Sitecore Experience Platform Reviews: 3.9/5 — Good for the Price

Sitecore is easy to use and customize. I especially like the ability to teach the product to other with ease.

Sitecore is a resource hog and requires a lot of resources to handle the product.

I work on the opps team and handle the issues that come in. I usually have issues with the custom code that we use behind the sceens

ease to personalize by goals and campaigns.

reporting is difficult to use. Sitecore needs to provide the ability to export the data.

building perssonalized experiences for our partners

I like using Sitecore for content management because it's so extensible. You get a lot out of the box but you can extend it with custom code. There are multiple modules available to developers which allow developers to leverage existing work without rebuilding the wheel. The personalization rules engine is very powerful. It's easy enough for business users and marketing users to use without always having to go back to a developer to edit and publish and content. The new hub and desktop interface was a big improvement over the previous version.

I try to avoid using the Experience Editor. For my role I like using the Content Editor as its a better interface. I have seen the same color palette for 10 years I really don't want to look at it anymore, I am told they are changing it up this year.

Sitecore is much easier to use than other platforms I have used. Years ago I used other competitors platforms and their user interface was a disaster.

The flexibility for implementation. Coding is really easy when you know how to do it. Product documentation is really good and finding solutions to questions is easy though Sitecore portal.

The platform is slow and it uses a lot of resources. Final users always complain how slow the platform is. They also say that most of the time they had a hard time finding solutions for their different problems within the tool and ask for customized options.

Implementing it is easy and can be used for any type of business. In order to provide better performance we are growing horizontally and bought cloud options which provider faster responses.

I love how extensible Sitecore is. As a developer/architect, the ability to customize and/or replace any part of Sitecore is absolutely amazing. I can write my own pipeline or processor to fit any of my client's business needs. And the community is so supportive and informative. The community and online resources have saved my day on a regular basis.

The learning curve can be a bit steep for some people. Finding experienced developers can be quite difficult.

Sitecore is the CMS I recommend to all of my clients to solve their business needs.

It supports user personalisation Create user personas on the basis of site analytics Suppose drag-and-drop feature for site editing Next generation CMS capabilities Supports headless mode Extremely scalable

The cost is too high for any enterprise. Finding a developer for site core is very difficult. Very costly to develop a website on sitecore. Limited compatibility with other external systems.

Out-of-the-box web analytics. User personas and details. Complete user journey provided out of the box. Easy to use and extremely scalable.

The personalization functions are very valuable. That combined with analytics is what makes sitecore an attractive proposition.

Has limited out of the box options. Can not plug and play, need developers to do setups

Speed of content delivery and personalization

Sitecores personalisation is incredible. I've been showing it to my clients and they are very impressed

If it was more affordable I would be inclined to recommend it more often.

Increasing customer conversion rates and a better ROI.

I like the ease of use in setup of personalisation rules

Can be a bit technical for marketing users to understand and learn

ROI has improved and we have been able to successfully track our paid media conversions

Insights of what is working with sitecore clients

Booths are small and no one attended to us

Seamless ui experience when updating content or creating new pages

Sitecore XP is a platform which holds the key to unlock a business's potential and increasing engagement with customers

The cost associated with Sitecore does effect my customers ability to maximise the platform. Often they become excited about using the platform only to discover it is far above what they expected in terms of cost.

The ability to better understand a users flow throughout the website and the decisions that are being made before a conversion is reached.

It provides OOB features for creating multilingual and multidomain websites with ease of managing digital content and personalizing the site. It offers OOB anlytics features to track end user behaviour and email experience managers to engage with users and for running promotions. Sitecore provides Custom indexing feature using SOLR,Lucene and Azure for site-wide search and OOB internal search with language options. It offers customization for multi-domain and multilingual sites with language versioning options. Sitecore EXM has features like customer campaigning and triggering email on basis of action completion.

There is nothing much to dislike about Sitecore. Only thing i would like mention that some of the features may cause slowness to CMS over a period of time which can be minimized by upgrading infrastructure.

Its provides such a platform ao that business users and content authors can easily update and manage content on site. The marketing control panel gives access to track active users of the site and their behaviour. It helps in creating enterprise level ecommerce sites with unlimited product storage and item bucket option to manage product catalog.

It is pretty user friendly and still very robust! Most of the people in our building are older and they are still able to use it without any problem! It integrates with a lot of the other softwares we use too.

Since it is so robust, sometimes there are certain segments that I don't even utilize. I'm not saying it's clunky, just sometimes I have to scroll through things.

Sitecore Experience Platform takes our web presence to the next level and allows us to have multiple users working on different projects at the same time! It also works great for targeted marketing!

Thoroughly enjoy using Sitecore more so than others. We have switched from another platform to this one and so far we have liked it. We are currently going through a content migration that will be going on for a little while.

Sometimes loading time is a bit long. The screen will freeze and I will have to reload. This can be frustrating. I usually log out and give it some time and try again a bit later. Hopefully this is something that will improve over time.

Problems that are being solved include innovative marketing techniques and operations. We believed we could achieve a lot by using Sitecore and thought it was our best bet. This system is a lot more efficient.

SItecore is an excellent content management sustem that makes managing web content easy and streamlined

Sitecore can be a bit more on the tech side.

Creating streamlined and luxurious experiences via our website for prospective and returning guests.

The latest Sitecore update is easy to navigate, visually more appealing, and more intuitive than the older versions. There are also some nice new features that allow us to do things like A/B test more easily.

Nothing autosaves and it ruins my life sometimes.

Very easy to manage websites, add features or permissions to individual pages, tagging content helps in our website's searchability, etc.

Endless possibilities with what you want to create with it. CMS, CRM, etc. Provides robust solutions and ways to create your content.

Not as intuitive as other CMS tools, very expensive solution compared to other tools I've used.

Being able to manage and update content without going through the vendor who created it. CRM and lead tracking.

I like the robust nature of the tool. The ability to customize or use out of the box. In addition, the Customer Experience module which is able to personalize content & provide uiq1ue analytics. With the workflow module, we segment localization to the countries, they update content & the workflow send to the webmaster for accuracy of brand and template presentation.

I dislike the separation of the marketing vs. the developer side. In order to make template adjustments one must be a developer to get the manuals. This demands a test for .net.

We had a brochure type of sharepoint website and converted to Sitecore. It has the marketing ability for content management, easy for localized countries, personalization, analytics for personalization, and responsive. We are now a lead & education driving website.

As someone without much experience using the program, I find it relatively easy for word processing and editing purposes.

I would love to learn more about the code area and using more aspects of the CRM than just edit and preview.

Lack of organization is not an issue because everything is organized by page very easily.

I love the way sitecore is organized, and I especially love the easy to use dashboard in sitecore 8. The experience editor allows users who are not technically inclined to easily manage their content on a page by page basis, and the content manager itself lets users delve into their content a little deeper if they so choose. Sitecore seems very customizable too, which is a great feature for websites with very specific requirements or needs. The marketing area of sitecore, when utilized properly, can allow for content to be switched out due to certain parameters and experience editor allows a user to perform a/b variant testing which can be quite useful. Overall, there's a lot to love about sitecore, but it may be overkill for one's needs based on what kind of business and website they're looking to run. Have I mentioned sitecore's security role flexibility? There's a task flow that can be customized for creating content, so that a user who creates or edits content can be prevented from making that content live until an administrator approves. I've seen this utilized with larger companies who have strict review policies in place regarding content. Additionally, their versioning has only gotten stronger with each new version of sitecore. Versions of content pages in sitecore can be useful for restoring old content, seeing where content went wrong, but also for having different language versions of content for multilingual sites.

The price is definitely a con for sitecore, as CMSes such as joomla can be acquired for free. We also offer services for Umbraco and Kentico since they can be purchased for reduced rates, for our smaller clients that don't need something as robust and inclusive as sitecore. I'm also not a fan of sitecore buckets, as it feels incredibly disorganized and forces the user to rely heavily on the search functionality within sitecore to find content.

The company that I work for offers sitecore designed and developed websites, so we are often solving our client's problems rather than our own. We utilize sitecore for all kinds of sites, from hugely content driven webpages to third party integrations. Sitecore is very flexible, so it can be used to solve a lot of different goals or problems a client may be facing.

Sitecore is a powerful CMS, that works well in an enterprise environment with a great ability to customize and integrate into your marketing efforts. If you've got the budget for this its great - a very powerful system, and getting better with newer releases.

They can sometimes focus too much on the "added extra" of the marketing functions, whereas for their main clients (enterprises with budget) many of them have Marketo/Eloqua etc, and therefore dont need this functionality. At this point integration into these systems is more limited. Sitecore is also very expensive to develop - not a cheap option for a website!!!

Creating an enterprise suite of websites for a global company - a modern CMS with greater technical capability and ability to integrate with Dynamics our CRM.

Sitecore is a CMS that is written in Sitecore. As a result, you can tweak and modify as much as you need to the native functionality of Sitecore by doing updates in CMS friendly way, as you would do to normal content you use day to day.

There is a definitely high starting threshold. You need to learn a lot to do the customization required to meet customer needs. There are couple starters, but you definitely would like somebody on staff of a partner agency in order to start with Sitecore. Also the pricing model has changed, now you need to pay license for each environment other than development one. Before that all environments other than production were free.

Business needs are vary dramatically. Some really enjoy workflow, some security, some integration points that Sitecore allows. There are many modules as well on Shared Modules at Sitecore Marketplace to make things easier.

I greatly prefer developing with Sitecore over other CMSs. It makes it very easy to deliver almost anything for the client.

The browser support for the CMS backend has been spotty of late.

Creating robust, personalized websites that are easy to manage by the client.

Ease of Customization, Publishing workflows, versioning, multi-device layouts.

Have had issues with some features such as scheduled publishing, wysiwyg editor.

Improved e-commerce capabilities, conversion, organic acquisition through SEO; flexibility with promotional content.

Sitecore is easily the most powerful and flexible CMS I have ever developed websites with, but it comes with a steep price tag. CMS developers can set up content templates for content editors. Content authoring is intuitive. Web developers can develop websites to their fullest ability.

Documentation is often lacking. Sitecore is a massive platform and as such isn't able to innovate as quickly. Sitecore is proprietary software and extremely expensive.

We use Sitecore to build websites for customers.

Sitecore is a powerful tool that allows large organizations to customize websites in a straightforward way.

The tool is so robust that it can overwhelm internal teams

Regionalization

Once you learned the system, it was an easy user experience. The power of the functionality. The cross-collaboration with sister brands.

Sitecore can be overwhelming and complicated.

CSR needed an enterprise solution as the business has a minimum of 10 brands/websites. We needed the ability to share content, visibility on customer experience and personalisation.

The CMS has a tremendous amount of control for admins. There are lots of indexing or publishing tasks that can be done without leaning on a development vendor. The amount of available tools to plug in abound as well, though caution is needed in making sure these tools actually meet expectations. The personalization pieces are all great if used correctly. The design layer is separate from the data or structure layer, so you don't have to buy a new site every 5 years with Sitecore. The system as a whole is a good balance between a fine out-of-the-box CMS and a totally custom build - you can get as custom as your needs evolve to require.

Your website can become a bit cumbersome to manage if you have to use the Experience Editor tool for most of your pages. This takes a lot of processing power in your browser - it's the buggiest part. You must be judicious in your selection of add-ons as well - some of the search tools can create a conflicting experience for visitors if they arent configured to mesh perfectly and this takes a lot of pre-planning and dev work. Hopefully, there is a really good native search tool in the future to negate the need for 3rd party search. As with any CMS, custom implementation leads to some headaches in future changes to the code - so having a good digital partner is key with a Sitecore site, someone who knows your code and how the system will work with it. A lot of tweaks can make a site expensive to run or update. Many uses of Sitecore require multiple servers to be set up for your deliver and management - this also gets expensive and seems to always require more servers and licenses than you have.

We use Sitecore as the framework for our website to deliver content to the world and to interact with our authors and gather insights from our audiences.

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Sitecore offers a wide array of tools and controls to manage content, for the full team: from front end, to content management, to marketing.

Everything from the moment of signing the contract requires a Sitecore Implementation Partner: installation, development, deployment, UI and content function customizations, and so on. We love our partner, but there is no such thing as an affordable Sitecore partner, and that puts a serious damper on ongoing development and marketing efforts. Standing up a subsite is equally complex to the initial site, as well - there is almost no savings in continuing to create additional subsites in Sitecore, and that's meant that where budget and timeline requires - which is often - we continue to create marketing sites and landing pages in Wordpress and other platforms. In addition, Sitecore is not a simple or intuitive system. Using Sitecore requires lots of specialized training, which is very hard to find (and also read: expensive), and the quality of Sitecore trainers varies GREATLY. Documentation - while volumnious - fails to capture the needs of daily users, and even for developers is sparse. Sitecore's software support is spotty, as well; we've found the solution to a recent (expensive) problem by doing the opposite of what was recommended by the Sitecore team. That is very frustrating.

Integrated A/B testing; intelligent personalization