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Zoho Desk vs Nextiva Comparison

Zoho Desk vs Nextiva Comparison
Zoho Desk

At a Glance

4.4

Help Desk Software

Starting at $20

Per Month

4.4

VoIP Providers

Starting at $25.95

Per Month

Overview

Zoho Desk

Zoho Desk is a longstanding name in its category that offers feature rich automation tools that help make your agents job easier and more efficient. One of their most lauded features includes an AI assistant that can identity repeated keywords and opinions in customers’ text to analyze customer mood…  Learn more

Target Market

Enterprise

Mid Market

Small Business

Nextiva

Nextiva is a top-rated business phone solution that is one of the most well-known options available today. The platform transforms the communication strategy of businesses that leverage its all-in-one service and cloud-based communication features. The solution also offers flexible pricing plans and…  Learn more

Target Market

Enterprise

Mid Market

Small Business

Pricing

Standard

$20

Per Month

Professional

$35

Per Month

Enterprise

$50

Per Month

See Pricing Details

Free Trial Available

Pricing Available

Essential

$25.95

Per Month

Professional

$30.95

Per Month

Enterprise

$40.95

Per Month

See Pricing Details

Free Trial Available

Pricing Available

Pros & Cons

Zoho Desk Pros

  • There are plenty of reporting features that provide customer insights and agent performance data
  • A range of templates are available to help you respond to customers quickly and effectively
  • You get real-time insights into support operations
  • There’s a good free plan for new users

Zoho Desk Cons

  • The wealth of features on offer can make it harder for beginners to pick up the software.

Nextiva Pros

There is not sufficient information

Nextiva Cons

There is not sufficient information

Screenshots

Zoho Desk

Nextiva

Videos

Zoho Desk

Nextiva

Top Alternatives

Agile CRM

4.0

Starting at $0

Per Month

Gold-Vision

5.0

Starting at $32.50

per user, per month

Appy Pie

4.7

Starting at $16

Per Month

CloudTalk

4.2

Starting at $25

Per Month

Freshdesk Contact Center

4.1

Starting at $0

Per Month

Grasshopper

4.1

Starting at $29

Per Month

Deployment

Cloud, SaaS, Web-Based

Support

24/7 (Live rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

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