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Sitecore Experience Platform CRM Software logo
Sitecore Experience Platform
3.9

( 367 )

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Sitecore Experience Platform Reviews: 3.9/5 — Good for the Price

Sitecore Experience Platform Overview
What is Sitecore Experience Platform?

Sitecore Experience Platform is a cloud-based content management system built to help companies maintain customer relationships through personalized content development. It also helps users manage customer engagement data and facilitates easy content sharing. Sitecore Experience Platform comes with an AI auto-personalization feature, that automatically determines visitor trends and segment customers into groups.

Company Sitecore
Year founded 2001
Company size 1001-5000 employees
Headquarters San Francisco, California, United States
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Sitecore Experience Platform Product Details
Capabilities
AI
API
Segment
Small Business
Enterprise
Deployment Cloud / SaaS / Web-Based, On-Premise Windows
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Sitecore Experience Platform Features
API Access
Appointment Scheduling
Call Logging
Collaboration Tools
Contact Management
Customer Feedback Management
Customer Segmentation
Customer Support Ticketing
Customizable Dashboards
Data Import/Export
Document Management
Email Marketing
Lead Management
Live Chat
Marketing Automation
Mobile Access
Order Management
Product Catalog
Quotes/Proposals
Reporting & Analytics
Role-Based Access Control
Sales Forecasting
Sales Pipeline Management
Social Media Integration
Survey Management
Task Management
Territory Management
Third-party Integrations
User Permissions
Workflow Automation
Sitecore Experience Platform Media
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Sitecore Experience Platform Screenshots
Sitecore Experience Platform screenshot 1
Sitecore Experience Platform screenshot 2
Sitecore Experience Platform screenshot 3
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: July 18, 2026
Sitecore Experience Platform CRM Software logo
367 Sitecore Experience Platform Reviews
3.9 out of 5
Small Business (50 or fewer emp.)
Aug 28, 2019
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Amazing Potential for Businesses"
What do you like best about Sitecore Experience Platform?

Sitecore XP is a platform which holds the key to unlock a business's potential and increasing engagement with customers

What do you dislike about Sitecore Experience Platform?

The cost associated with Sitecore does effect my customers ability to maximise the platform. Often they become excited about using the platform only to discover it is far above what they expected in terms of cost.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

The ability to better understand a users flow throughout the website and the decisions that are being made before a conversion is reached.

Enterprise (> 1000 emp.)
May 05, 2019
 Source
Overall Rating:
4.5
Shakti A. avatar
Shakti A.
Acharya
Share
"The Best content management system for enterprises operating in multiple countries"
What do you like best about Sitecore Experience Platform?

It provides OOB features for creating multilingual and multidomain websites with ease of managing digital content and personalizing the site. It offers OOB anlytics features to track end user behaviour and email experience managers to engage with users and for running promotions. Sitecore provides Custom indexing feature using SOLR,Lucene and Azure for site-wide search and OOB internal search with language options. It offers customization for multi-domain and multilingual sites with language versioning options. Sitecore EXM has features like customer campaigning and triggering email on basis of action completion.

What do you dislike about Sitecore Experience Platform?

There is nothing much to dislike about Sitecore. Only thing i would like mention that some of the features may cause slowness to CMS over a period of time which can be minimized by upgrading infrastructure.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Its provides such a platform ao that business users and content authors can easily update and manage content on site. The marketing control panel gives access to track active users of the site and their behaviour. It helps in creating enterprise level ecommerce sites with unlimited product storage and item bucket option to manage product catalog.

Mid Market (51-1000 emp.)
Jan 11, 2019
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Great Web CMS"
What do you like best about Sitecore Experience Platform?

It is pretty user friendly and still very robust! Most of the people in our building are older and they are still able to use it without any problem! It integrates with a lot of the other softwares we use too.

What do you dislike about Sitecore Experience Platform?

Since it is so robust, sometimes there are certain segments that I don't even utilize. I'm not saying it's clunky, just sometimes I have to scroll through things.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Sitecore Experience Platform takes our web presence to the next level and allows us to have multiple users working on different projects at the same time! It also works great for targeted marketing!

Enterprise (> 1000 emp.)
Feb 20, 2018
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Sitecore Review- Great Product! "
What do you like best about Sitecore Experience Platform?

Thoroughly enjoy using Sitecore more so than others. We have switched from another platform to this one and so far we have liked it. We are currently going through a content migration that will be going on for a little while.

What do you dislike about Sitecore Experience Platform?

Sometimes loading time is a bit long. The screen will freeze and I will have to reload. This can be frustrating. I usually log out and give it some time and try again a bit later. Hopefully this is something that will improve over time.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Problems that are being solved include innovative marketing techniques and operations. We believed we could achieve a lot by using Sitecore and thought it was our best bet. This system is a lot more efficient.

Enterprise (> 1000 emp.)
Jan 23, 2018
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"SItecore is an excellent content management sustem that makes managing web content easy."
What do you like best about Sitecore Experience Platform?

SItecore is an excellent content management sustem that makes managing web content easy and streamlined

What do you dislike about Sitecore Experience Platform?

Sitecore can be a bit more on the tech side.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Creating streamlined and luxurious experiences via our website for prospective and returning guests.

Mid Market (51-1000 emp.)
Jan 11, 2018
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Sitecore - helpful and easy to use"
What do you like best about Sitecore Experience Platform?

The latest Sitecore update is easy to navigate, visually more appealing, and more intuitive than the older versions. There are also some nice new features that allow us to do things like A/B test more easily.

What do you dislike about Sitecore Experience Platform?

Nothing autosaves and it ruins my life sometimes.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Very easy to manage websites, add features or permissions to individual pages, tagging content helps in our website's searchability, etc.

Enterprise (> 1000 emp.)
Dec 22, 2017
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"SiteCore Review"
What do you like best about Sitecore Experience Platform?

Endless possibilities with what you want to create with it. CMS, CRM, etc. Provides robust solutions and ways to create your content.

What do you dislike about Sitecore Experience Platform?

Not as intuitive as other CMS tools, very expensive solution compared to other tools I've used.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Being able to manage and update content without going through the vendor who created it. CRM and lead tracking.

Mid Market (51-1000 emp.)
Jan 23, 2017
 Source
Overall Rating:
4.5
SB
Scott B.
Director Multi Channel Marketing Operations
Share
"Sitecore CMS"
What do you like best about Sitecore Experience Platform?

I like the robust nature of the tool. The ability to customize or use out of the box. In addition, the Customer Experience module which is able to personalize content & provide uiq1ue analytics. With the workflow module, we segment localization to the countries, they update content & the workflow send to the webmaster for accuracy of brand and template presentation.

What do you dislike about Sitecore Experience Platform?

I dislike the separation of the marketing vs. the developer side. In order to make template adjustments one must be a developer to get the manuals. This demands a test for .net.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

We had a brochure type of sharepoint website and converted to Sitecore. It has the marketing ability for content management, easy for localized countries, personalization, analytics for personalization, and responsive. We are now a lead & education driving website.

Enterprise (> 1000 emp.)
Oct 20, 2016
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Wonderful for managing multiple webpages and keeping things organized"
What do you like best about Sitecore Experience Platform?

As someone without much experience using the program, I find it relatively easy for word processing and editing purposes.

What do you dislike about Sitecore Experience Platform?

I would love to learn more about the code area and using more aspects of the CRM than just edit and preview.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Lack of organization is not an issue because everything is organized by page very easily.

Small Business (50 or fewer emp.)
Mar 30, 2016
 Source
Overall Rating:
4.5
Erin H. avatar
Erin H.
Business Systems Analysis Sr. Advisor Dell Software Support Portal
Share
"Sitecore is a great CMS for larger businesses"
What do you like best about Sitecore Experience Platform?

I love the way sitecore is organized, and I especially love the easy to use dashboard in sitecore 8. The experience editor allows users who are not technically inclined to easily manage their content on a page by page basis, and the content manager itself lets users delve into their content a little deeper if they so choose. Sitecore seems very customizable too, which is a great feature for websites with very specific requirements or needs. The marketing area of sitecore, when utilized properly, can allow for content to be switched out due to certain parameters and experience editor allows a user to perform a/b variant testing which can be quite useful. Overall, there's a lot to love about sitecore, but it may be overkill for one's needs based on what kind of business and website they're looking to run. Have I mentioned sitecore's security role flexibility? There's a task flow that can be customized for creating content, so that a user who creates or edits content can be prevented from making that content live until an administrator approves. I've seen this utilized with larger companies who have strict review policies in place regarding content. Additionally, their versioning has only gotten stronger with each new version of sitecore. Versions of content pages in sitecore can be useful for restoring old content, seeing where content went wrong, but also for having different language versions of content for multilingual sites.

What do you dislike about Sitecore Experience Platform?

The price is definitely a con for sitecore, as CMSes such as joomla can be acquired for free. We also offer services for Umbraco and Kentico since they can be purchased for reduced rates, for our smaller clients that don't need something as robust and inclusive as sitecore. I'm also not a fan of sitecore buckets, as it feels incredibly disorganized and forces the user to rely heavily on the search functionality within sitecore to find content.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

The company that I work for offers sitecore designed and developed websites, so we are often solving our client's problems rather than our own. We utilize sitecore for all kinds of sites, from hugely content driven webpages to third party integrations. Sitecore is very flexible, so it can be used to solve a lot of different goals or problems a client may be facing.