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Sitecore Experience Platform Logo
Sitecore Experience Platform
3.9
(367)
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Sitecore Experience Platform Reviews & Product Details

Sitecore Experience Platform Overview
What is Sitecore Experience Platform?

Sitecore Experience Platform is a cloud-based content management system built to help companies maintain customer relationships through personalized content development. It also helps users manage customer engagement data and facilitates easy content sharing. Sitecore Experience Platform comes with an AI auto-personalization feature, that automatically determines visitor trends and segment customers into groups.

Company Sitecore
Year founded 2001
Company size 1001-5000 employees
Headquarters San Francisco, California, United States
Social Media
Sitecore Experience Platform Categories on Findstack
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What are the pros and cons of Sitecore Experience Platform?
Sitecore Experience Platform Product Details
Capabilities
AI
API
Segment
Small Business
Enterprise
Deployment Cloud / SaaS / Web-Based, On-Premise Windows
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Sitecore Experience Platform Features
API Access
Appointment Scheduling
Call Logging
Collaboration Tools
Contact Management
Customer Feedback Management
Customer Segmentation
Customer Support Ticketing
Customizable Dashboards
Data Import/Export
Document Management
Email Marketing
Lead Management
Live Chat
Marketing Automation
Mobile Access
Order Management
Product Catalog
Quotes/Proposals
Reporting & Analytics
Role-Based Access Control
Sales Forecasting
Sales Pipeline Management
Social Media Integration
Survey Management
Task Management
Territory Management
Third-party Integrations
User Permissions
Workflow Automation
Sitecore Experience Platform Media
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Sitecore Experience Platform 1
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Sitecore Experience Platform Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: December 03, 2024
Sitecore Experience Platform Logo
367 Sitecore Experience Platform Reviews
3.9 out of 5
Enterprise (> 1000 emp.)
Dec 11, 2017
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Easy-to-use software"
What do you like best about Sitecore Experience Platform?

I'm not a pro at building websites, but Sitecore makes it easy for me to do so!

What do you dislike about Sitecore Experience Platform?

There's nothing I dislike about the software -- I'll say it times out after a little while so you must save your work often.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

We're creating content digitally in an agile manner. We're responsive to changes in our industry, faster, thanks to the ease of use from Sitecore.

Enterprise (> 1000 emp.)
Mar 04, 2020
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Sitecore review"
What do you like best about Sitecore Experience Platform?

Integration capabilities with other platforms

What do you dislike about Sitecore Experience Platform?

Changes to the Licencing model - aggressive sales

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Performance

Mid Market (51-1000 emp.)
Nov 12, 2019
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"A Sitecore Solutions Architect"
What do you like best about Sitecore Experience Platform?

Good UI Easy for customization Excellent Analytics/Tracking

What do you dislike about Sitecore Experience Platform?

Hard to setup/deploy License Cost is a bit high

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Digital Transformation. I have utilized Content Management, Analytics, Personalization

Enterprise (> 1000 emp.)
Nov 06, 2019
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Intranet experience"
What do you like best about Sitecore Experience Platform?

Sitecore is easy to use for content management, images, file attachments, and displaying different components. The Experience Editor is helpful to visualize the look and feel.

What do you dislike about Sitecore Experience Platform?

Sometimes there is slowness when using the Content Editor. Occasionally there are error messages that can be difficult to get past.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

The intranet has been well received.

Enterprise (> 1000 emp.)
Nov 06, 2019
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Journey with Sitecore"
What do you like best about Sitecore Experience Platform?

Marketing Platform and Cortex. Content Management is always my favorite

What do you dislike about Sitecore Experience Platform?

Learning Curve is huge. Need to invest in Personnel. Setting up Xconnect is a pain.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Present the Insurance policy information to the customers digitally and the most benefit is the brand awareness

Enterprise (> 1000 emp.)
Nov 06, 2019
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"I put the site in core"
What do you like best about Sitecore Experience Platform?

the accessibility, efficiency and reliability

What do you dislike about Sitecore Experience Platform?

Sitey isn't viral yet. Twitter @herecomessitey

What problems is Sitecore Experience Platform solving and how is that benefiting you?

We're making changes and large updates easier through the token dictionary. Very useful for consistency and saves a bunch of time!

Enterprise (> 1000 emp.)
Nov 06, 2019
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Sitecore Experience Platform is the best CMS that I've worked with."
What do you like best about Sitecore Experience Platform?

I like that it is so intuitive for content people but allows developers to customize everything.

What do you dislike about Sitecore Experience Platform?

The documentation in Sitecore is sometimes lacking.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Ease of use with Experience Editor

Enterprise (> 1000 emp.)
Nov 06, 2019
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Sitecore Review"
What do you like best about Sitecore Experience Platform?

The sitecore rules engine. Be able to plug into the pipeline easily,

What do you dislike about Sitecore Experience Platform?

The Page/Exerpience editor, too slow and take time to render.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Content Management and worflow

Small Business (50 or fewer emp.)
Nov 06, 2019
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Great for a developer"
What do you like best about Sitecore Experience Platform?

Flexibility - like how easy it is to extend functionality

What do you dislike about Sitecore Experience Platform?

documentation - although it looks much better for newer 9.x versions.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Good content editing experience. Role based personalization of content.

Mid Market (51-1000 emp.)
Nov 06, 2019
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Many possibilities"
What do you like best about Sitecore Experience Platform?

Ease of use, many components and marketing features

What do you dislike about Sitecore Experience Platform?

To many choices. Not all sitecore modules are best of breed

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Self-service

Mid Market (51-1000 emp.)
Nov 06, 2019
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Sitecore Developer"
What do you like best about Sitecore Experience Platform?

The Experience Editor. The ability to create components and the re-ability of those components among our 10 websites

What do you dislike about Sitecore Experience Platform?

Not having Horizin fully ready until 9.3

What problems is Sitecore Experience Platform solving and how is that benefiting you?

The ability to have marketers and content editors use the system.

Enterprise (> 1000 emp.)
Nov 06, 2019
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Ease of use for authors"
What do you like best about Sitecore Experience Platform?

Sitecore is an easy platform to use to edit, surface and design content for your users and customers.

What do you dislike about Sitecore Experience Platform?

Learning how to create successful personalized campaigns is a challenge.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Distributed authorship model being rolled out across the company.

Enterprise (> 1000 emp.)
Nov 05, 2019
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"System Support Analyst"
What do you like best about Sitecore Experience Platform?

I really like the flexibility that the platform gives business users to control the experience.

What do you dislike about Sitecore Experience Platform?

Implementation for certain features are sometimes difficult, and Sitecore does not always have the requisite expertise to help.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

We are presenting personalized information to our business partners based on their performance with our company

Enterprise (> 1000 emp.)
Nov 05, 2019
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Great CMS with lot of possibilities"
What do you like best about Sitecore Experience Platform?

Personalitsation and marketing features.

What do you dislike about Sitecore Experience Platform?

Documentation of some features lacks and sitecore support is always requesting the same information

What problems is Sitecore Experience Platform solving and how is that benefiting you?

sending personalized emails creating websites and marketing features

Enterprise (> 1000 emp.)
Nov 05, 2019
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Exploring Features To Use"
What do you like best about Sitecore Experience Platform?

Using the Experience Editor to make alterations to the website like an interactive CMS. The features of the experience platform can be added to extend this functionality to make a holistic customer experience that is tailored to the views of the customer which would increase their interactions with the site and the company brand.

What do you dislike about Sitecore Experience Platform?

The learning curve is pretty huge for a new developer or even a marketing person to pickup and utilize quickly. Some of this is the developer's making things difficult but seems like there is little printed documentation to make the initial learning structure of new persons working in the system.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Mostly used as a CMS, will be exploring multi-language and then with the explore adding the customized experience with the patrons. However, the requirement needs of huge content is slowing that development down.

Enterprise (> 1000 emp.)
Nov 05, 2019
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"My review"
What do you like best about Sitecore Experience Platform?

I like the power and flexibility that the platform provides us for customizing our user journies.

What do you dislike about Sitecore Experience Platform?

I dislike the complexibility of XDB and x-connect.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Customer acquisition

Enterprise (> 1000 emp.)
Nov 05, 2019
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Sitecore Experience Platform Review"
What do you like best about Sitecore Experience Platform?

The ability to easily manage content and personalize the experience based on user data.

What do you dislike about Sitecore Experience Platform?

The UI with 9.1 is much better than previous versions but do believe there are still opportunities to make the user piece simpler.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

The ability to manage large chunks of content more efficiently. Shared content and personalized content has become much easier, which allows us to be more effective.

Enterprise (> 1000 emp.)
Nov 05, 2019
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Power, Performance, & Personalization"
What do you like best about Sitecore Experience Platform?

I love the versatility of the platform, the power it leverages from data to provide the best in user centric design, and last but not least the partners associated to further its performance

What do you dislike about Sitecore Experience Platform?

The speed at which they develop is fast, it's often difficult to keep up to date and be familiar with how I can leverage it before a new feature comes out

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Being able to leverage our channel strategy with the robust personalization features available.

Mid Market (51-1000 emp.)
Nov 05, 2019
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Amazing platform!"
What do you like best about Sitecore Experience Platform?

I love that it allows me to create and deliver content in a fast way.

What do you dislike about Sitecore Experience Platform?

The analytics section could look better, it looks kind of old and it is difficult to read.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Faster time to market and freedom to add content

Enterprise (> 1000 emp.)
Nov 05, 2019
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Sitecore has been a great CMS platform. I can't wait to be able to use it with its full capabilities"
What do you like best about Sitecore Experience Platform?

So far, I have only used Content Editor, but looking forward to A/B testing, personilization, and experience marketing.

What do you dislike about Sitecore Experience Platform?

Experience Editor - takes too long to load.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

I haven't ran into any Sitecore Experience Platform problems, more so things that our developers need to fix.