Userlike vs Zendesk Support Suite
Take a look at how Userlike and Zendesk Support Suite stack up against each other across pricing, features, and support using feedback from real users like yourself. Userlike scores 4.4 out of 5 from 453 reviews, while Zendesk Support Suite has been rated 4.3 out of 5 from 5770 reviews.
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At a Glance
Overview
Userlike is a live chat software that is largely considered one of the leading software options in its space for live chat and customer messaging in Germany. It’s a unified messaging solution that allows businesses and companies to receive messages from different channels via a central inbox. All... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Zendesk offers a complete customer service solution that’s trusted by hundreds of thousands of customers. Recognized as one of the best help desk platforms, it’s a completely scalable solution that lets users manage and respond to queries from several channels using a unified dashboard, including... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 6 images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Free
$0.00
/ month
Team
$100.00
/ month
Corporate
$320.00
/ month
Flex
Contact Us
Free trial available
Free plan available
Billing type
Recurring Subscription
Suite Team
$49.00
/ month
Suite Growth
$79.00
/ month
Suite Professional
$99.00
/ month
Suite Enterprise
$150.00
/ month
Reviewer's Segments
Small Business
79.91%
Mid Market
15.45%
Enterprise
4.64%
Small Business
42.88%
Mid Market
44.85%
Enterprise
12.27%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Integrations
Total integrations:
6
- Dropbox Business
- Gmail
- Google Analytics 360 Formerly Google Analytics Premium
- Google Forms
- Intuit Mailchimp
- Jimdo
- LiveAgent
- Microsoft Excel
- Site123
- TeamViewer
Total integrations:
6
- Dropbox Business
- Gmail
- Google Analytics 360 Formerly Google Analytics Premium
- Google Forms
- Intuit Mailchimp
- Jimdo
- LiveAgent
- Microsoft Excel
- Site123
- TeamViewer
Top Alternatives
Categories
Common categories include: Conversational Support Software.
Company Details
- By Userlike UG
- Located in Cologne, North Rhine-Westphalia, Germany
- Founded in 2011
- By Zendesk, Inc.
- Located in San Francisco, California, United States
- Founded in 2007
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