Platform
- Nintex Process Platform
- ON24
- Okta Customer Identity
- OneStream
- Oyster HR
- Papaya Global
- Personio
- QuickBooks Time
- Quickbase
- Ramp
- Remote.com
- Reputation Studio By 1440
- RingCentral MVP
- Salesforce Platform
- Skuid
- SutiHR
- Trainual
- Vinyl
- Worktech Time Attendance
- ZipRecruiter
Total integrations:
35
- Adobe Acrobat DC
- Adobe Learning Manager
- Airbase
- Avature CRM
- BambooHR
- Brex
- Bullhorn ATS & CRM
- CaptivateIQ
- Carta
- Celonis
- Chatter
- CloudTalk
- CoreMedia Experience Platform
- Coursera
- Datapeople
- Deel
- Genesis Pro
- HRMWage
- Inbenta Chatbots
- Lano
- Lever
- Magic xpa Low-Code Platform
- Nintex Process Platform
- ON24
- Okta Customer Identity
- OneStream
- Oyster HR
- Papaya Global
- Personio
- QuickBooks Time
- Quickbase
- Ramp
- Remote.com
- Reputation Studio By 1440
- RingCentral MVP
- Salesforce Platform
- Skuid
- SutiHR
- Trainual
- Vinyl
- Worktech Time Attendance
- ZipRecruiter
Top Alternatives
Categories
No common categories found.
Company Details
- By Salesforce
- Located in San Francisco, California
- Founded in 1999
- By Workday, Inc.
- Located in Pleasanton, California, USA
- Founded in 2005
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