Sitecore Experience Platform Reviews: 3.9/5 — Good for the Price

I like the power and flexibility that the platform provides us for customizing our user journies.

I dislike the complexibility of XDB and x-connect.

Customer acquisition

Personalitsation and marketing features.

Documentation of some features lacks and sitecore support is always requesting the same information

sending personalized emails creating websites and marketing features

I love how easy it is to architect a terrific Sitecore experience for clients. When they're happy, it satisfying

How easy it is for Marketers to mess things up. :)

delivering relevant content to the consumer

The best features are the ability to create customized digital experiences and leverage data to serve customers.

Complexity of the product code base and the ability to find qualified developers.

Creating localized experiences for members in 300+ countries.

We have really enjoyed using Sitecore CMS, it's functionality and versatility plus out of the box options are awesome!

A very different product, takes quite a bit of time to learn the platform.

Seamless organization of many content pages

I like the that it is easy to make changes yourself rather than having to go through a long agency process

It is a bit difficult to learn to use. I just started learning Sitecore and it's taken me a lot of training and time to learn

No problems yet.

The CMS is great, a little technical but very powerful and flexible and I have trained dozens of users with different levels of technical experience without issues

We attempted to use ECM/EXM and Engagement Plans on 7.x and 8.x and it was always terrible. Support tickets were often ignored and basic functionality simply did not work. Additionally, the analytics have been less than stellar

We have a large and complex organization with many marketing managers who need to create and maintain content on the web. Sitecore makes this part easy

So far, I have only used Content Editor, but looking forward to A/B testing, personilization, and experience marketing.

Experience Editor - takes too long to load.

I haven't ran into any Sitecore Experience Platform problems, more so things that our developers need to fix.

I love the versatility of the platform, the power it leverages from data to provide the best in user centric design, and last but not least the partners associated to further its performance

The speed at which they develop is fast, it's often difficult to keep up to date and be familiar with how I can leverage it before a new feature comes out

Being able to leverage our channel strategy with the robust personalization features available.

The ability to easily manage content and personalize the experience based on user data.

The UI with 9.1 is much better than previous versions but do believe there are still opportunities to make the user piece simpler.

The ability to manage large chunks of content more efficiently. Shared content and personalized content has become much easier, which allows us to be more effective.

We've been using Sitecore for about a decade now, and it's proven it's it's value through and through. Our favorite thing about it, is the way it brings together tech and marketing teams for deeper collaboration on what a website should look like and do for users.

Due to the complexity of the solution, it's not easily accessible to customers in terms of building on the platform. Many customers still find it hard to maximize on the actual full benefits of the platform, and tend to plateau soon after just migrating from whatever solution they were using previously. It takes time and commitment to really leverage what Sitecore has to offer, and most customers feel some impatience around seeing results faster (whether that's in the form of conversions or otherwise).

The most common problem we solve using Sitecore is tapping into users that were not previously identified as a target audience; as well as bridging the gap and dependency between marketing and tech. The benefits we've seen are related directly to increasing sales, streamlining workflows (internal processes), as well as automating a lot of the work that's done on/through the site.

The ability for Sitecore to manage multiple sites with clear delineations between development and operations makes my job in digital strategy that much easier, allowing friendlier more efficient conversations about content and maintenance.

In my experience, even within the experience platform, it is easy to "silo" and only use some functions rarely, leading to knowledge inequality in the different aspects of the platform. If I could offer a suggestion, it would be to somehow integrate the different functions as they relate to each other (i.e. taking direct data forming suggestions from Sitecore analytics and applying to content). I believe there is an opportunity for less technically-oriented employees to maximize the work they are doing.

We are building a customer-friendly interactive site designed for the senior and elderly community in our geographic region. Accessibility and regulatory compliance are much easier to deal with given the tools in SXP. Content management itself allowed us to provide SLA's to our constituent departments that we could not prior to moving to Sitecore.

Sitecore is the perfect tool to empower marketers to provide to visitors what really matters in terms of content. And after that, measure the success of their messages.

The product is extremely dependent on the implementation partner. Sometimes you have a huge potential that is not leveraged because the partners didn't follow some basic rules.

Providing relevant content to visitors and measuring the engagement of visitors with the website.

Developer-focus, customization, and ease of use

Installation - a lot of moving parts to set up on developer machine and test environments

We've raised significant revenue through online appointment features

I love that it allows me to create and deliver content in a fast way.

The analytics section could look better, it looks kind of old and it is difficult to read.

Faster time to market and freedom to add content

I love how the platform enables marketers to do what they do best...

I wish the learning curve wasn't quite so steep - as a technical resource, I remember being completely overwhelmed when I was new to the community.

We're working to put the right tools in the hands of the right people - in our case, that means building components that marketers & content authors can use to create engaging website content.

Using the Experience Editor to make alterations to the website like an interactive CMS. The features of the experience platform can be added to extend this functionality to make a holistic customer experience that is tailored to the views of the customer which would increase their interactions with the site and the company brand.

The learning curve is pretty huge for a new developer or even a marketing person to pickup and utilize quickly. Some of this is the developer's making things difficult but seems like there is little printed documentation to make the initial learning structure of new persons working in the system.

Mostly used as a CMS, will be exploring multi-language and then with the explore adding the customized experience with the patrons. However, the requirement needs of huge content is slowing that development down.

I really like the flexibility that the platform gives business users to control the experience.

Implementation for certain features are sometimes difficult, and Sitecore does not always have the requisite expertise to help.

We are presenting personalized information to our business partners based on their performance with our company

I like how easy the platform is to use and get used to.

I am still using Sitecore 8.2 so I'm finding some things to be outdated; Working on getting ready for an upgrade

It has made managing massive healthcare websites MUCH easier than classic .asp web pages

Easy navigation, with a layout that is close in visual and usability to Microsoft Office suite products.

Hidden/obscure features that I wish were advertised better.

Building a PIM.

What I like most about Sitecore is the ease of integration possibilities

We do find Sitecore to be a bit cost prohibative.

We are seeing a dramatic uptick in omni channel utilization which is driving better customer experiences

the way you will be able to customize your site.

learning curve and time to use the tool, deployment process take longer if you use habitat as default without leaving the unused projects

let business people modify the site as they want in real time

Sitecore is a very powerful platform that can serve all your website needs. With a few good templates, almost anything is possible.

Performance of the Experience Editor can be slow. Also, creating templates that try to accomplish too much (instead of splitting base templates into separate functions) can quickly make future migrations difficult.

Delivering a multi-language website.

Sitecore is great at allowing the various aspects involved in an enterprise level solution, from developers, to content managers, to marketers, to stick to what they do best, and excel in their given roles, while at the same time integrating all of those parts into a comprehensive whole that functions reliably and enhances the experience for all end users.

Upgrading seems somewhat complicated, especially if you have implemented a lot of custom code, or have customized your architecture.

I am a .Net developer and I haven't worked that much with the experience platform.

As a sitecore developer, its been very good exp with sitecore exp platform

Training could be easier so developer like me would benefit

Easily create sitecore pages for content authors

The experience platform has an easy-to-use interface and allows for efficient scalability.

I dislike the inability to view the modules and have an idea of what they look like, i.e. a module library that is more visual. Also, I would like actions to not be so permanent, i.e. unpublishing a version but not removing it.

We are solving the problem of efficiently keeping our web content up-to-date across 15 international markets. The scalability of Sitecore allows this to be a seamless process!

I like that it is easy to manage the hundreds of content authors we have on the platform.

With the amount of content we have, the speed things take to load.

Keeping a consistent look across the board with all of our difference sites.

Sitecore makes it very easy to scale content across multiple languages in different markets while also allowing to easily personalize content.

Sitecore does often require custom development for different types of solutions requiring a team of developers to help expand the capabilities from out of box content

We have a presence in many different countries requiring localized content. Sitecore allows for easy content management across many different culture codes but also allows for easily personalized content

so flexible, very powerful and extendable, users can catch on quickly

can be difficult to get started (partners really help, but hard to get started on your own, I think) I'm not a fan of the sitecore 9 installation methods lot to install just to make it work

we use it for our internet sites and have found it very valuable to manage content. could use more fleshing out in the analytics part (v8.2 at least)

i like to customize the experience platform so i can create tools to be used internally on my company that fit our very needs. i can have the functionality separated and organized in a cool way and i don't need to struggle having it all shattered away.

maybe the lack of technical guides to describe the functionality so i must often struggle to make it work however i want. sometimes the documentation is not very specific or the customers doesn't face the same issues so often or never so i have to find out what are the best approaches to get the stuff working the way i actually want. the slack community sometimes help but i think there should be a better way to get stuff documented. because there are also known issues that are only that, and doesn't seem to have a real solution.

create websites for marketing and customize experiences for the customers