Workday vs Salesforce Service Cloud
Take a look at how
Workday
and
Salesforce Service Cloud
stack up against each other across pricing, features, and support
using feedback from real users like yourself.
Workday
scores
4.0
out of 5 from
165
reviews, while
Salesforce Service Cloud
has been rated
4.3
out of 5 from
3641
reviews.
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Methodology
Salesforce Service Cloud
4.3
( 3,641 )
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At a Glance
Overview
Workday is a cloud-based enterprise management platform that offers comprehensive solutions for financial management, human capital management (HCM), and student information systems. Designed to serve medium to large-sized organizations across various industries, Workday provides real-time analyt... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
No images available
Salesforce Service Cloud is a comprehensive customer service platform designed to help businesses manage and resolve customer inquiries efficiently. It offers a suite of tools for case management, knowledge base creation, and omnichannel support, enabling organizations to deliver personalized and... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Standard
$7.00
per / month
Professional
$15.00
per / month
Enterprise
$25.00
per / month
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter Suite
$25.00
per / month
Pro Suite
$100.00
per / month
Enterprise
$165.00
per / month
Unlimited
$330.00
per / month
Einstein 1 Service
$500.00
per / month
Pros and Cons
- Comprehensive suite integrating HR, finance, and planning
- Real-time analytics and reporting capabilities
- User-friendly interface with self-service options
- Strong security measures including data encryption and access controls
- Regular updates and feature enhancements
- Higher cost compared to some competitors
- Limited offline functionality
- Complex implementation process requiring significant time and resources
- Limited geofencing capabilities for time tracking
- No free version or public trial available
- Comprehensive omnichannel communication tools, including email, social media, and live chat
- Telephony integration allows users to make calls directly from the software
- Drag-and-drop interface makes it easy to build branded self-help portals
- AI features are available across all tiers
- Does not offer a free plan; expensive to upgrade to higher-priced plans
- Monthly billing option is only available in the lowest-priced plan (the Essentials plan)
- 24/7 phone support requires a subscription to a paid support plan
- Time-consuming setup and customization, especially after updates are released
- Not suited for beginners because of its steep learning curve
Reviewer's Segments
Small Business
10.91%
Mid Market
30.91%
Enterprise
58.18%
Small Business
20.41%
Mid Market
41.01%
Enterprise
38.59%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
35
- Adobe Acrobat DC
- Adobe Learning Manager
- Airbase
- Avature CRM
- BambooHR
- Brex
- Bullhorn ATS & CRM
- CaptivateIQ
- Carta
- Celonis
- Chatter
- CloudTalk
- CoreMedia Experience Platform
- Coursera
- Datapeople
- Deel
- Genesis Pro
- HRMWage
- Inbenta Chatbots
- Lano
- Lever
- Magic xpa Low-Code Platform
- Nintex Process Platform
- ON24
- Okta Customer Identity
- OneStream
- Oyster HR
- Papaya Global
- Personio
- QuickBooks Time
- Quickbase
- Ramp
- Remote.com
- Reputation Studio By 1440
- RingCentral MVP
- Salesforce Platform
- Skuid
- SutiHR
- Trainual
- Vinyl
- Worktech Time Attendance
- ZipRecruiter
Total integrations:
7
- Adobe Acrobat DC
- Adobe Learning Manager
- Airbase
- Avature CRM
- BambooHR
- Brex
- Bullhorn ATS & CRM
- CaptivateIQ
- Carta
- Celonis
- Chatter
- CloudTalk
- CoreMedia Experience Platform
- Coursera
- Datapeople
- Deel
- Genesis Pro
- HRMWage
- Inbenta Chatbots
- Lano
- Lever
- Magic xpa Low-Code Platform
- Nintex Process Platform
- ON24
- Okta Customer Identity
- OneStream
- Oyster HR
- Papaya Global
- Personio
- QuickBooks Time
- Quickbase
- Ramp
- Remote.com
- Reputation Studio By 1440
- RingCentral MVP
- Salesforce Platform
- Skuid
- SutiHR
- Trainual
- Vinyl
- Worktech Time Attendance
- ZipRecruiter
Top Alternatives
Categories
No common categories found.
Company Details
- By Workday, Inc.
- Located in Pleasanton, California, USA
- Founded in 2005
- By Salesforce
- Located in San Francisco, California
- Founded in 1999
