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Sitecore Experience Platform Logo
Sitecore Experience Platform
3.9

( 367 )

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Sitecore Experience Platform Reviews & Product Details

Sitecore Experience Platform Overview
What is Sitecore Experience Platform?

Sitecore Experience Platform is a cloud-based content management system built to help companies maintain customer relationships through personalized content development. It also helps users manage customer engagement data and facilitates easy content sharing. Sitecore Experience Platform comes with an AI auto-personalization feature, that automatically determines visitor trends and segment customers into groups.

Company Sitecore
Year founded 2001
Company size 1001-5000 employees
Headquarters San Francisco, California, United States
Social Media
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How does Sitecore Experience Platform compare to Pipedrive?
What are the pros and cons of Sitecore Experience Platform?
Sitecore Experience Platform Product Details
Capabilities
AI
API
Segment
Small Business
Enterprise
Deployment Cloud / SaaS / Web-Based, On-Premise Windows
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Sitecore Experience Platform Features
API Access
Appointment Scheduling
Call Logging
Collaboration Tools
Contact Management
Customer Feedback Management
Customer Segmentation
Customer Support Ticketing
Customizable Dashboards
Data Import/Export
Document Management
Email Marketing
Lead Management
Live Chat
Marketing Automation
Mobile Access
Order Management
Product Catalog
Quotes/Proposals
Reporting & Analytics
Role-Based Access Control
Sales Forecasting
Sales Pipeline Management
Social Media Integration
Survey Management
Task Management
Territory Management
Third-party Integrations
User Permissions
Workflow Automation
Sitecore Experience Platform Media
Sitecore Experience Platform video thumbnail
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Sitecore Experience Platform Screenshots
Sitecore Experience Platform screenshot 1
Sitecore Experience Platform screenshot 2
Sitecore Experience Platform screenshot 3
Sitecore Experience Platform screenshot 4
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: February 14, 2026
Sitecore Experience Platform Logo
367 Sitecore Experience Platform Reviews
3.9 out of 5
Enterprise (> 1000 emp.)
Nov 06, 2019
 Source
Overall Rating:
5.0
BB
Bailey B.
Director Of Experience Design
Share
"Elevated OOTB"
What do you like best about Sitecore Experience Platform?

Sitecore allows our company to keep up with demand without requiring our developers to constantly customize.

What do you dislike about Sitecore Experience Platform?

I'm a new user, so far - no issues. It does require an expert to set up. If we were to rely on training our internal dev team, I would not feel comfortable that we did it the best way we could.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

FORMS! This is a great new tool for us!

Enterprise (> 1000 emp.)
Nov 06, 2019
 Source
Overall Rating:
5.0
SG
Scott G.
E Business Director
Share
"Industrial B2B global user"
What do you like best about Sitecore Experience Platform?

Easy to create/edit content and deploy across the globe. The user interface is intuitive and doesn't require a content editor to code.

What do you dislike about Sitecore Experience Platform?

The documentation is lacking. It's sometimes difficult to find the answer to a relatively simple problem.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

We created a structure that allows our many global brands to spin up new sites that are unique, but utilize a common and feel and allow shared use of tools.

Enterprise (> 1000 emp.)
Nov 05, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Versatile"
What do you like best about Sitecore Experience Platform?

There are limitless opportunities for sitecore that can fulfill the various needs of each line of business.

What do you dislike about Sitecore Experience Platform?

The difficulty to just get started is always a hurdle.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

speed to market with brand consistency

Enterprise (> 1000 emp.)
Nov 05, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Amazing enterprise grade content platform"
What do you like best about Sitecore Experience Platform?

The flexibility, scale and enterprise grade support.

What do you dislike about Sitecore Experience Platform?

Slow Experience editor is our main issue. Hopefully this gets fixed when we upgrade to 9.1

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Improving content publication

Mid Market (51-1000 emp.)
Nov 05, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Nothing competes on Personalization"
What do you like best about Sitecore Experience Platform?

Sitecore continues to lead the market on integration of data and systems to provide the ideal personalized experience.

What do you dislike about Sitecore Experience Platform?

Sitecore is certainly more complex to integrate. Would love to offer to smaller market customers

What problems is Sitecore Experience Platform solving and how is that benefiting you?

providing personalization, salesforce integration.

Enterprise (> 1000 emp.)
Nov 05, 2019
 Source
Overall Rating:
5.0
Kristina M. avatar
Kristina M.
It Business Analyst Iii
Share
"Sitecore for Personalization"
What do you like best about Sitecore Experience Platform?

Sitecore has incredible scalability to offer its clients.

What do you dislike about Sitecore Experience Platform?

There is no reliable way to offer content authors to redirect URLs.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Marketing uses Sitecore to publish content to its many online properties.

Small Business (50 or fewer emp.)
Nov 05, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Experience Platform for Marketers"
What do you like best about Sitecore Experience Platform?

As a marketer, it makes content much easier to edit and review.

What do you dislike about Sitecore Experience Platform?

I don't have any big complaints about the EXP.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Content teams have a much easier time with their workflows, which reduces turnaround time.

Enterprise (> 1000 emp.)
Nov 05, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Personalized customer journeys"
What do you like best about Sitecore Experience Platform?

Sitecore gives me the tools to give my customers a personalized journey.

What do you dislike about Sitecore Experience Platform?

Sitecore can be expensive to develop on for smaller companies.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

To give everybody from prospect to returning customer an great experience, we increased ROI over all our channels.

Mid Market (51-1000 emp.)
Nov 05, 2019
 Source
Overall Rating:
5.0
CS
Chris S.
Web Content Strategist
Share
"Sitecore is the industry leader!"
What do you like best about Sitecore Experience Platform?

Ease of use, Innovation is endless with Sitecore

What do you dislike about Sitecore Experience Platform?

content authoring is a bit cumbersome, overall its a great tool

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Personalzation is key, it's helping our organization elevate our online experince

Enterprise (> 1000 emp.)
Nov 05, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Head and shoulders better than the rest"
What do you like best about Sitecore Experience Platform?

The intuitive content editor makes quickly and easily makes content work fast and easy. It feels like an extension of myself.

What do you dislike about Sitecore Experience Platform?

I have no issues with Sitecore. All of our issues are implementation related, not Sitecore related.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Transformational digital change in our organization, redesigning four websites and over 5k pages of content to Sitecore.