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Methodology
Zoho Assist
4.6
( 370 )
Start selling digital products with Crevio
5.0
(1)
Free plan available
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At a Glance
Overview
Viewabo is a remote visual support platform that lets support agents see exactly what a customer sees via their smartphone camera without requiring any app install or customer account. Agents operate from a modern desktop browser while customers join via an app-less iOS or Android browser link. V... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
Zoho Assist is a cloud-based remote support and remote access software designed for businesses to provide seamless customer and employee support. It enables secure, on-demand connections with remote devices, including PCs, laptops, and mobile phones. With features like multi-platform support, una... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter (Annual Billing)
$79.00
/ month
Starter (Monthly Billing)
$99.00
/ month
Growth (Annual Billing)
$199.00
/ month
Growth (Monthly Billing)
$249.00
/ month
Scale (Annual Billing)
$399.00
/ month
Scale (Monthly Billing)
$499.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
Unattended Access - Standard
$12.00
/ month
Remote Support - Standard
$12.00
/ month
Remote Support - Professional
$18.00
/ month
Unattended Access - Professional
$18.00
/ month
Enterprise
$28.00
/ year
Pros and Cons
- No app install or customer account required, lowering friction and improving adoption.
- Unlimited seats across self-service plans (no per-agent pricing).
- Recording retention options, secure shareable recordings, annotations and snapshots.
- Transparent pricing with clear overage rates.
- Helps reduce field dispatches and in-person visits for diagnosis and warranty triage.
- No public API, limiting custom integrations or embedding in wider systems.
- Limited confirmed integrations (Zendesk and Five9 only).
- Localization / multi-language support not clearly available; documentation appears English-only.
- Asynchronous/offline video capture appears deprecated or limited to legacy plans.
- Dependent on browser compatibility; some phone/browser combinations can fail per user reviews.
Not enough data available.
Not enough data available.
Reviewer's Segments
Small Business
50.0%
Mid Market
50.0%
Enterprise
0.0%
Small Business
74.59%
Mid Market
18.92%
Enterprise
6.49%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- In Person
- Live Online
- Videos
- Webinars
- Documentation
- In Person
- Live Online
- Videos
- Webinars
Integrations
Total integrations:
15
- Asana
- Freshdesk
- Google Workspace
- HubSpot
- Intercom
- Jira
- Microsoft Teams
- Pipedrive
- ServiceNow App Engine
- Shopify
- Slack
- Trello
- Twilio
- Xero
- Zendesk
- Zendesk Chat
- Zoho Bookings
- Zoho CRM
- Zoho Desk
- Zoho Flow
- Zoho Projects
- Zoho SalesIQ
- Zoom
Total integrations:
12
- Asana
- Freshdesk
- Google Workspace
- HubSpot
- Intercom
- Jira
- Microsoft Teams
- Pipedrive
- ServiceNow App Engine
- Shopify
- Slack
- Trello
- Twilio
- Xero
- Zendesk
- Zendesk Chat
- Zoho Bookings
- Zoho CRM
- Zoho Desk
- Zoho Flow
- Zoho Projects
- Zoho SalesIQ
- Zoom
Top Alternatives
Categories
Common categories include: Remote Support Software.
Company Details
- By Viewabo, Inc.
- Located in San Francisco, CA, United States
- Founded in 2020
- By Zoho Corporation
- Located in Chennai, Tamil Nadu
- Founded in 2000
