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Methodology
Shape
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At a Glance
Overview
Salesforce is a customer relationship management solution that runs on the cloud, popular among medium-sized businesses and enterprises for its flexible features and tools. The platform offers seamless sales automation with a customer interaction database that can be entered automatically based o... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Shape is a cloud-based, all-in-one CRM platform combining sales, marketing, communications, automation, and AI. It centralizes lead capture, pipeline management, calls/texts/email in a unified inbox, marketing automation (drip campaigns, landing pages, social), reporting and dashboards, role-base... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
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Pricing
Free trial available
Free plan available
Unit
Seat
Billing type
Recurring Subscription
Essentials
$25.00
per seat / month
Professional
$75.00
per seat / month
Enterprise
$150.00
per seat / month
Free trial available
Free plan available
Billing type
Recurring Subscription
Core
Contact Us
Complete
Contact Us
Enterprise
Contact Us
Pros and Cons
- 24/7 customer support from a dedicated service team
- Lots of automation and personalization features
- Cloud-hosted system for faster performance
- Open API with tons of integrations available
- Comprehensive sales, service, and marketing
- Not suitable for on-premises deployment
- No live-chat support
- Can be complex for some
- Wide range of features in one platform: CRM + sales + marketing + communications + AI
- Flexible, modular pricing with add-ons and scalable enterprise options
- Strong AI capabilities: automated calling, texting, scoring, insights
- Good support and onboarding resources (guides, webinars, video tutorials)
- Mobile app enabling work on the go
- Pricing not fully transparent; Core/Complete/Enterprise require quotes
- Advanced features (branching, custom UI) are add-ons for lower tiers
- No publicly confirmed multi-language/localization support
- No on-premises or offline deployment option stated
- Mobile app reviews appear mixed (low Android rating noted)
Reviewer's Segments
Small Business
21.71%
Mid Market
45.26%
Enterprise
33.03%
Insufficient data to show segment split
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Live Online
- Videos
- Webinars
- Documentation
- Live Online
- Videos
- Webinars
Integrations
Total integrations:
40
- 8base
- Adobe Acrobat DC
- Agility CMS
- Apollo.io
- Better Stack
- BigContacts
- BigMarker
- BigTime
- Bloomreach Commerce Experience Cloud
- BrightTALK
- BuiltWith
- Calendly
- ChatBeacon
- Chatter
- ClickDesk
- Cognism
- Constant Contact
- CoreMedia Experience Platform
- Demio
- DocuSign
- Emma
- Gmail
- GoToWebinar
- Helpdesk
- Leadpages
- LivePerson
- Make
- ON24
- Okta
- Pinecone
- Respond.io
- Rocketlane
- Salesforce Marketing Cloud
- Shopify
- Slack
- SpatialChat
- Supportbench
- SysTools IMAP Migration Tool
- Wappalyzer
- WorkCast Present+
- Zapier
- Zoom Events and Webinars
- eWebinar
- iContact
Total integrations:
5
- 8base
- Adobe Acrobat DC
- Agility CMS
- Apollo.io
- Better Stack
- BigContacts
- BigMarker
- BigTime
- Bloomreach Commerce Experience Cloud
- BrightTALK
- BuiltWith
- Calendly
- ChatBeacon
- Chatter
- ClickDesk
- Cognism
- Constant Contact
- CoreMedia Experience Platform
- Demio
- DocuSign
- Emma
- Gmail
- GoToWebinar
- Helpdesk
- Leadpages
- LivePerson
- Make
- ON24
- Okta
- Pinecone
- Respond.io
- Rocketlane
- Salesforce Marketing Cloud
- Shopify
- Slack
- SpatialChat
- Supportbench
- SysTools IMAP Migration Tool
- Wappalyzer
- WorkCast Present+
- Zapier
- Zoom Events and Webinars
- eWebinar
- iContact
Top Alternatives
Categories
Common categories include: CRM Software.
Company Details
- By Salesforce
- Located in San Francisco, California
- Founded in 1999
- By Shape Software Inc.
- Located in Irvine, California, USA
- Founded in 2009
