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Bonsai
Everything you need to run your business.
4.3
(93)
by Bonsai
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Bonsai Reviews & Product Details

Bonsai Overview
What is Bonsai?

Bonsai’s all-in-one product suite with smart automation lets you focus on your passion, not your paperwork. Bonsai integrates and automates every step of your business so it runs seamlessly - from proposal to tax season.

Company Bonsai
Year founded 2016
Company size 11-50 employees
Headquarters San Francisco, California
Social Media
Bonsai Categories on Findstack
Bonsai Product Details
Segment
Small Business
Deployment Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Bonsai Media
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: May 18, 2024
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93 Bonsai Reviews
4.3 out of 5
Small Business (50 or fewer emp.)
Dec 23, 2023
 Source
Overall Rating:
0.0
AG
Verified Reviewer
Share
"BEWARE!! Worst company I've ever dealt with."
What do you like best about Bonsai?

Nothing. I liked nothing. They have the worst customer service, and I never received my funds.

What do you dislike about Bonsai?

If I could leave a ZERO star, I would. This is the absolute worst company I've ever stumbled across. I am a freelance social media manager and I was attempting to make invoices for my clients through Hello Bonsai. The invoice sending was successful, and my clients were able to easily pay. At that point, Hello Bonsai decided not to release the funds to me. Instead they continued to ask extremely vague questions about my business that led to them saying I couldn't provide them with enough information to validate my business. Vague questions where it was impossible for me to provide a suitable answer. So my belief is that this was intentional to keep the funds for themselves. I even went to the trouble of having an executive, from the company that hired me, write and sign a letter stating they hired me to do their social media management. That still wasn't good enough for them to release my funds. I also provided website addresses, Instagram handles, marketing strategies from private meetings within my company, and much much more. None of it was "apparently" sufficient. Additionally, multiple people were responding to the support messages from Bonsai, and none of them were in the loop with each other on what I had already provided. So I went in circles and provided duplicate information to Bonsai at least 5 separate times. All of which was never "enough info". I cannot stress enough that no one should ever ever use this company. They are FRAUD and they intentionally make it impossible to get your funds. I'm hoping that my client gets refunded, but who knows if that will happen. I opened an online investigation of their website and services, so maybe soon they will be shut down for good. BEWARE!!!!!!!!!!!!!!

What problems is Bonsai solving and how is that benefiting you?

They are not solving any issues. I ended up having to cancel my account completely and ask them to refund my client, which I'm hoping they actually do. I have very little faith in that, however. An investigation has been launched against Hello Bonsai.

Small Business (50 or fewer emp.)
Apr 17, 2023
 Source
Overall Rating:
0.0
AG
Verified Reviewer
Share
"Use any other app"
What do you like best about Bonsai?

The UI and supposed ease of use. It sold me a mixed bag of seemlingly awesome features, none of which I was able to access based on not being paid out by the platform.

What do you dislike about Bonsai?

Bonsai makes it incredibly difficult to issue payment. It held 10 figures worth of money in limbo from me for about a month before I decided to issue a refund to my client, cancel the account, and look for a different option to receive payment. Not to mention, I reached out to support numerous times without a single answer.

What problems is Bonsai solving and how is that benefiting you?

They didn't solve any of my problems, in fact, they gave my money problems. When looking for a service to collect payment, receiving said payment should be easy. It's not.

Small Business (50 or fewer emp.)
Jan 17, 2023
 Source
Overall Rating:
0.0
AG
Verified Reviewer
Share
"Worse customer service experience I ever had"
What do you like best about Bonsai?

User interface is very good. Good functionality. I have no comlaints about their software product.

What do you dislike about Bonsai?

Absolutely ZERO customer service. If you have ANY billing problem -- like your customer miskeys a credit card number -- you will NEVER get it resolved.

What problems is Bonsai solving and how is that benefiting you?

Invoicing service.