Bonsai Reviews: 4.4/5 — Solid Choice
Bonsai’s all-in-one product suite with smart automation lets you focus on your passion, not your paperwork. Bonsai integrates and automates every step of your business so it runs seamlessly - from proposal to tax season.
| Segment |
Small Business
|
|---|---|
| Deployment | Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
The UI and supposed ease of use. It sold me a mixed bag of seemlingly awesome features, none of which I was able to access based on not being paid out by the platform.
Bonsai makes it incredibly difficult to issue payment. It held 10 figures worth of money in limbo from me for about a month before I decided to issue a refund to my client, cancel the account, and look for a different option to receive payment. Not to mention, I reached out to support numerous times without a single answer.
They didn't solve any of my problems, in fact, they gave my money problems. When looking for a service to collect payment, receiving said payment should be easy. It's not.
Time tracking. That's about after this expericne.
I have never experienced such bad customer service from any company and platform (especially a TECH company) as I have with Baonsai. My funds got put into a ghost account and I have sent so many emails and no response. When someone did eventually respond they closed the case. There is no assistance from their team on how to help me in this situation. The chat on their website does not work, no one responds, and it's an automated email. I will be canceling all my accounts with them. What tech company that is a payment software provider does not help their customers when they don't receive their funds?
Nothing - the worst customer service. If anything probably only the time tracking.
User interface is very good. Good functionality. I have no comlaints about their software product.
Absolutely ZERO customer service. If you have ANY billing problem -- like your customer miskeys a credit card number -- you will NEVER get it resolved.
Invoicing service.