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Sitecore Experience Platform CRM Software logo
Sitecore Experience Platform
3.9

( 367 )

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Sitecore Experience Platform Reviews & Product Details

Sitecore Experience Platform Overview
What is Sitecore Experience Platform?

Sitecore Experience Platform is a cloud-based content management system built to help companies maintain customer relationships through personalized content development. It also helps users manage customer engagement data and facilitates easy content sharing. Sitecore Experience Platform comes with an AI auto-personalization feature, that automatically determines visitor trends and segment customers into groups.

Company Sitecore
Year founded 2001
Company size 1001-5000 employees
Headquarters San Francisco, California, United States
Social Media
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What Sitecore Experience Platform is best for?
How does Sitecore Experience Platform compare to Pipedrive?
What are the pros and cons of Sitecore Experience Platform?
Sitecore Experience Platform Product Details
Capabilities
AI
API
Segment
Small Business
Enterprise
Deployment Cloud / SaaS / Web-Based, On-Premise Windows
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Sitecore Experience Platform Features
API Access
Appointment Scheduling
Call Logging
Collaboration Tools
Contact Management
Customer Feedback Management
Customer Segmentation
Customer Support Ticketing
Customizable Dashboards
Data Import/Export
Document Management
Email Marketing
Lead Management
Live Chat
Marketing Automation
Mobile Access
Order Management
Product Catalog
Quotes/Proposals
Reporting & Analytics
Role-Based Access Control
Sales Forecasting
Sales Pipeline Management
Social Media Integration
Survey Management
Task Management
Territory Management
Third-party Integrations
User Permissions
Workflow Automation
Sitecore Experience Platform Media
Sitecore Experience Platform video thumbnail
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Sitecore Experience Platform Screenshots
Sitecore Experience Platform screenshot 1
Sitecore Experience Platform screenshot 2
Sitecore Experience Platform screenshot 3
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: March 10, 2026
Sitecore Experience Platform CRM Software logo
367 Sitecore Experience Platform Reviews
3.9 out of 5
Enterprise (> 1000 emp.)
Aug 29, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Feature rich"
What do you like best about Sitecore Experience Platform?

Content personalisation and how a persona-driven experience can be delivered to site audience

What do you dislike about Sitecore Experience Platform?

The too lengthy process to define workflows

What problems is Sitecore Experience Platform solving and how is that benefiting you?

personalisation of user experience

Mid Market (51-1000 emp.)
Jan 24, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Making Customer Experience better with Sitecore"
What do you like best about Sitecore Experience Platform?

Sitecore offers a wide variety of features that enable you to tailor the way that your customers experience your website, based on unique attribute of the prospect. This is great as you can tailor their experience to be more relevant for them! With Sitecore, you will benefit from enhanced performance, security and one unexpected aspect was the amazing community behind the product. There are a vast amount of resources and experts who are experienced who can assist you. There are an abundance of courses and user groups that you can join and learn from. Great community backing a great product!

What do you dislike about Sitecore Experience Platform?

There is very little to dislike other than the initial learning curve when you first start working with the platform. However, this is overcome quite quickly.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Sitecore enables you to be more relevant at every interaction on your site. Bettering your customers experience.

Enterprise (> 1000 emp.)
Mar 20, 2018
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Sitecore is the best CMS platform I've ever used."
What do you like best about Sitecore Experience Platform?

Sitecore is the best CMS platform I've ever used. The structure, variety of templates, approval process, publishing time are all excellent. When teaching sitecore to new users, we often get feedback of ease of use and structure.

What do you dislike about Sitecore Experience Platform?

Sometimes the product can queue for a bit for non-admin users, but it has helped a lot since we cleaned out our Media Library. Sitecore also times out quicker than I'd like.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Sitecore helps us to create an excellent web experience for our customers.

Mid Market (51-1000 emp.)
Jan 03, 2018
 Source
Overall Rating:
5.0
Marianna B. avatar
Marianna B.
Marketing Communications Manager
Share
"Easy to use platform with tons of customization"
What do you like best about Sitecore Experience Platform?

The ability to build minimal to robust personalized sites. Also, reusing existing content is easy - no one likes starting from scratch!

What do you dislike about Sitecore Experience Platform?

Uploading files could be more streamlined.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Website content management and soon for personalized customer digital experiences. We realized we are only scratching the surface of what is possible using SiteCore for personalized experiences. We are also in the process of integrating a new CRM system with the platform. This will lead to stronger digital inbound strategies and results.

Enterprise (> 1000 emp.)
Dec 11, 2017
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Easy-to-use software"
What do you like best about Sitecore Experience Platform?

I'm not a pro at building websites, but Sitecore makes it easy for me to do so!

What do you dislike about Sitecore Experience Platform?

There's nothing I dislike about the software -- I'll say it times out after a little while so you must save your work often.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

We're creating content digitally in an agile manner. We're responsive to changes in our industry, faster, thanks to the ease of use from Sitecore.

Enterprise (> 1000 emp.)
Nov 07, 2017
 Source
Overall Rating:
5.0
Lisa C. avatar
Lisa C.
Corporate Vice President, Chief Marketing Officer
Share
"Sitecore's latest functionality, optimized user experience exceeded our expectations."
What do you like best about Sitecore Experience Platform?

Expanded capabilities, streamlined user experience.

What do you dislike about Sitecore Experience Platform?

Lack of native e-commerce capabilities.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Intuitive end user interface, enabling more of my team members to work within the platform. Easy to customize workflows. Scalable to drive our feature rich site. Supports global organization's requirements.

Enterprise (> 1000 emp.)
Oct 24, 2017
 Source
Overall Rating:
5.0
NA
Nikhil A.
Functional Consultant
Share
"Robust, Scalable and Low on Cost : This is SiteCore"
What do you like best about Sitecore Experience Platform?

SiteCore is easy to use, has incredible functionality to integrate with third party applications and tools. The ability to build over a base product and ease of integrations is the feature I like best.

What do you dislike about Sitecore Experience Platform?

The pricing model isn't consistent across implementations. I would have liked to see this product have a stronger sales team and support.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Building websites and e-Commerce platforms for our end clients. Integrating the SiteCore engine with an Intelligent Campaign management system and web analytics

Mid Market (51-1000 emp.)
Jan 23, 2017
 Source
Overall Rating:
5.0
AH
Amanda H.
Senior Consultant
Share
"A content-author friendly platform"
What do you like best about Sitecore Experience Platform?

Sitecore's basic objects allow inheritance and reuse. This allows an information architecture to be developed that can be easily navigated by end users while allowing them to build complex experiences.

What do you dislike about Sitecore Experience Platform?

The content author interface has two modes: one is a content administration GUI and one is a WYSIWYG GUI. While the rendering of the second is really great at showing you the experience you're creating, it doesn't offer all the need features.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

I work as a consultant and the problems I solve for my customers have to do with targeted experiences: using site visitor behaviors to determine a target persona, which can then be used to provide targeted messages and experiences.

Enterprise (> 1000 emp.)
Oct 24, 2016
 Source
Overall Rating:
5.0
LB
Lindsey B.
Content Strategist
Share
"Sitecore is a very user friendly interface"
What do you like best about Sitecore Experience Platform?

Out of all the CMS interfaces I've used, Sitecore, is the most easiest and understandable to use. While it's very user-friendly, and easily customizable, it is difficult to add components to certain pages that are set up a certain way.

What do you dislike about Sitecore Experience Platform?

While it's highly customizable, basic HTML isn't allowed for input upon creating pages and content for website. Also, when one is performing back-end work, you can't work publish content as needed.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Business problems being solved are efficiency with content, time management with content, and the ability to use the interface front and back-end during submit and publishing.

Mid Market (51-1000 emp.)
Aug 23, 2016
 Source
Overall Rating:
5.0
RC
Ruben C.
Technical Specialist
Share
"Powerful content and marketing platform"
What do you like best about Sitecore Experience Platform?

Industry leading marketing features. Powerful platform for custom built solutions. Flexible extensibility!

What do you dislike about Sitecore Experience Platform?

High licensing cost. This proves to be a barrier to entry for a lot of potential clients.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Engagement analytics for web facing assets. Easy authoring via data centric information architecture.