Zoho Desk vs Nextiva

Take a look at how Zoho Desk and Nextiva stack up against each other across pricing, features, and support using feedback from real users like yourself. Zoho Desk scores 4.4 out of 5 from 5205 reviews, while Nextiva has been rated 4.5 out of 5 from 3028 reviews.
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Zoho Desk Logo

Zoho Desk

4.4
(5,205)
Nextiva Logo

Nextiva

4.5
(3,028)
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At a Glance
Zoho Desk Logo
Zoho Desk
Starting at:
$20.00/month
Nextiva Logo
Nextiva
Starting at:
$25.95/month
Overview
Zoho Desk Logo
Zoho Desk
Zoho Desk is a longstanding name in its category that offers feature rich automation tools that help make your agents job easier and more efficient. One of their most lauded features includes an AI assistant that can identity repeated keywords and opinions in customers’ text to analyze customer m... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Zoho Desk
View 6 images
Zoho Desk Screenshots
Zoho Desk screenshot 1
Zoho Desk screenshot 2
Zoho Desk screenshot 3
Zoho Desk screenshot 4
Zoho Desk screenshot 5
Zoho Desk Homepage
Zoho Desk Homepage
Nextiva Logo
Nextiva
Nextiva is a top-rated business phone solution that is one of the most well-known options available today. The platform transforms the communication strategy of businesses that leverage its all-in-one service and cloud-based communication features. The solution also offers flexible pricing plans ... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Nextiva
View 6 images
Nextiva Screenshots
Nextiva screenshot 1
Nextiva screenshot 2
Nextiva screenshot 3
Nextiva screenshot 4
Nextiva screenshot 5
Nextiva screenshot 6
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Pricing
Zoho Desk Logo
Zoho Desk
Free trial available
Free plan available
Billing type Recurring Subscription
Standard
$20.00
/ month
Professional
$35.00
/ month
Enterprise
$50.00
/ month
See all pricing
Nextiva Logo
Nextiva
Free trial available
Free plan available
Billing type Recurring Subscription
Essential
$25.95
/ month
Professional
$30.95
/ month
Enterprise
$40.95
/ month
See all pricing
Pros and Cons
Zoho Desk Logo
Zoho Desk
Pros
  • There are plenty of reporting features that provide customer insights and agent performance data
  • A range of templates are available to help you respond to customers quickly and effectively
  • You get real-time insights into support operations
  • There’s a good free plan for new users
Cons
  • The wealth of features on offer can make it harder for beginners to pick up the software.
Nextiva Logo
Nextiva
Pros

Not enough data available.

Cons

Not enough data available.

Reviewer's Segments
Zoho Desk Logo
Zoho Desk
Small Business
71.7%
Mid Market
24.65%
Enterprise
3.65%
Nextiva Logo
Nextiva
Small Business
77.94%
Mid Market
20.94%
Enterprise
1.12%
Deployment
Zoho Desk Logo
Zoho Desk
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Nextiva Logo
Nextiva
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Zoho Desk Logo
Zoho Desk
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Nextiva Logo
Nextiva
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Zoho Desk Logo
Zoho Desk
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Nextiva Logo
Nextiva
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Zoho Desk Logo
Zoho Desk
Total integrations: 27
  • Act!
  • Adobe Connect
  • Asana
  • Bigin by Zoho CRM
  • Bullhorn ATS & CRM
  • Clearbit
  • GoTo Connect
  • Google Workspace
  • Grammarly
  • Helpdesk
  • HubSpot CRM
  • Intuit Mailchimp
  • Jira
  • Microsoft Teams
  • Pinecone
  • Ring Central
  • Rippling
  • Smith.ai Live Website Chat
  • SurveyMonkey
  • TeamViewer
  • Zoho Assist
  • Zoho Bookings
  • Zoho CRM
  • Zoho Cliq
  • Zoho Creator
  • Zoho Flow
  • Zoho Forms
  • Zoho Marketing Automation
  • Zoho Projects
  • Zoho Sign
  • Zoho Social
  • Zoho Sprints
  • Zoho Subscriptions
  • Zoho Vault
Nextiva Logo
Nextiva
Total integrations: 8
  • Act!
  • Adobe Connect
  • Asana
  • Bigin by Zoho CRM
  • Bullhorn ATS & CRM
  • Clearbit
  • GoTo Connect
  • Google Workspace
  • Grammarly
  • Helpdesk
  • HubSpot CRM
  • Intuit Mailchimp
  • Jira
  • Microsoft Teams
  • Pinecone
  • Ring Central
  • Rippling
  • Smith.ai Live Website Chat
  • SurveyMonkey
  • TeamViewer
  • Zoho Assist
  • Zoho Bookings
  • Zoho CRM
  • Zoho Cliq
  • Zoho Creator
  • Zoho Flow
  • Zoho Forms
  • Zoho Marketing Automation
  • Zoho Projects
  • Zoho Sign
  • Zoho Social
  • Zoho Sprints
  • Zoho Subscriptions
  • Zoho Vault
Top Alternatives
Zoho Desk Logo
Zoho Desk
See all alternatives
Nextiva Logo
Nextiva
See all alternatives
Company Details
Zoho Desk Logo
Zoho Desk
  • By Zoho Corporation
  • Located in Chennai, Tamil Nadu
  • Founded in 2000
Nextiva Logo
Nextiva
  • By Nextiva, Inc.
  • Located in Scottsdale, Arizona, United States
  • Founded in 2008