Sitecore Experience Platform is a cloud-based content management system built to help companies maintain customer relationships through personalized content development. It also helps users manage customer engagement data and facilitates easy content sharing. Sitecore Experience Platform comes with an AI auto-personalization feature, that automatically determines visitor trends and segment customers into groups.
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Segment |
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Deployment | Cloud / SaaS / Web-Based, On-Premise Windows |
Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
Training | Documentation |
Languages | English |
Allows us to display content based on on store location. We often have different amenities offered so it makes for a better guest experience if we can share more relevant information.
There are often too many different steps needed to make one small change.
Makes us more efficient
Not much, not much at all. Actually hated it.
Too expensive, too difficult. Hard to find Licensed developers, who are also expensive and tell you 'it takes as long as it takes' which makes missed deadlines a familiar scenario.
None. We were handcuffed into using it because Sitecore had sold it in as the clients CMS solution.
DO not like anything about Sitecore and would recommend other low maintenance..
Too high maintennace .lot of ppl pretend to be specialist but are really low level VB developers
None. I use other CMS
On a very basic level the backend is user friendly, no need to know coding.
Simple features, including embedding twitter posts into blogs, do not work. Also, blogs and photos take time to populate which can be frustrating when posting timely posts.
N/A
Our national office, which hosts our website, requires that we use Sitecore as a CMS.
It's not very intuitive as a CMS, and I've use a lot of management systems.
They host our website, which serves as our communications hub. This CMS does allow our national office to host multiple chapter websites under the same central hub.
You can eventually bend Sitecore to your will, but it isn't easy. It punishes you for knowing what you're doing, yet doesn't make things easy for non-developers. It's not the worst CMS I've ever used, but it's close.
The UX is a nightmare. Sitecore uses the Microsoft ribbon menu style, along with a desktop metaphor. It's overkill. Images are stored in one folder with randomized names, so their filenames are irrational. The versioning system is convoluted. The approval system is so convoluted that I've often resorted to screenshots and email instead.
It has allowed us to corral many sites under one platform. It has allowed centralization.
We were promised a lot of bells and whistles with Sitecore. They offer training, which we did send an employee to, which is nice. There is apparently the ability to perform remarketing and advanced scripting.
The software is horrible. Perhaps it was our installation, but if a product is that hard to implement and install, then it cannot be considered very user friendly. It can take hours for us to publish one change on the website, and then it usually fails and we have to start over from the beginning. The media library is atrocious, and the .aspx file extensions make everything unnecessarily complicated. The templating system is a disaster and we are praying that we can switch to Wordpress.
It is our CMS for two of our websites. It has not really solved anything, except giving us some sort of web presence. We have seen very few benefits, since the software is mostly unusable.