Sitecore Experience Platform Reviews: 3.9/5 — Good for the Price

Sitecore is a very flexible and extensible framework.

Sometimes Sitecore is very buggy and looks like it was not well tested. Also bugfixes are often not present in newer releases.

We are building inovative solutions for our customers with Sitecore. Having all experiences managed under one hood is premordial.

The ability to truly provide an experience to the customer

The vendors / agencies who sell/pitch/ support Sitecore. Some experiences have not been that positive which in turn affects the overall "Sitecore" experience.

Localized experience to our regions (different parts of the world)

ease of authoring, we use a component library so most ui components don't need to be built

SOLR integration, we constantly struggle to keep the indexes in updating order

Web site production personalization

The workflow that allows for a distributed content publishing model.

That only certified sitecore professionals can access downloads

Customer personalization, and distributed publishing of web content.

All the partners and integrator companies are just great. We work at high speed. And we see the results very fast.

We have had some challenges with SEO. How to optimize the articles cleverly?

We will get more organized content cross regions and markets. We will using language versioning.

The ease of use for us is the best part of the platform. We use non-technical employees to manage our market campaigns, with no significant ramp up time

the upgrade paths can be difficult when the platform is super customized

global scale, we use it as a content repository

The platform is fully extensible, easy to create the modules\components that help drive that business value. Component architecture at an atomic level, allows Content Teams to fully build out pages and sections of the website with out the need to involve the development teams, whilst the inbuilt workflow maintains governance.

There is not much to dislike. I guess the installation can get a bit complicated depending on the topology.

Providing our content teams with the autonomy and governance to delivery the brand and drive business value.

Microsoft alignment with our skillset; Implementation partners are excellent It works -- platform is good

Pricing is always extremely confusing; Very pushy towards subscription based pricing from our current perpetual; Not widespread communities (open source needed??)

Public website JSS integration with existing Angular large app

Sitecore gives the user an enormous flexibility to developers and users. This makes it easy to create features that improve enormous possibilities.

Sitecore does not really come with standard features. When a client buys Sitecore there is still an enor;ous development cost before the user really has a website.

Ecommerce platform for a large company that sells a lot of different products. Sitecore gives a lot of possibilities to the client.

Sitecore has everything you need to help build a customized content management system for your enterprise-level web operations. The functionality of Sitecore was created with scalability, localization and personalization in mind.

It definitely requires a dedicated partner or a deep level of internal Sitecore-certified developer resources to not only implement but also maintain. So prepare your budget and projects with that in mind. While some things come out of the box, there is a lot of customization that needs to be done to get it to your level of expectations.

We have solved very complex problems for the business where previously it was a much more manual process OR involved multiple integrations. We've been able to launch an ecommerce, global website that operates 24/7. We've also been able to connect data from downstream IT systems through to marketing-owned systems with Sitecore - this helps us server our customers better and makes our jobs more efficient.

Sitecore really lets you customize the underlying code to a degree that makes it a product for any situation. Having a little bit of knowledge of the pipelines goes a long way as we just successfully fully integrated with our own inhouse custom code. Being a shop that runs Sitefinity as well that is a huge win for us.

Upgrade process seemed difficult with the documentation available at the time. Now with the new docs website a lot of those headaches are no longer an issue but something we'll be looking for first before jumping to 10.

A marketing department that needs to be able to change sites on the fly without the headaches of dealing with IT getting in the way.

Enjoy the breadth of editing and content capabilities to deliver exceptional customer experiences.

Implementation is critical, and will vary widely depending on the development team and their experience. Despite being proprietary it is open ended and it's up to you what's in the box.

Solving the IT and Marketing pipeline for our digital experiences for healthcare members in Arizona. We've realized a much quicker content creation to delivery timeline, which is important in Healthcare where many of our public marketing outlets are highly regulated extending timelines due to reviews from legal bodies.

Personalisation, .net, Integrations and security

Cost, length of time to convert leads, difficulty in finding qualified Sitecore team members

Workflow is great and taking client legacy tech and integration into presentation layer

We have multi-site and we are able to scale up multiple websites and reuse components. Making it very efficient.

The learning curve for non-Sitecore trained users can be challenging.

Conversions, streamlining, localization..

I like how easy it is to handle the management of content, especially the multi-language support. When configured correctly, Sitecore is easy to work with for both developers and content managers.

Sitecore can be intimidating when you first start working with it. This is true for both developers and content editors. Sitecore can be a bit of a blank slate that requires you to design the code and content layout without much of a template to begin with. This gives it the flexibility to handle anything, but makes it hard to get right when first starting with it.

Sitecore has helped us solve our content management and delivery. This has helped speed up delivery of content changes to our customers and allowed for more time to focus on our core product.

The content experience editor is easy to use and implement

You can't schedule certain components only the pages

How to add additional users

Big fan of the sitecore experience accelerator. Freeing up developers from building routine modules to adding value in more advanced features or configuration.

Whilst sxa provides a nice streamlined way of building a page it does not tie into workflow very well with content authors having to potentially jump around to multiple content items for publishing restrictions.

Ensuring content of website is well maintained and that analytics can be easily performed and content personalised.

The renewed focus on content management.

The out-of-box limitations and analytics (in 8.2).

We're improving our content distribution model utilising Sitecore, displaying more relevant and timely content to our customers and keeping pace with the changing nature of the customer experience.

I like that once site modules have been used, they asset can then be used elsewhere on the site. This makes batch updates very efficient in some cases.

The user interface is a bit outdated. There’s also a bit of a learning curve.

It’s helping us update the website and part of our mobile app very easily.

Sitecore is feature rich, and I can extend it in whatever way I need.

It has a big footprint, and that makes it expensive to deploy once you start to scale out.

I'm trying to use it has a CMS as well as a way to track website traffic.

We have just transformed over from an old platform the state of CT previously used and this one makes it so much easier to edit webpages!

It may just be our site as we were a lift and shift, but following the menus can be tough.

Updateding and managing website

Personalization, A/B Split Testing, Predictive Analytics, Email Automation, CRM, you name it Sitecore can deliver

It's like a box of legos. You have to build it first. There is alot of upfront development and setup required out of the box to make it useful and is easy to introduce mistakes if your developers have never worked with it before. (I recommend getting a consultant to deploy)

We are taking our marketing to the next level and getting a holistic view of the customer.

The HTML compatible features are easy to use.

How slow the software is, as well as how when publishing related items it backs up the entire server for more than two hours.

We use Sitecore to create custom content web pages in order for small business to rank better on Google and other search engines. Benefits of Sitecore include the ability to create custom pages from clients and be able to edit them on an as need basis over a period of time to slowing increase rank on search engines such as Google.

CMSs, in general, are great. It allows multiple people access to publish and edit a website.

I wish it came with beginner training for employees who need it.

We were updating the website via Dreamweaver using raw html with only one or two employees. Now, we have teams updating their own sections of the website using the CMS.

Sitecore is an easy-to-navigate content management system that meets the basic needs of an organization.

There are probably opportunities to make it easier to transport content seamlessly from existing documents.

Sitecore is the driving force behind our entire website, from product and resource pages to our vast blog network.

The platform is user-friendly for all levels of background and familiarity with similar tools.

Navigation / experience could be improved.

Usability, customer journey

I love how, as a developer, I can tap into the system and override/change anything I need to. With how they use pipelines I can control every aspect of the CMS system I need to while leaving the rest to do what it already does best. I also love how the tool allows developers to be able to build a robust system for other teams or end users to use. If the system is built the right way, there is very little developer involvement after going live when new pages are needed. Obviously, new functionality will require developer involvement, but that has been very easy to implement. I also love the personalization that sitecore offers content teams to be able to personalize content for users. I have used a lot of CMS systems over my career and this one is by far the best.

The system is so complex that it can be very time consuming to learn how to do something with Sitecore. Thankfully, there are a lot of people out there who can and are willing to help because it's such a widely used tool. It's also very expensive so you need to present a very compelling case to convince upper management to pay for it.

We wanted a CMS system that would allow developers to build the initial platform and then be able to hand it off to a design/content team to manage the website afterwards with little to no developer involvement.

Ease of use compared to others, when evaluating it met the large list of functional requirements we had for our cms

The training/documentation is all online - great for convenience, but sometimes would be helpful to talk to someone, event management is an area we are looking to go outside the platform for.

Our website is a core component of our digital marketing strategy and client experience, we needed a tool to accomplish all current action and be scale-able for the future. Sitecore was the cms that allowed us those benefits

I like the basic functionality of the content management system and the ability to enable distributed authorship. I also like that as non IT people we have the ability to add videos and graphics without relying on our very busy IT department. we are also now leveraging more and more the experience manager and building engagement plans against 5 key personaes and this is where things are getting very exciting.

the challenge with new versions and upgrading your version has been tough. we recently did a batch version update and ended up with some really scary performance issues. we have ended up having to pay a digital agency to fix these for us as the site was in danger of collapse. It also does get expensive to always have to return to a vendor for new development work

we have a large number of website visitors who do not declare themselves outright. through the experience manager we can see that the personaes we have discovered are actually the right ones based on their content consumption. now we are developing "blog" posts written based on the psychology of the user and will soon watch if this works and we increase those interested in applying through this online lead cultivation. very interesting

It's robust and has led to stronger SEO for us. After a little catching on, it became easy to use from an authoring standpoint. Pretty good internal search, too, but you've got to remember the name of the file or where you tagged it.

Sometimes it's overwhelming, the number of fields you can use. Hard to remember what they all do. We didn't have auto-save for the longest time and finally had a developer add it. That was a frustration.

SEO, workflow, smoother site redesign (though you'd have to ask developers that one).