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Sitecore Experience Platform Logo
Sitecore Experience Platform
3.9
(367)
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Sitecore Experience Platform Reviews & Product Details

Sitecore Experience Platform Overview
What is Sitecore Experience Platform?

Sitecore Experience Platform is a cloud-based content management system built to help companies maintain customer relationships through personalized content development. It also helps users manage customer engagement data and facilitates easy content sharing. Sitecore Experience Platform comes with an AI auto-personalization feature, that automatically determines visitor trends and segment customers into groups.

Company Sitecore
Year founded 2001
Company size 1001-5000 employees
Headquarters San Francisco, California, United States
Social Media
Sitecore Experience Platform Categories on Findstack
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Sitecore Experience Platform Product Details
Capabilities
AI
API
Segment
Small Business
Enterprise
Deployment Cloud / SaaS / Web-Based, On-Premise Windows
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Sitecore Experience Platform Features
API Access
Appointment Scheduling
Call Logging
Collaboration Tools
Contact Management
Customer Feedback Management
Customer Segmentation
Customer Support Ticketing
Customizable Dashboards
Data Import/Export
Document Management
Email Marketing
Lead Management
Live Chat
Marketing Automation
Mobile Access
Order Management
Product Catalog
Quotes/Proposals
Reporting & Analytics
Role-Based Access Control
Sales Forecasting
Sales Pipeline Management
Social Media Integration
Survey Management
Task Management
Territory Management
Third-party Integrations
User Permissions
Workflow Automation
Sitecore Experience Platform Media
Sitecore Experience Manager video thumbnail
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Sitecore Experience Platform 1
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Sitecore Experience Platform Screenshots
Sitecore Experience Platform screenshot 1
Sitecore Experience Platform screenshot 2
Sitecore Experience Platform screenshot 3
Sitecore Experience Platform screenshot 4
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: April 01, 2025
Sitecore Experience Platform Logo
367 Sitecore Experience Platform Reviews
3.9 out of 5
Enterprise (> 1000 emp.)
Nov 05, 2019
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Developing on Sitecore for 10 years"
What do you like best about Sitecore Experience Platform?

As a developer I love that Sitecore does a lot of the groundwork when creating a platform where a content editor can achieve their content and marketing goals.

What do you dislike about Sitecore Experience Platform?

During the last couple of year we repeatedly found that some industry standard platforms were not supported so we had to do it ourselves. I did not like to tear our solution for that problem out when it does not play nicely with the solution that eventually is chosen by Sitecore when it is implemented. Upgrading is tedious.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

We use Sitecore to develop a multilingual site with personalization. We use personalisation to be able to filter out various upgrades based on availability or personalise a confirmation page. And all we have to do is adding some conditions.

Mid Market (51-1000 emp.)
Nov 05, 2019
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"my experience with Sitecore"
What do you like best about Sitecore Experience Platform?

flexibility of customizations and integrations

What do you dislike about Sitecore Experience Platform?

the launch of premature product features

What problems is Sitecore Experience Platform solving and how is that benefiting you?

providing more relevant customer experiences that drive conversions for our customers

Mid Market (51-1000 emp.)
Nov 05, 2019
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"A Digital Marketing Manager Perspective"
What do you like best about Sitecore Experience Platform?

I like the potential of the marketing application functionality of Sitecore 9.0: Marketing Automation, Sitecore Forms, and Sitecore Analytics.

What do you dislike about Sitecore Experience Platform?

The theory of the marketing application is great, but my company has had issues developing the apps so they work the way they are supposed to work.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

The problems we are solving is to increase the number of leads we receive from our website. We are increasing the information we have with our prospects and members.

Mid Market (51-1000 emp.)
Nov 05, 2019
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Application Developer"
What do you like best about Sitecore Experience Platform?

allowing business user to customize their own content

What do you dislike about Sitecore Experience Platform?

from a developers point, make once and forget

What problems is Sitecore Experience Platform solving and how is that benefiting you?

we have a small team, so allowing the business to do small changes is very beneficial

Enterprise (> 1000 emp.)
Nov 05, 2019
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Sitecore exp"
What do you like best about Sitecore Experience Platform?

CMS platform, rationalization, easy to use, robust, easy to deploy

What do you dislike about Sitecore Experience Platform?

not easy to integrate with third parties, data platform, sometime expensive.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

as a content auther its easy to use

Enterprise (> 1000 emp.)
Nov 05, 2019
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Still the best enterprise CMS and CX platform out there "
What do you like best about Sitecore Experience Platform?

The platform represent a 15 year market leading position among any competitive platforms. Sitecore have not relied on legacy, but the later year be able to reinvent, develop or get into tech partnership that combined increase the total value of using Sitecore and be part of the Sitecore ecosystems.

What do you dislike about Sitecore Experience Platform?

Sitecore even with all the developer tools, SXA, SIF, SIA and stuff still a high initial investment to implement and it is a complex journey with several pitfalls and drawback, which just take time and resources. But, the investment in Sitecore will benefit for customer who belives ind dynamic development and optimazation.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

We can drive customer experience more mature and controlled than with any other platform. We also have great advantages of Sitecore for complex organisations which leverage on the many opportunities to manage the use for editors and backend users.

Enterprise (> 1000 emp.)
Nov 05, 2019
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"@agile @speed @scale"
What do you like best about Sitecore Experience Platform?

Marketing Apps all in one, customer centric articulated to empower consumers engagement

What do you dislike about Sitecore Experience Platform?

Experience editor is still slow in real life, meaning not in a demo mode

What problems is Sitecore Experience Platform solving and how is that benefiting you?

producing a huge web site factory at scale in an agile approach is key.

Mid Market (51-1000 emp.)
Nov 05, 2019
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"SiteCore CMS"
What do you like best about Sitecore Experience Platform?

Possibilities are endless with Sitecore, you can do more than you can imagine

What do you dislike about Sitecore Experience Platform?

Finding quality partners can be hard because of how much it can do

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Taking a website to higher levels, personalization AI and more

Mid Market (51-1000 emp.)
Nov 05, 2019
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Elevate the experience"
What do you like best about Sitecore Experience Platform?

Sitecore is a very flexible and extensible framework.

What do you dislike about Sitecore Experience Platform?

Sometimes Sitecore is very buggy and looks like it was not well tested. Also bugfixes are often not present in newer releases.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

We are building inovative solutions for our customers with Sitecore. Having all experiences managed under one hood is premordial.

Mid Market (51-1000 emp.)
Nov 05, 2019
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Application is great for a disciplined organization (content/ web strategy)"
What do you like best about Sitecore Experience Platform?

The ability to truly provide an experience to the customer

What do you dislike about Sitecore Experience Platform?

The vendors / agencies who sell/pitch/ support Sitecore. Some experiences have not been that positive which in turn affects the overall "Sitecore" experience.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Localized experience to our regions (different parts of the world)

Enterprise (> 1000 emp.)
Nov 05, 2019
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Great Overall"
What do you like best about Sitecore Experience Platform?

Cost to clients is lower compared to Adobe and offers many features out of the box

What do you dislike about Sitecore Experience Platform?

Authoring is a bit clunky and not intuitive.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Poor user experience and hard to find content. Development still in progress, so no benefits realized yet.

Mid Market (51-1000 emp.)
Nov 05, 2019
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Great for content driven site"
What do you like best about Sitecore Experience Platform?

Easy to use for content management, great documentation and support

What do you dislike about Sitecore Experience Platform?

Hard to find editing history for auditing purposes would be great to have a gui for this and not have to dig through log files

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Customer engagement and product information

Enterprise (> 1000 emp.)
Nov 05, 2019
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Sitecore connecting 0/1 binary data with humans"
What do you like best about Sitecore Experience Platform?

Change every time it comes with new features which solve Digital challenges

What do you dislike about Sitecore Experience Platform?

Slow in the movement and license model is not competitive

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Digital Platform

Mid Market (51-1000 emp.)
Nov 05, 2019
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Sitecore Rocks"
What do you like best about Sitecore Experience Platform?

It streamlines our website and it keeps the branding from page-to-page.

What do you dislike about Sitecore Experience Platform?

It is slow to show that the change has been made to a page

What problems is Sitecore Experience Platform solving and how is that benefiting you?

New website

Mid Market (51-1000 emp.)
Nov 05, 2019
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Sitecore Review"
What do you like best about Sitecore Experience Platform?

Fairly simple, fill in the blank website site

What do you dislike about Sitecore Experience Platform?

sometimes things don't come out looking like they should

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Accomplish tasks fast

Enterprise (> 1000 emp.)
Nov 04, 2019
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Best way to personlise your digital experience"
What do you like best about Sitecore Experience Platform?

Personalisation, .net, Integrations and security

What do you dislike about Sitecore Experience Platform?

Cost, length of time to convert leads, difficulty in finding qualified Sitecore team members

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Workflow is great and taking client legacy tech and integration into presentation layer

Mid Market (51-1000 emp.)
Nov 04, 2019
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Sitecore Reviwer"
What do you like best about Sitecore Experience Platform?

The content experience editor is easy to use and implement

What do you dislike about Sitecore Experience Platform?

You can't schedule certain components only the pages

What problems is Sitecore Experience Platform solving and how is that benefiting you?

How to add additional users

Enterprise (> 1000 emp.)
Nov 04, 2019
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"easy to use and gets the job done"
What do you like best about Sitecore Experience Platform?

The ease of use for us is the best part of the platform. We use non-technical employees to manage our market campaigns, with no significant ramp up time

What do you dislike about Sitecore Experience Platform?

the upgrade paths can be difficult when the platform is super customized

What problems is Sitecore Experience Platform solving and how is that benefiting you?

global scale, we use it as a content repository

Enterprise (> 1000 emp.)
Nov 04, 2019
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Sitecore - so easy!"
What do you like best about Sitecore Experience Platform?

The workflow that allows for a distributed content publishing model.

What do you dislike about Sitecore Experience Platform?

That only certified sitecore professionals can access downloads

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Customer personalization, and distributed publishing of web content.

Enterprise (> 1000 emp.)
Nov 04, 2019
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"design your own dream"
What do you like best about Sitecore Experience Platform?

Sitecore gives the user an enormous flexibility to developers and users. This makes it easy to create features that improve enormous possibilities.

What do you dislike about Sitecore Experience Platform?

Sitecore does not really come with standard features. When a client buys Sitecore there is still an enor;ous development cost before the user really has a website.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Ecommerce platform for a large company that sells a lot of different products. Sitecore gives a lot of possibilities to the client.