Supportbench vs Gorgias

Take a look at how Supportbench and Gorgias stack up against each other across pricing, features, and support using feedback from real users like yourself. Supportbench scores 4.9 out of 5 from 80 reviews, while Gorgias has been rated 4.6 out of 5 from 504 reviews.
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Supportbench Logo

Supportbench

4.9
(80)
Gorgias Logo

Gorgias

4.6
(504)
At a Glance
Supportbench Logo
Supportbench
Pricing not provided by vendor
Gorgias Logo
Gorgias
Starting at:
$10.00/month
Overview
Supportbench Logo
Supportbench
SupportBench is a customer support and service management platform that provides businesses with tools for managing customer interactions, tickets, and service level agreements (SLAs). It offers features such as multi-channel support, reporting, and analytics to help companies deliver personalize... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Gorgias Logo
Gorgias
Gorgias is a customer service and helpdesk software designed to streamline communication between businesses and their customers. It integrates with multiple e-commerce platforms and centralizes customer interactions from various channels, such as email, live chat, and social media, into one dashb... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Gorgias
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Gorgias Screenshots
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Pricing
Supportbench Logo
Supportbench
No pricing information available
Gorgias Logo
Gorgias
Free trial available
Free plan available
Billing type Recurring Subscription
Starter
$10.00
/ month
Basic
$60.00
/ month
Pro
$360.00
/ month
Advanced
$900.00
/ month
Enterprise
Contact Us
See all pricing
Reviewer's Segments
Supportbench Logo
Supportbench
Small Business
65.0%
Mid Market
26.25%
Enterprise
8.75%
Gorgias Logo
Gorgias
Small Business
82.34%
Mid Market
16.67%
Enterprise
0.99%
Deployment
Supportbench Logo
Supportbench
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Gorgias Logo
Gorgias
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Supportbench Logo
Supportbench
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Gorgias Logo
Gorgias
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Supportbench Logo
Supportbench
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Gorgias Logo
Gorgias
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Supportbench Logo
Supportbench
Total integrations: 16
  • Adobe Commerce (Magento Commerce)
  • Asana
  • Attentive
  • BigCommerce Enterprise
  • Bold
  • Facebook
  • Freshdesk
  • Gmail
  • Google Calendar
  • Helpdesk
  • HubSpot
  • Intercom
  • Jira
  • Klaviyo
  • Meta for Business
  • Microsoft Teams
  • PartnerStack
  • Postscript
  • Remarkety
  • Salesforce Sales Cloud
  • Shogun Frontend
  • Shopify
  • Slack
  • Stripe
  • Trello
  • Trustpilot
  • Twilio
  • Twitter
  • Wix Ecommerce
  • Yotpo
  • Zapier
  • Zendesk
  • Zowie
Gorgias Logo
Gorgias
Total integrations: 18
  • Adobe Commerce (Magento Commerce)
  • Asana
  • Attentive
  • BigCommerce Enterprise
  • Bold
  • Facebook
  • Freshdesk
  • Gmail
  • Google Calendar
  • Helpdesk
  • HubSpot
  • Intercom
  • Jira
  • Klaviyo
  • Meta for Business
  • Microsoft Teams
  • PartnerStack
  • Postscript
  • Remarkety
  • Salesforce Sales Cloud
  • Shogun Frontend
  • Shopify
  • Slack
  • Stripe
  • Trello
  • Trustpilot
  • Twilio
  • Twitter
  • Wix Ecommerce
  • Yotpo
  • Zapier
  • Zendesk
  • Zowie
Top Alternatives
Supportbench Logo
Supportbench
See all alternatives
Gorgias Logo
Gorgias
See all alternatives
Company Details
Supportbench Logo
Supportbench
  • By Supportbench Services Inc.
  • Located in Vancouver, BC, Canada
  • Founded in 2015
Gorgias Logo
Gorgias
  • By Gorgias Inc.
  • Located in San Francisco, California, United States
  • Founded in 2015