Sitecore Experience Platform Reviews: 3.9/5 — Good for the Price

Personalization and Integration. It's easy to integrate SitCore with Sales Force and other CRM platforms ,

Cost, finding sitecore developers and the implementation phase can be expensive

Integrating with BlackBaud CRM. I haven't had much luck so far unfortunately

It puts the content in the hands of the content managers and creators, keeps them from breaking code, and keeps my hands off of it.

Setting up permissions can be cumbersome.

Marketers damaging or breaking a website is a thing of the past. Also keeps developers from doing content management.

I'm appreciative of the constant evolution of the platform and a renewed focus on customer success.

Requires a decent amount of technical assistance from a partner.

Our members are multi-channel users and expect a genuine relationship with us. Sitecore is helping us unify their experience and deepen their relationship.

The Experience Manager interface for managing the content, structure and campaigns.

Upgrades can be a complex and expensive process, which frustrates our customers.

As a partner we're solving a lot of complex integration requirements for our customers. But bringing systems together working in harmony is an immeasurable benefit.

I like that I can make pages simply and easily using SiteCore

I dislike that it is slow at most times and some areas don't work when using SiteCore.

It is slow, some things don't work. Trying to use it different ways.

allowed us to be quicker to market to meet our self service needs and experinces

so far we have not found a downside. we are still learning

marketing workflow ease of use personalization

Ability to customize the authoring experience to distributed authors.

Long learning curve for our customers to develop some basic features and functions.

Commerce integrations and personalized product catalogs

I really like the core cms part, the architecture behind it and the way that almost everything is customizable and possible. I think "newer" stuff like the rules engine is great too.

I think there is a lot of the marketing features, that are not robust enough and has too many bugs. I think it's a shame that web forms for marketers seemed to have lost features and have more bugs when it went form Sitecore 7 to 8, and that it lost even more features when it got replaced by Sitecore Foms in Sitecore 9. This is a very important feature for a lot of customers, and I think Sitecore should focus more on core features like that. I also think that Sitecore needs to revisit and modernize some of the core cms parts of the system, instead of only focusing on the new marketing features. I don't understand why something like JSS that should be a basic part of Sitecore is so expensive to start using.

I have build sooooo many different solutions based on Sitecore, going from brocure websites, to chat bots for insurance companies using the for example the rules engine, to language education, content hubs etc. etc. etc.

the extensiblity, ease of integration, taking your product to the next level in connected systems. really I enjoy working and developing on sitecore which is very rich in a lot of ways. I have worked with sitecore since version 5.3 and the progress during the years and where it is now is a testatement to the greatness as a product.

Hard to find a good consultant that can give you a product that follows good architecture and principles together with best practices without keeping an eye on every single detail of the work.

right now we are trying to implement the personalization and solve the problem of too much content to find the ones that are relevant by our users. our users use marketing email then going to our website to get content that is readily available but burried under so many layers.

The ability to enable capacity at scale is critical for our team to be efficient and timely. Our company produces new products at an incredible rate. The sitecore platform allows us to get those products and information in front of our distributor partners and end-users faster than any other platform we have used.

Barrier to entry, training required, experience editors lack understanding when things get 'wonky'.

We are trying to deliver relevant experiences at the appropriate time in the end user funnel.Through the sitecore personalization rules engine we are able to integrate 3rd party data and still create a personalized experience without xdb. The platform is extremely versatile and helps us keep up with the competition.

Coming from IBM Web Content Manager, I appreciate the ability to easily extend and alter anything in the platform that we need for our projects. Working in the IBM platform much of the components and features were a "black box" and were either impossible or very difficult to enhance. Sitecore comes with a bit less "out of the box" when not using SXA, but everything available is extendable and easily enhanced and the process to add new features is straightforward.

One of the main reasons our customers want Sitecore is for the Analytics and Personalization capabilities, but many of these features seem to have the vaguest documentation and I have found that these parts of the platform usually do not "just work", require a LOT of configuration and the "best" information about how to use these features is often found on YouTube and was made for an older version of Sitecore. It would be great to see some more official tutorials on these pieces which are the main drivers for customers to purchase the platform.

Delivering a personalized, multilingual experience for global customers. Sitecore has the capability of pulling these goals off, but the road can sometimes be a long one.

Great platform for all clients. We are using it to drive customer experience at every point in the journey.

Harder to integrate than other lighter platforms.

Customer experience in particular.

The ease of central management and the ability to allow users to add content.

I can't find anything that I dislike at the moment.

The ability to scale out.

The flexibility of the system and all the possibilities with the technology. As and architect its a joy when business comes to me with a problem for the web site, and I reply that Sitecore can do it. We have setup 2 difference versions of Sitecore now with lots of different sites and each time it's more to learn and great experiences with a site that has the WOW factor that business was proud of.

I would like more of a distributed system with content management. I have a lot of teams around the world and I need to provide the same scaled performance for them that the content delivery for the web site offers.

Distributed content and images via the web site. A site that loads in under 3 seconds around the world. Has the stability that even if a whole Cloud Data Center goes down my sites still stay up and fully functional.

I like the ability to extend Sitecore by using all the latest tech and the open architecture framework that it is powered on. I like the pace with which Sitecore is moving forward likes headless content delivery and microservices architecture and the MVP and Sitecore Slack chat community.

I dislike the efforts that I have to put in to understand latest gigs in Sitecore which would have helped me as implementation partner developer to implement robust websites for our customers.

Currently I'm trying to solve Federated authentication with SC XP 9.0.2

Easy to plan components into the layouts

Not very business friendly. IT has to still use Sitecore for content management needs. Business does not see the value of Experience editor. Cost prohibitive with cloud license.

Ease of content management and updating

Personalization capabilities, and robust information architecture. Low learning curve, with a simple and intuitive user interface.

Upgrades from older builds can be a bit of a hassle, sometimes requiring several "hop" on interim builds.

Digital transformation and personalized customer experiences, which has increased user engagement and retention.

Sitecore offers powerful features for an experienced marketer striving for great user experiences to optimize ROI.

You need to be a bit digital savvy to get true value out of the platform (which is a natural prerequisite in my opinion).

Reduced time to market; enhanced flexibility.

Taking large steps into digital marketing across channels, growing opportunities into marketing automation. Hoping to see deeper integrations and connectors in this space.

Nothing, love the ease of use of the platform

All problems brought to us by our clients.

Creating personalized experiences across digital channels

Price is expensive and performance is sometimes slow

1:1 personalized experiences

I love how simple it is for me to author content on the platform.

Sometimes it is frustrating to my content authors with just how long the media library takes to open.

We solve managing a lot of content authors on the same platform, while being able to assist with troubleshooting.

I like how customizable and friendly Sitecore is.

Documentation could be a little better, some times is hard to find things or examples for more complex topics.

We are managing our patient engagement via Sitecore and some of the search tools that we use to provide a better experience to them.

Sitecore Experience Platform has been really helpful for us to implement websites with the traffic we have in our company

Nothing. Sometimes it really gets slow which I hate

We are solving Sitecore Workflows which has been a great workout for us in implementing marketing logic

As a new user to sitecore (content author) it is nice to have many online sources for video tutorials and web documentation for implementing projects.

Not so much a dislike, but a wishing there was more information (that I can find), maybe haven't located it yet surrounding implementing personalization in 2019.

Publishing photos and other content in one media library but using in several places on the site.

Sitecore is a very extensible platform - they either have out of the box integrations with most of the major platforms or you can easily build your own.

You have to implement carefully - very powerful platform and potentially to break things if you dont know what you are doing.

We implement for customers to help them tie together various systems and meet their CMS & analytics needs.

I like the componentization aspect of Sitecore. It's interesting to me as a developer but I started out as a Web Production employee just making content updates. I think Sitecore is very user friendly - especially if devs understand how to develop for the Experience Editor!

I found the setup for upgrade to Sitecore 9.0 pretty crazy compared to the previous installations - way too many manual updates for pre-requisites etc - I'm taking the 9.0 dev course right now and finally made it through the installation process - there should be a cert just for that step!

I'm a dev - we always focus on Content Authors - componentizing pages and making things easy for them to edit in the Exp Editor

The best part of Sitecore is that the platform enables marketing with the ability to deliver the personalized experiences our customers are looking for without the need for developers or technology.

Sitecore Analytics seems to be very difficult to get up and running with the necessary event tagging and filtering that need be configured by the development team. We have been very interested in using the Sitecore Marketing features, but haven't been able to get the baseline analytics working how we would like.

We are providing a personalized digital experience for our customers and prospects using the rules engine to provide the right content and the right time in the customer journey.

I love the flexibility that comes with the Sitecore editing experience. As a developer I'm able to easily leverage C# MVC to create powerful components that meet all of my client's needs.

I wish search was easier to set up and customize. Out-of-the-box Sitecore comes powered with solr, but creating custom indexes is a pain. Also, it would be nice if there was an option to have the search engine crawl pages in their entirety like google or other search engines do.

We've converted several sites from difficult-to-manage and slow-performing CMS's over to Sitecore, which allow easy editing, workflow and also much improved performance thanks to Sitecore's caching engine.

Love the contents and speaker panels who share their expertise in marketing experience as well as meeting many people from various companies in SEA Thanks keep it up!

started a litte bit late, around 15 mins delay. otherwise generally okay.

It is uplifting to hear from the experts in hearing what customers need and have to say!

Sitecore continues to be the market leader by constantly upgrading its product, docs, features, customer experience and stays well ahead of the customer needs.

Constantly evolving platform and the need to stay updated.

Upgrading to latest Sitecore versions and the express migration tool offers a great flexibility in upgrading faster.