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Zoho Desk vs Zendesk Support Suite Comparison

Zoho Desk vs Zendesk Support Suite Comparison
Zoho Desk
Zendesk Support Suite

At a Glance

4.4

Help Desk Software

Starting at $20

Per Month

4.3

Help Desk Software

Starting at $49

Per Month

Overview

Zoho Desk

Zoho Desk is a longstanding name in its category that offers feature rich automation tools that help make your agents job easier and more efficient. One of their most lauded features includes an AI assistant that can identity repeated keywords and opinions in customers’ text to analyze customer mood…  Learn more

Target Market

Enterprise

Mid Market

Small Business

Zendesk Support Suite

Zendesk offers a complete customer service solution that’s trusted by hundreds of thousands of customers. Recognized as one of the best help desk platforms, it’s a completely scalable solution that lets users manage and respond to queries from several channels using a unified dashboard, including so…  Learn more

Target Market

Enterprise

Mid Market

Small Business

Pricing

Standard

$20

Per Month

Professional

$35

Per Month

Enterprise

$50

Per Month

See Pricing Details

Free Trial Available

Pricing Available

Suite Team

$49

Per Month

Suite Growth

79

Per Month

Suite Professional

$99

Per Month

Suite Enterprise

$150

Per Month

Free Trial Available

Pricing Available

Pros & Cons

Zoho Desk Pros

  • There are plenty of reporting features that provide customer insights and agent performance data
  • A range of templates are available to help you respond to customers quickly and effectively
  • You get real-time insights into support operations
  • There’s a good free plan for new users

Zoho Desk Cons

  • The wealth of features on offer can make it harder for beginners to pick up the software.

Zendesk Support Suite Pros

There is not sufficient information

Zendesk Support Suite Cons

There is not sufficient information

Screenshots

Zoho Desk

Zendesk Support Suite

Videos

Zoho Desk

Zendesk Support Suite

Top Alternatives

Agile CRM

4.0

Starting at $0

Per Month

Gold-Vision

5.0

Starting at $32.50

per user, per month

Appy Pie

4.7

Starting at $16

Per Month

Agile CRM

4.0

Starting at $0

Per Month

Gold-Vision

5.0

Starting at $32.50

per user, per month

Appy Pie

4.7

Starting at $16

Per Month

Deployment

Cloud, SaaS, Web-Based

Cloud, SaaS, Web-Based

Support

24/7 (Live rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

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