Supportbench vs Help Scout
Take a look at how
Supportbench
and
Help Scout
stack up against each other across pricing, features, and support
using feedback from real users like yourself.
Supportbench
scores
4.9
out of 5 from
80
reviews, while
Help Scout
has been rated
4.4
out of 5 from
401
reviews.
Findstack
offers objective and comprehensive comparisons to help you find the best
software. We may earn a referral fee when you visit a vendor through our
links.
Learn more
Supportbench
4.9
( 80 )
Help Scout
4.4
( 401 )
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At a Glance
Overview
SupportBench is a customer support and service management platform that provides businesses with tools for managing customer interactions, tickets, and service level agreements (SLAs). It offers features such as multi-channel support, reporting, and analytics to help companies deliver personalize... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 1 images
Help Scout gives growing businesses everything they need to deliver world class customer support in one simple, scalable platform. Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Standard
$25.00
/ month
Plus
$50.00
/ month
Pro
Contact Us
Reviewer's Segments
Small Business
65.0%
Mid Market
26.25%
Enterprise
8.75%
Small Business
61.85%
Mid Market
33.17%
Enterprise
4.99%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Videos
- Documentation
- Videos
Integrations
Total integrations:
16
- Agile CRM
- Asana
- Close
- CloudTalk
- Freshdesk
- Gmail
- Google Calendar
- Google Workspace
- HubSpot
- Intercom
- Intuit Mailchimp
- Jira
- Kinsta
- Microsoft Teams
- OnePageCRM
- PartnerStack
- Provide Support Live Chat
- Salesforce Sales Cloud
- Slack
- Stripe
- SurveyMonkey
- Testimonial
- Trello
- Twilio
- Zapier
- Zendesk
- Zowie
Total integrations:
13
- Agile CRM
- Asana
- Close
- CloudTalk
- Freshdesk
- Gmail
- Google Calendar
- Google Workspace
- HubSpot
- Intercom
- Intuit Mailchimp
- Jira
- Kinsta
- Microsoft Teams
- OnePageCRM
- PartnerStack
- Provide Support Live Chat
- Salesforce Sales Cloud
- Slack
- Stripe
- SurveyMonkey
- Testimonial
- Trello
- Twilio
- Zapier
- Zendesk
- Zowie
Top Alternatives
Categories
Common categories include: Help Desk Software.
Company Details
- By Supportbench Services Inc.
- Located in Vancouver, BC, Canada
- Founded in 2015
- By Help Scout Inc.
- Located in Boston, MA, USA
- Founded in 2011
