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Bonsai Invoice Management Software logo
Bonsai
Everything you need to run your business.
4.4

( 93 )

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Bonsai Reviews: 4.4/5 — Solid Choice

Bonsai Overview
What is Bonsai?

Bonsai’s all-in-one product suite with smart automation lets you focus on your passion, not your paperwork. Bonsai integrates and automates every step of your business so it runs seamlessly - from proposal to tax season.

Company Bonsai
Year founded 2016
Company size 11-50 employees
Headquarters San Francisco, California
Social Media
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Bonsai Product Details
Segment
Small Business
Deployment Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Bonsai Features
Approval Workflows
Audit Trail
Automated Invoicing
Bank Reconciliation
Batch Processing
Client Management
Contact Database
Credit Note Management
Custom Fields
Customizable Templates
Discount Management
Document Storage
Electronic Payments
Expense Tracking
Integration with Accounting Software
Invoice History
Invoice Scheduling
Late Payment Reminders
Mobile Access
Multi-Currency Support
Multi-language Support
PDF Export
Partial Payments
Payment Tracking
Project Billing
Recurring Billing
Reporting and Analytics
Role-Based Access Control
Tax Calculation
Time Tracking
Bonsai Media
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Bonsai Screenshots
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: April 26, 2026
Bonsai Invoice Management Software logo
93 Bonsai Reviews
4.4 out of 5
Small Business (50 or fewer emp.)
Apr 17, 2023
 Source
Overall Rating:
1.0
AG
Verified Reviewer
Founder
Share
"Use any other app"
What do you like best about Bonsai?

The UI and supposed ease of use. It sold me a mixed bag of seemlingly awesome features, none of which I was able to access based on not being paid out by the platform.

What do you dislike about Bonsai?

Bonsai makes it incredibly difficult to issue payment. It held 10 figures worth of money in limbo from me for about a month before I decided to issue a refund to my client, cancel the account, and look for a different option to receive payment. Not to mention, I reached out to support numerous times without a single answer.

What problems is Bonsai solving and how is that benefiting you?

They didn't solve any of my problems, in fact, they gave my money problems. When looking for a service to collect payment, receiving said payment should be easy. It's not.

Small Business (50 or fewer emp.)
Mar 29, 2023
 Source
Overall Rating:
1.0
MJ
Marissa J.
Founder
Share
"WORST CUSTOMER SERVICE - DO NOT SIGN UP"
What do you like best about Bonsai?

Time tracking. That's about after this expericne.

What do you dislike about Bonsai?

I have never experienced such bad customer service from any company and platform (especially a TECH company) as I have with Baonsai. My funds got put into a ghost account and I have sent so many emails and no response. When someone did eventually respond they closed the case. There is no assistance from their team on how to help me in this situation. The chat on their website does not work, no one responds, and it's an automated email. I will be canceling all my accounts with them. What tech company that is a payment software provider does not help their customers when they don't receive their funds?

What problems is Bonsai solving and how is that benefiting you?

Nothing - the worst customer service. If anything probably only the time tracking.

Small Business (50 or fewer emp.)
Jan 17, 2023
 Source
Overall Rating:
1.0
AG
Verified Reviewer
Founder
Share
"Worse customer service experience I ever had"
What do you like best about Bonsai?

User interface is very good. Good functionality. I have no comlaints about their software product.

What do you dislike about Bonsai?

Absolutely ZERO customer service. If you have ANY billing problem -- like your customer miskeys a credit card number -- you will NEVER get it resolved.

What problems is Bonsai solving and how is that benefiting you?

Invoicing service.