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Sitecore Experience Platform Logo
Sitecore Experience Platform
3.9

( 367 )

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Sitecore Experience Platform Reviews & Product Details

Sitecore Experience Platform Overview
What is Sitecore Experience Platform?

Sitecore Experience Platform is a cloud-based content management system built to help companies maintain customer relationships through personalized content development. It also helps users manage customer engagement data and facilitates easy content sharing. Sitecore Experience Platform comes with an AI auto-personalization feature, that automatically determines visitor trends and segment customers into groups.

Company Sitecore
Year founded 2001
Company size 1001-5000 employees
Headquarters San Francisco, California, United States
Social Media
Sitecore Experience Platform Categories on Findstack
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What Sitecore Experience Platform is best for?
How does Sitecore Experience Platform compare to Pipedrive?
What are the pros and cons of Sitecore Experience Platform?
Sitecore Experience Platform Product Details
Capabilities
AI
API
Segment
Small Business
Enterprise
Deployment Cloud / SaaS / Web-Based, On-Premise Windows
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Sitecore Experience Platform Features
API Access
Appointment Scheduling
Call Logging
Collaboration Tools
Contact Management
Customer Feedback Management
Customer Segmentation
Customer Support Ticketing
Customizable Dashboards
Data Import/Export
Document Management
Email Marketing
Lead Management
Live Chat
Marketing Automation
Mobile Access
Order Management
Product Catalog
Quotes/Proposals
Reporting & Analytics
Role-Based Access Control
Sales Forecasting
Sales Pipeline Management
Social Media Integration
Survey Management
Task Management
Territory Management
Third-party Integrations
User Permissions
Workflow Automation
Sitecore Experience Platform Media
Sitecore Experience Manager video thumbnail
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Sitecore Experience Platform Screenshots
Sitecore Experience Platform screenshot 1
Sitecore Experience Platform screenshot 2
Sitecore Experience Platform screenshot 3
Sitecore Experience Platform screenshot 4
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: October 17, 2025
Sitecore Experience Platform Logo
367 Sitecore Experience Platform Reviews
3.9 out of 5
Enterprise (> 1000 emp.)
Nov 04, 2019
 Source
Overall Rating:
4.5
Michael P. avatar
Michael P.
Analyst Programmer
Share
"Awesome Product"
What do you like best about Sitecore Experience Platform?

Sitecore is easy to use and customize. I especially like the ability to teach the product to other with ease.

What do you dislike about Sitecore Experience Platform?

Sitecore is a resource hog and requires a lot of resources to handle the product.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

I work on the opps team and handle the issues that come in. I usually have issues with the custom code that we use behind the sceens

Enterprise (> 1000 emp.)
Nov 04, 2019
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"personalization"
What do you like best about Sitecore Experience Platform?

ease to personalize by goals and campaigns.

What do you dislike about Sitecore Experience Platform?

reporting is difficult to use. Sitecore needs to provide the ability to export the data.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

building perssonalized experiences for our partners

Enterprise (> 1000 emp.)
Nov 04, 2019
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Enterprise level content and experience management"
What do you like best about Sitecore Experience Platform?

I like using Sitecore for content management because it's so extensible. You get a lot out of the box but you can extend it with custom code. There are multiple modules available to developers which allow developers to leverage existing work without rebuilding the wheel. The personalization rules engine is very powerful. It's easy enough for business users and marketing users to use without always having to go back to a developer to edit and publish and content. The new hub and desktop interface was a big improvement over the previous version.

What do you dislike about Sitecore Experience Platform?

I try to avoid using the Experience Editor. For my role I like using the Content Editor as its a better interface. I have seen the same color palette for 10 years I really don't want to look at it anymore, I am told they are changing it up this year.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Sitecore is much easier to use than other platforms I have used. Years ago I used other competitors platforms and their user interface was a disaster.

Enterprise (> 1000 emp.)
Nov 04, 2019
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Sitecore XP"
What do you like best about Sitecore Experience Platform?

The flexibility for implementation. Coding is really easy when you know how to do it. Product documentation is really good and finding solutions to questions is easy though Sitecore portal.

What do you dislike about Sitecore Experience Platform?

The platform is slow and it uses a lot of resources. Final users always complain how slow the platform is. They also say that most of the time they had a hard time finding solutions for their different problems within the tool and ask for customized options.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Implementing it is easy and can be used for any type of business. In order to provide better performance we are growing horizontally and bought cloud options which provider faster responses.

Mid Market (51-1000 emp.)
Nov 04, 2019
 Source
Overall Rating:
4.5
MS
Matt S.
Senior Developer
Share
"Powerfully Complex"
What do you like best about Sitecore Experience Platform?

I love how extensible Sitecore is. As a developer/architect, the ability to customize and/or replace any part of Sitecore is absolutely amazing. I can write my own pipeline or processor to fit any of my client's business needs. And the community is so supportive and informative. The community and online resources have saved my day on a regular basis.

What do you dislike about Sitecore Experience Platform?

The learning curve can be a bit steep for some people. Finding experienced developers can be quite difficult.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Sitecore is the CMS I recommend to all of my clients to solve their business needs.

Enterprise (> 1000 emp.)
Sep 17, 2019
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Perfect CMS for Large Enterprises"
What do you like best about Sitecore Experience Platform?

It supports user personalisation Create user personas on the basis of site analytics Suppose drag-and-drop feature for site editing Next generation CMS capabilities Supports headless mode Extremely scalable

What do you dislike about Sitecore Experience Platform?

The cost is too high for any enterprise. Finding a developer for site core is very difficult. Very costly to develop a website on sitecore. Limited compatibility with other external systems.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Out-of-the-box web analytics. User personas and details. Complete user journey provided out of the box. Easy to use and extremely scalable.

Enterprise (> 1000 emp.)
Sep 06, 2019
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Highly Recommended Product"
What do you like best about Sitecore Experience Platform?

The personalization functions are very valuable. That combined with analytics is what makes sitecore an attractive proposition.

What do you dislike about Sitecore Experience Platform?

Has limited out of the box options. Can not plug and play, need developers to do setups

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Speed of content delivery and personalization

Small Business (50 or fewer emp.)
Sep 06, 2019
 Source
Overall Rating:
4.5
James R. avatar
James R.
Consultant
Share
"Great platform for established businesses"
What do you like best about Sitecore Experience Platform?

Sitecores personalisation is incredible. I've been showing it to my clients and they are very impressed

What do you dislike about Sitecore Experience Platform?

If it was more affordable I would be inclined to recommend it more often.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Increasing customer conversion rates and a better ROI.

Enterprise (> 1000 emp.)
Aug 29, 2019
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Great for Omnichannel "
What do you like best about Sitecore Experience Platform?

I like the ease of use in setup of personalisation rules

What do you dislike about Sitecore Experience Platform?

Can be a bit technical for marketing users to understand and learn

What problems is Sitecore Experience Platform solving and how is that benefiting you?

ROI has improved and we have been able to successfully track our paid media conversions

Mid Market (51-1000 emp.)
Aug 29, 2019
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"An experience with the experts "
What do you like best about Sitecore Experience Platform?

Insights of what is working with sitecore clients

What do you dislike about Sitecore Experience Platform?

Booths are small and no one attended to us

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Seamless ui experience when updating content or creating new pages