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Methodology
Zendesk CRM
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At a Glance
Overview
Sitecore Experience Platform is a cloud-based content management system built to help companies maintain customer relationships through personalized content development. It also helps users manage customer engagement data and facilitates easy content sharing. Sitecore Experience Platform comes wi... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Zendesk CRM is a robust customer relationship management software designed to streamline communication and enhance customer service experiences. It offers tools for managing customer interactions, support tickets, and sales pipelines, allowing businesses to build stronger relationships with their... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Team
$19.00
per / month
Growth
$49.00
per / month
Professional
$99.00
per / month
Enterprise
$199.00
per / month
Pros and Cons
Not enough data available.
Not enough data available.
- User-friendly interface
- Robust mobile application
- Extensive integration options
- Strong onboarding support
- Comprehensive feature set
- Advanced features reserved for higher-tier plans
- Limited API calls on lower-tier plans
- Additional costs for certain add-ons
Reviewer's Segments
Small Business
8.99%
Mid Market
34.6%
Enterprise
56.4%
Insufficient data to show segment split
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
22
- Adobe Analytics
- Amazon Web Services
- Aprimo
- Asana
- Box
- Brightcove
- Bynder
- Capsule CRM
- Confluence
- Coveo
- Dropbox
- FreshBooks
- Google Analytics
- Hootsuite
- HubSpot
- LiveChat
- Marketo
- Microsoft Azure
- Oracle Eloqua
- Pardot
- SharePoint
- Slack
- SurveyMonkey
- Trello
- Twilio
- Zendesk
Total integrations:
5
- Adobe Analytics
- Amazon Web Services
- Aprimo
- Asana
- Box
- Brightcove
- Bynder
- Capsule CRM
- Confluence
- Coveo
- Dropbox
- FreshBooks
- Google Analytics
- Hootsuite
- HubSpot
- LiveChat
- Marketo
- Microsoft Azure
- Oracle Eloqua
- Pardot
- SharePoint
- Slack
- SurveyMonkey
- Trello
- Twilio
- Zendesk
Top Alternatives
Categories
Common categories include: CRM Software.
Company Details
- By Sitecore
- Located in San Francisco, California, United States
- Founded in 2001
- By Zendesk, Inc.
- Located in San Francisco, California, United States
- Founded in 2007
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