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Sitecore Experience Platform
3.9
(367)
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Sitecore Experience Platform Reviews & Product Details

Sitecore Experience Platform Overview
What is Sitecore Experience Platform?

Sitecore Experience Platform is a cloud-based content management system built to help companies maintain customer relationships through personalized content development. It also helps users manage customer engagement data and facilitates easy content sharing. Sitecore Experience Platform comes with an AI auto-personalization feature, that automatically determines visitor trends and segment customers into groups.

Company Sitecore
Year founded 2001
Company size 1001-5000 employees
Headquarters San Francisco, California, United States
Social Media
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Sitecore Experience Platform Product Details
Capabilities
AI
API
Segment
Small Business
Enterprise
Deployment Cloud / SaaS / Web-Based, On-Premise Windows
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Sitecore Experience Platform Features
API Access
Appointment Scheduling
Call Logging
Collaboration Tools
Contact Management
Customer Feedback Management
Customer Segmentation
Customer Support Ticketing
Customizable Dashboards
Data Import/Export
Document Management
Email Marketing
Lead Management
Live Chat
Marketing Automation
Mobile Access
Order Management
Product Catalog
Quotes/Proposals
Reporting & Analytics
Role-Based Access Control
Sales Forecasting
Sales Pipeline Management
Social Media Integration
Survey Management
Task Management
Territory Management
Third-party Integrations
User Permissions
Workflow Automation
Sitecore Experience Platform Media
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Sitecore Experience Platform Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: September 16, 2024
Sitecore Experience Platform Logo
367 Sitecore Experience Platform Reviews
3.9 out of 5
Enterprise (> 1000 emp.)
Nov 06, 2019
 Source
Overall Rating:
1.0
AG
Verified Reviewer
Founder
Share
"Quickly personalize experien"
What do you like best about Sitecore Experience Platform?

Allows us to display content based on on store location. We often have different amenities offered so it makes for a better guest experience if we can share more relevant information.

What do you dislike about Sitecore Experience Platform?

There are often too many different steps needed to make one small change.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Makes us more efficient

Mid Market (51-1000 emp.)
Jan 12, 2018
 Source
Overall Rating:
1.0
AG
Verified Reviewer
Founder
Share
"Awful. Far too difficult."
What do you like best about Sitecore Experience Platform?

Not much, not much at all. Actually hated it.

What do you dislike about Sitecore Experience Platform?

Too expensive, too difficult. Hard to find Licensed developers, who are also expensive and tell you 'it takes as long as it takes' which makes missed deadlines a familiar scenario.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

None. We were handcuffed into using it because Sitecore had sold it in as the clients CMS solution.

Mid Market (51-1000 emp.)
Dec 15, 2016
 Source
Overall Rating:
1.0
AG
Verified Reviewer
Founder
Share
"Not the best CMS out there"
What do you like best about Sitecore Experience Platform?

DO not like anything about Sitecore and would recommend other low maintenance..

What do you dislike about Sitecore Experience Platform?

Too high maintennace .lot of ppl pretend to be specialist but are really low level VB developers

What problems is Sitecore Experience Platform solving and how is that benefiting you?

None. I use other CMS

Small Business (50 or fewer emp.)
Nov 08, 2016
 Source
Overall Rating:
1.0
AG
Verified Reviewer
Founder
Share
"Frustrating, to say the least"
What do you like best about Sitecore Experience Platform?

On a very basic level the backend is user friendly, no need to know coding.

What do you dislike about Sitecore Experience Platform?

Simple features, including embedding twitter posts into blogs, do not work. Also, blogs and photos take time to populate which can be frustrating when posting timely posts.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

N/A

Small Business (50 or fewer emp.)
May 04, 2016
 Source
Overall Rating:
1.0
AG
Verified Reviewer
Founder
Share
"Sitecore Review"
What do you like best about Sitecore Experience Platform?

Our national office, which hosts our website, requires that we use Sitecore as a CMS.

What do you dislike about Sitecore Experience Platform?

It's not very intuitive as a CMS, and I've use a lot of management systems.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

They host our website, which serves as our communications hub. This CMS does allow our national office to host multiple chapter websites under the same central hub.

Enterprise (> 1000 emp.)
Apr 27, 2016
 Source
Overall Rating:
1.0
AG
Verified Reviewer
Founder
Share
"A convoluted CMS"
What do you like best about Sitecore Experience Platform?

You can eventually bend Sitecore to your will, but it isn't easy. It punishes you for knowing what you're doing, yet doesn't make things easy for non-developers. It's not the worst CMS I've ever used, but it's close.

What do you dislike about Sitecore Experience Platform?

The UX is a nightmare. Sitecore uses the Microsoft ribbon menu style, along with a desktop metaphor. It's overkill. Images are stored in one folder with randomized names, so their filenames are irrational. The versioning system is convoluted. The approval system is so convoluted that I've often resorted to screenshots and email instead.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

It has allowed us to corral many sites under one platform. It has allowed centralization.

Enterprise (> 1000 emp.)
Apr 25, 2016
 Source
Overall Rating:
1.0
AG
Verified Reviewer
Founder
Share
"Horrible Implementation"
What do you like best about Sitecore Experience Platform?

We were promised a lot of bells and whistles with Sitecore. They offer training, which we did send an employee to, which is nice. There is apparently the ability to perform remarketing and advanced scripting.

What do you dislike about Sitecore Experience Platform?

The software is horrible. Perhaps it was our installation, but if a product is that hard to implement and install, then it cannot be considered very user friendly. It can take hours for us to publish one change on the website, and then it usually fails and we have to start over from the beginning. The media library is atrocious, and the .aspx file extensions make everything unnecessarily complicated. The templating system is a disaster and we are praying that we can switch to Wordpress.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

It is our CMS for two of our websites. It has not really solved anything, except giving us some sort of web presence. We have seen very few benefits, since the software is mostly unusable.