Bloomreach Commerce Experience Cloud Reviews & Product Details

Personalization: Bloomreach enables businesses to deliver personalized experiences to their users based on user behavior, preferences, and other relevant data. Optimization: Bloomreach helps businesses optimize their digital experiences by analyzing user behavior, testing different variations, and identifying opportunities for improvement. Analytics and Insights: Bloomreach provides analytics and insights to help businesses understand user behavior, measure the performance of their digital experiences, and make data-driven decisions for optimization and personalization.

Sometimes the documentation doesn't quite answer the questions that you have.

Bloomreach solves several critical business problems related to digital experience management, personalization, and optimization. As a business we weren't able to deliver personalised experience to our customers.Bloomreach helps solve this problem by providing tools and capabilities for personalization, allowing businesses to tailor content, product recommendations, and marketing messages to individual customer preferences and behaviors.

What I like the most about Bloomreach is that it's user-friendly. I like that we can build scenarios by drag and drop. I found it easy to edit/make emails too. Intenally we had a training session for a few hours, and I could alrady start using the features after the session which was amazing. Sometimes, I struggle to understand terms in Bloomreach but there are excellent documentations that is easy to find the information I want. My favorite part when struggling is the live chat feature where we can communicate with Bloomreach professionals in no time and you get perfect answer every time. They are fast, knowledgeble and helpful that makes my journey with Bloomreach super positive!

Since I'm considered as a beginner, sometimes it's difficult to understand the meaning of each term. And what each metric is for. I believe it just takes time in the beginning to get used to all of it and I know that they are willing to help with those questions so I'm not that worried.

CRM email marketing that was high cost and set content. Bloomreach is benefitial both from the budget and user perspecvites.

It is a best platform to get fastest growth in this E-Commerce market

It takes time but every good result takes time

First and the best it the marketing automation and second is E merchandising

Variety of features Customer Support User friendly Ease of Integration

Interruptions when created by import events

Our various business departments use the platform to act proactively with existing customers and prospects.

It was a very easy platform to adjust to, from someone who has only used a small number of CRM softwares. Great live support functionality with knowledgable helpers.

Custom reporting is great, however the in-platform scenario reporting could use improving, in terms of layout and ease of use.

Being able to have one platform to manage customer data and CRM scheduled sends and trigger emails.

Bloomreach is an extremely fluid system. Quick in response but has no shortage of potential avenues to explore. It is very intuitive and I feel I have learnt how to use the system quickly due to its usability, however there is plenty more to discover to help take my companies communications to the next level. The reporting is highly visual and it is straightforward to build powerful insights and segmentations that will drive our business forward.

Some of the integrations with our business has a initial sticking point. Working in the holiday sector we refer to specific events that occur in the future at a certain point. Our emails have to refer to the specific events at a point in time which initially wasn't native to the platform. The team at bloomreach however have been extremely supportive and managed to use their aggregation to overcome this. They have also built a new group by function to enable us to look at the latest instance which is required for our business.

Developing a deep personalisation by creating unique communications in a wasn't use quick way.

It's a very visual platform which makes it easy to build CRM flows, recommendations, and emails. The customer support are super helpful and fast to respond.

It can be quite difficult to edit HTML since the box is so small. I think this has recently been remedied though but it's still a bit buggy.

It's helping us get the right products to the right customers with recommendations and segmentations. It's very smart and allows us to customise these recommendations down to a very granular level.

It gives me as a marketing automation specialist a great number of possibilities and flexibility. I have great experience with many of the customer support team where they do their best to solve my issue.

The integration with facebook & Google Ads is very limited - i am referring to the identifying ID's use.

Integrations with many platforms which makes the work of other departments easier. Being able to create custom integrations is very appreciated.

I like the most how simple is interfWhat I like most about it is how easy this work environment is, especially for a beginner. Everything is clear and easy to follow. However, that doesn't mean that a more experienced person can't use the more advanced features of this tool. What I would like to highlight is the customer support, where they were able to help me with my problem within minutes

I don't have much experience yet to reveal any shortcomings.

Makes it easier for us to target our customers

platform easy to add ans integrate on the sites and manage

Some documentation isn't clear maybe has more examples

For our customers/clients has a lot of benefits