BambooHR Reviews: 4.5/5 — Highly Rated

I love the way Bamboo presents its information for each employee. It is very user-friendly and easy to navigate. The tabs make it easy to find information as well. It integrated well into our current programs. Its features have also made it easy to be a one-stop shop for all our hr needs.

I am not sure about this one, as I have not found anything that I dislike about BambooHR yet.

It is solving our onboarding needs, which has made the process seamless. It also solves our performance management needs, which helps us to keep track and store the data on each employee and comments that have been recorded, which helps employees improve their performance and career path goals. We really like the payroll tool as it makes paying employees easier than tools we have used in the past.

My favorites are time tracking and reporting, how easy it is to get ahold of customer support and how nice and helpful they are. Now that I can run payroll in Bamboo I really like that too.

I would like to see more options added to the report customization.

A lot, specially on the settings, creating time off policies and, whenever I have a quick question I know that I can just jump on the chat support and get help.

Excellent support through each stage of the process, with great customer service

Nothing at all! no reason for us to complain

Onboarding was a major issue for us which BambooHR has completed solved

I like how easy it is to use. Employees need very little training and it all just makes sense.

Nothing yet. Everythign so far has been great.

It organizes the comapny with having an HRIS now.

I can go in and it answers any questions I may have about my employment without having to actually ask someone. I use it often to check my PTO, request time off, and see my team member's birthdays and anniversaries.

Theres nothing I dislike. I enjoy it overall

I don't have to ask my supervisor for PTO face-to-face, makes it way less intimidating.

Saves time and manual work in the hiring process.

No negative feedback, except for the fact that I need to learn more about it.

Hiring simply.

I like how user-friendly Bamboo's website is. The layout is clear and and comes with so many options. As someone who uses Bamboo on a daily basis, I'm really satisfied with what they offer. If I have any issues, their customer service is always quick to respond and friendly to work with.

There's really nothing I don't like about BambooHR.

Most recently, Bamboo has been wokring on the switch from TRAX Payroll, to having the payroll processed directly through the BambooHR site. This has made the steps of payroll more concise and increased the layout. As the administrator of our company that processes payroll on a bi-weeky basis, this change has been huge.

everything, is ease ease of implementation customer support

I dont have any complaint about bamboo is really a great app

reports

The entire portal is so easy to access with a simple UI, big fonts, divided sections relevantly and with so many other features, we never miss any update or action item.

Loading time from one tab to another. It's not too much but feel like can be optimised further.

All the information is now on 1 platform and very easily accessible which previously we had to do via excel sheets or using multiple softwares. All the employee related docs are now properly stored here whereas previously it was only google drives.

(a) It is really helpful in generating the required reports and also has the ability to tag as much of personal and professional information of an employee. (b) It is helpful in getting the relevant data of any employee which would help in creating a trend line for business decisions

It is difficult to regularize the attendance management and exit management for the employees from different locations.

Leave Management, Policy Management, Onboarding and Offboarding modules are easily managed using BambooHR tool.

BambooHR is an amazing platform to run many different elements of your daily operations out of, as well as the bigger picture and less frequent tasks. Rather than having multiple systems, websites or accounts to manage for your company's hiring, payroll, benefits, etc processes - having somewhere (and with great customer support too) that is an "all in one" has been incredibly helpful for our company's efficiency. I personally help manage multiple EINs for our parent company, and have been a part of the implementation process for a few of them. We have had great support throughout every step of the process. Whether it be via chat, emails or a phone call, everyone on BambooHR's team is kind and helpful.

In the middle of one of our EINs implementations is when the payroll system (TRAXPayroll) was implemented from their third party website directly into BambooHR's platform. It wouldn't have been the choice timing for our company, as we weren't sure if certain migration issues were caused by the change or if we missed details during implementation. While the support during implementation was helpful, the team past that point is still helpful to resolve any lingering issues or challenges.

Current problems that BambooHR are helping solve include tax related issues that came up during implementation of new EINs. Having the support is great.

The various modules are easy to use; customise and update. We use the Hiring / Onboarding / Offboarding as well as all the other features. The ability to create form to be completed and signed by team members is invaluable and used for all our confidential and compliance records. I find that I use Bamboohr every day. It also integrates with our Training platform - making training seamless. The initial implementaion was really easy and the support team was very responsive when I needed help.

There is no option to mark anyone as a "Hybrid Worker"

Bamboohr keeps all HR documentation in one platform, removing the need for complex spreadsheets.

I knew Bamboo was something special before they grew to the size they are now. The system is user-friendly for both admins and employees, it's an all in one stop for all things HR and payroll, and it keeps everything in one place for ease of access when you need it. I love it!

I wish the announcements were more customizable. The template is pretty generic - I wish it was more of true email template like you get with Constant Contact or working in a PDF. It makes our weekly announcements look pretty generic - you can't really format the pictures or text very well. I also wish the org chart was more customizable.

All of our hiring and onboarding, all of our policies and procedures, all of our training, all of our payroll, performance mgmt, employee lifecycle, offboarding, weekly announcements (newsletters) and communications to employees. It's truly a one stop fits all. There are the eNPS feedback services along with the easy integration features to Motivosity for recognition programs. We'll be implementing Compease soon and I know it will be a breeze with Bamboo's system and support team.

It's all on one platform, flexible for employer and employee, it's custumizable and has nice reporting features and analytics. Great customer support.

I wish we can use it for payroll in Canada.

recruitment, talent pool, time tracking (timesheets and time off ); HR metrics, reports, analytics.

Easy integration and has all the HR features

Support may be slightly slow due to timezone

HR and Asset management. Integration with Okra for user lifecycle management

Bamboo provides an efficient process to onboarding and people management

Bamboo can work on improving features for ease of access with time clock management

Bamboo has allowed us to centralize our processes into one platform

BambooHR's interface is user-friendly. Our employees were excited to have an easy to use method for requesting time off. It has helped our HR team streamline recruiting efforts and performance management. The reporting capabilities allow us to compare performance results with data collected external surveys. We have not utilized pulse surveys but plan to in the future. The celebrations section encourages our employees to celebrate one another, whether it is anniversaries or birthdays. These small reminders help us to intentionally connect with our remote employees. There are less customization options than you would see in a Paylocity or ADP. This is a plus for our organization because of our size. BambooHR continusly looks for ways to add to their system and offerings. Our team looks forward to growing alongside them! I cannot recommend BambooHR enough!!!

BambooHR does not assign an account representative to clients. The only point of contact is the customer service line. This can be frustrating when trying to collect data on their security measures. We are a financial institution and go through regular audits. Since BambooHR is a smaller HRIS system, there are less capabilities to connect with benefit admin systems that can be accessed through benefit brokers. I expect this to change as the system continues to grow. I hope to see Bamboo offer ACA reporting in the future. They currently refer customers to a third-party for an additional fee. BambooHR can be used to track training completion, but it can be frustrating to use. I hope to see this feature improve in the future.

Our organization is in growth mode, and we have hired 80 people in the last four years (including interns). The recruiting model has been extremely helpful in tracking our candidates and creating open conversations between hiring leads and HR. We will be switching to BambooHR payroll next year in hopes we will save time by accessing all the data we need in one system, particularly for total compensation statements. Performance management has created more opportunities for supervisors to gather feedback from peers on their direct reports. This data is confidential and essential to helping our managers coach and guide their people to success.

I love how I can see who on my team is out on any given day in the calendar. I also love the feedback and assessments feature! It's a great tool that we use quarterly for 1:1 assessments as well as random 360 feedback.

The vacation policies are a little difficult to navigate both on the administrative side as well as placing a time of leave. I would also love to see a section on individual profile's reserved for recording HR conversations and decisions (like recording a log of performance failures and including a 60-day improvement plan).

It is our centralized Human Resources hub and serves as a largely beneficial tool in logging payment, job history, reporting structures, etc. I would love to see the ability to integrate a solid line - dotted line reporting structure.

I work with several small companies and we all use BambooHR a bit differently. I love the simplicity of the system but love the support from the Support Heroes. I am always learning new tips and tricks to better optimize the functionality and deliver more solutions to our clients. I also, really like the little fun comments and greetings that are scattered through the system. I also really appreciate that there is a separate support team for BambooHR and TRAX payroll. The integration of TRAX payroll into BambooHR has gone really smoothly. I started processing payroll in BambooHR right away and it's been a simpler, easier, and faster process.

There are two areas that I am not challenged with. The first is that Holiday pay is not separated from the employee paychecks. Any holiday hours/pay is combined and only labeled with Regular hours. Employees often ask if they've been paid for their holiday hours and it takes additional communication to share that. Also, the library of resources is difficult to search and navigate. Once I get there it's challenging to find what I need and I tend to spend a lot of wasted time getting to what I want/need.

Payroll, Organization, Efficiency, Communication, Automation.

Comprehensive employee profiles and reporting.

Time clock (referred to as time tracking) needs to be fleshed out more and act like a time clock program, many more features and controls needed.

Tracking employee cycles, vacation, salaries.

BambooHR is one of our favorite tools that we use! It makes tracking employee information and the HR process so much easier! I would recommend it to anyone that needs a way to keep up with employee information, payroll, benefits, and pto. Even the onboarding process feels so much smoother and feels really inviting to new employees!

I do wish that there were more bundles available with the different features. It's expensive to add on every feature and not super feasible for some business owners. I also wish that you could schedule annoucements to go out at a certain time.

Solves our time tracking, benefit enrollment, onboarding process, and storing employee information. This saves us so much time and makes it so much easier to find employee information!

Bamboo has streamlined payroll for our organization and made the process so much easier! Our employees like it for it's ease and elimination of paper timesheets. They can access Bamboo on their phone or via the web. As the person processing payroll, I no longer have to remind people to turn in their timesheets nor correct mistakes on paper timesheets. It has been a game changer for all of us!

There have been glitches in the app after some updates. In and out times sometimes cannot be entered. This is usually corrected by deleting the app and reinstalling it, but having to do this after every few updates gets a little frustrating.

Bamboo has simplified time tracking for our employees and made payroll processing a breeze for me. Our organization also uses Bamboo in the hiring process. We can keep track of candidates and onboarding a new employee is easy and consistent. We have just begun using the performance managamement piece and so far we are fidning it to be easy and productive. We have also found Bamboo helpful when an employee leaves the organization.

Exceptional customer service that listens and always has a solution. If there is a better way, the team automatically suggests the idea for future project updates. User-friendly interface, which makes training employees easy. Employees love using the app for time off requests and viewing the calendar.

There are a few things I would improve, but I know the team is always listening to suggestions. I'd love the ability to add company events to the calendar, and I would like the ability to rework the home page and "lock" it for employees so they are able to see the important things.

The ATS makes it easy to track, organize, and rank candidates. The intregration between ATS and onboarding is seamless, and I avoid double-entry by simply moving a candidate into the system for onboarding.

Its ease of use both from a HR perspective and from the staff perspective. Noboby, regardless of their computer skills has ever had an issue with it.

If we would like to change a function that doesnt wrk well for us, it is alomst impossible. Also we are Irish Based and some of the terminilogy is more US based but this cannot be changed. I would like if certain elements could be made bespoke.

Before Bamboo HR we had no internal HR system, no way of tracing leave adequately and no staff directory - Bamboo HR in an instant fixed all of these issues and made our jobs a lot easier

Really easy to find what I'm looking for - colleagues on leave, org chart, historic info about my employment

I like to view the Who's out widget as a calendar with all staff but it resets to it's default state every time.

It's just the HR platform my employer currently uses. Easier to use than some of the others we've had in the past.

Having all of the icons clearly labled, the help menu gives percise instructions

Setting up edits and appovals can sometimes be a challenge

Time reporting, time tracking, requesting off

Ease of use for employees and HR staff. The onboarding process and employee self-service help drive employee satisfaction.

Custom permissions can be difficult to figure out easily.

Core HR functions that allow the employee to provide all of the needed information to the company. Also payroll and employment documentation.

BambooHR is a high-performing platform that is extremely easy to use. I love having all of our employee information in one place and being able to complete tasks from a central location.

Something BambooHR could improve on is helping businesses understand more about specific use cases for their company in order to maximize their use of the platform.

BambooHR solves our problem of having a variety of employee files stored in different formats and different places. BambooHR helps us stay consistent and compliant. We also love that BambooHR makes payroll simple.

When we began using BambooHR, we were already impressed with the features and customization. When we found some features we needed were missing or not working optimally, we submitted our concerns through their product feedback form and BambooHR updated their software to specifically meet our needs.

We love BambooHR. As we have grown more comfortable using it we have wished we had a little more room to customize certain features, like access levels and standard reports, to meet our needs. BambooHR can only calculate workweeks based on days (Sunday-Saturday) and not times (Sun 8:00 AM-Sun 7:59 AM), which makes payroll/overtime calculations difficult for our shift workers.

Before BambooHR our personnel files were a mess! Keeping up with expiring documents for 100+ employees was a nightmare. BambooHR's customizable employee info and email alerts have made keeping up with documents and background checks incredibly user-friendly for admins, managers, and the employees themselves.

Easy to manage employee accounts, PTO and benefits.

Time tracking does not yet work for our needs to track after hours calls for maintenance work orders.

Employee account management is invaluable. We are able to easily see the progression of each employee's job, pay, title, manager, etc.